How to get your ColdFusion Builder 2 Serial

This post is more than 2 years old.

A few days ago a buddy of mine asked how to get his CFBuilder 2 serial number. Turns out you can't do that from the IDE itself. I reached out to the engineers and Krishna shared the following tips with me:

Option 1) Register the product using Adobe ID (Help->Register Adobe ColdFusion Builder...). After sometime, it will be updated in Adobe license database and can be retrieved from

Then click on My products by authenticating with Adobe ID. You can see your product serial there. This option is only for Retail serial keys.

Option 2) Contact support.

Probably a good idea to copy down all serials anyway. I use Evernote for stuff like this.

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About Raymond Camden

Raymond is a senior developer evangelist for Adobe. He focuses on document services, JavaScript, and enterprise cat demos. If you like this article, please consider visiting my Amazon Wishlist or donating via PayPal to show your support. You can even buy me a coffee!

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Archived Comments

Comment 1 by Brad Wood posted on 2/28/2014 at 11:47 PM

Thanks for the older, but still useful post :) I was getting server errors anytime I tried to hit the account but clearing cookies solved it. I thought I'd throw that info out there in case anyone else trips across this page and is having the same issue. The "register..." link under "help" in CF Builder was sending me straight to the error page which is what led to my Googling.

Comment 2 by EP posted on 1/23/2017 at 5:14 PM

I've tried twice. All I get is:
"Could not register your product at this time. Try again later."

Comment 3 (In reply to #2) by Raymond Camden posted on 1/23/2017 at 5:34 PM

Sorry - but this post is 5 years old now - things probably changed. Contact Adobe customer service - and good luck.

Comment 4 (In reply to #3) by EP posted on 1/23/2017 at 6:19 PM

Thanks for the lighting quick response!

I can check w/my manager to see if he still has it. That of course would be Mr. C. S. - someone you may remember from your FC days. :)

Now we'll see if his response time can match yours! ;)

Comment 5 (In reply to #4) by Raymond Camden posted on 1/23/2017 at 6:52 PM

Tell Chris I said hi. :)