OSX Outlook keeps asking for a password

This post is more than 2 years old.

Ever since day one at Adobe I've had an odd issue with Outlook on my Mac. About 3-4 times a day it would 'forget' my password. As soon as I entered my password it worked, but it bugged me that I had to keep re-entering it. I Googled but never found the right answer. I deleted and recreated my profile numerous times, but it never helped.

Finally, Terry White (fellow Adobe evangelist!) made a simple suggest. Instead of entering my password in Outlook, I should be doing it in the Exchange settings via System Preferences.

So first you go here...

And then click Details:

That was it. Seriously. I can't believe I didn't figure that out earlier, but every single time I tried to fix it by Googling around I never came across this solution. (Probably because it was too obvious. ;)

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Raymond is a senior developer evangelist for Adobe. He focuses on document services, JavaScript, and enterprise cat demos. If you like this article, please consider visiting my Amazon Wishlist or donating via PayPal to show your support. You can even buy me a coffee!

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Archived Comments

Comment 1 by Josh Miller posted on 5/23/2013 at 5:22 PM

It still baffles me why there are so few mail clients for Mac that support Exchange. It's not uncommon for Mac users to exist in a Windows-centric environment. There seems to be a huge opportunity to develop a native Mac mail client that can talk to Exchange.

Comment 2 by Raymond Camden posted on 5/23/2013 at 5:33 PM

To be fair, I really don't mind Outlook. This was one of two issues I've had. The other one is an odd "End of file" type error I get a few times a week. Restarting Outlook fixes that.

Comment 3 by Raymond Camden posted on 5/24/2013 at 8:37 PM

Ugh. Well, after a day or so it reverted. Yesterday afternoon it started up with the same bullshit. It prompted me a few times and then was fine again until one minute ago.

Comment 4 by Raymond Camden posted on 5/26/2013 at 7:51 PM

Just to add some context, Outlook ran all weekend so far w/o a prompt. So things are definitely improved with this tip.

Comment 5 by Lo posted on 2/27/2014 at 7:47 PM

Have you found a perm solution?

Comment 6 by Raymond Camden posted on 2/27/2014 at 8:05 PM

Nope. I now use Outlook.com.