So far iPhone 2.0 is.... DOA

This post is more than 2 years old.

Ugh. So I was really excited about the new iPhone 2.0 firmware. In fact, I had already grabbed a bunch of apps yesterday so I could sync as soon as possible. So far though it looks like my iPhone is dead.

On the first attempt to update, I got an unknown error. I then tried a restore. The restore "worked" as far as I know. iTunes said it was done and was going to restart my iPhone. On restart, the iPhone is now stuck in a "Slide for Emergency" mode where I can only make (I assume) 911 style calls. iTunes sees the iPhone, but gives me zero control over it. It is stuck "Accessing iTunes Store..." which makes me just a tiny bit mad that my phone is sitting here in brick mode essentially while trying to hit a store that is probably getting tons of traffic.

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Archived Comments

Comment 1 by Craig posted on 7/11/2008 at 5:59 PM

I'm hitting the same problem, Ray. I didn't have the unknown error but am getting the slide for emergency and it's been that way for 30+ minutes. I'm going to let it ride for another 30 minutes...then see what's next

Comment 2 by Gary Gilbert posted on 7/11/2008 at 6:02 PM

@Ray,

Before your iPhone died did you like it? I know you didn't fork out the cash for your iPhone, but now that you have one do you think you would actually buy one?

ps if anyone wants to promo me one I wouldn't mind :)

Comment 3 by Raymond Camden posted on 7/11/2008 at 6:07 PM

Oh yeah - anger aside - I love my iPhone. I finally can check my mail from my phone, do texting easily, and I liked the apps there were in 1.x, but 2.0 is really going to explode things (when it actually works ;). It's also great for planes. I watch movies on it and since I've done that - flights have gone a heck of a lot faster for me.

Comment 4 by Craig posted on 7/11/2008 at 6:10 PM

Ray - Craig again. I tried to access the iTunes store while hung. Now, when I click on my iPhone in iTunes, I get an error (unknown error -9838). I broke down and opted to call Apple. Once I get to a tech, which I am sure will happen in the next 12 hours :), I'll let you know what I find.

It does seem like it's a bandwidth thing but...

Comment 5 by Simon Horwith posted on 7/11/2008 at 6:10 PM

Wow - that sucks! Makes me glad I haven't tried upgrading mine yet. After reading this article yesterday (http://feeds.feedburner.com... I was planning to upgrade this weekend... maybe not.

Comment 6 by Hunter posted on 7/11/2008 at 6:15 PM

All same for me - I did the upgrade, am stuck in emergency mode and am geting a network connection to the itunes store error. What is that I didnt even order anything. I am very annoyed because now my phone is unusable while I am still on hold 30 mins later with Apple.

Comment 7 by Miles Wade posted on 7/11/2008 at 6:16 PM

Im owned, they bricked my old phone and my new iPhone isn't working yet, getting 9838

Comment 8 by natalie posted on 7/11/2008 at 6:16 PM

Mine is stuck the same way...i am sitting on hold waiting for a iphone rep

Comment 9 by Greg posted on 7/11/2008 at 6:16 PM

I'm getting the same issue too. I updated to 2.0 firmware and it's just stuck in iTunes saying "accesing iTunes store". If I unplug it, the phone just says "slide for emergency".

Perhaps it has to connect to the music store to reactivate after a firmware upgrade? That seems like a dumb design.

Comment 10 by Hunter posted on 7/11/2008 at 6:16 PM

And the error is that a secure network connection could not be established - make sure SSL 3.0 or TLS 1.0 are enabled and try again ... OMG the pain

Comment 11 by Ben posted on 7/11/2008 at 6:17 PM

Hey guys. I'm having the same issue here upgrading my first-generation iPhone to 2.0. I'm getting the same error code as Craig (-9838). This sucks! This is my business phone and I can't be without it. I knew the iTunes Store would be swamped, but you just expect Apple to stay on top of traffic.

Comment 12 by flamejob posted on 7/11/2008 at 6:17 PM

I have the same problem (in the UK).... hanging and no connection to the iTunes store to verify itself... very irritating

Comment 13 by drew posted on 7/11/2008 at 6:18 PM

same problem here, the servers must be getting slammed

Comment 14 by Rob Raskovsky posted on 7/11/2008 at 6:18 PM

Got exactly the same problem. Got my iPhone 3G 8gb jut now, got told to upgrade my iTunes to 7.7, and now I get a -9838 when I try to connect to my iPhone. What a load of w**k. Well done Apple, you have exceeded yourself once again.

Comment 15 by Randy posted on 7/11/2008 at 6:18 PM

Same exact thing for me - this sucks - I need my phone!

Comment 16 by Raymond Camden posted on 7/11/2008 at 6:18 PM

I can forgive Apple for getting swamped. What is dumb is the 'you cant use the phone till you hit the store' "feature". That part is unforgivable.

Comment 17 by Mike posted on 7/11/2008 at 6:18 PM

If someone finds a fix for the 9838 error, please post! Sitting here with a dead phone..... :(

Comment 18 by Dave Knife posted on 7/11/2008 at 6:19 PM

Same here, tried to upgrade to 2.0 now I get Slide for emergency.... Connect to Itunes, I get the "error -9838"
/sigh ....

Comment 19 by Jeff posted on 7/11/2008 at 6:19 PM

Yep. Stuck as well. I thought it did a backup first, but I don't see that in iTunes either.

Comment 20 by Amanda Johnson posted on 7/11/2008 at 6:19 PM

Same problem here. On the verge of tears will check back here later. Hopefully its just to much trafffic.. If its not please let the solutions lay here some where after breakfast and a shower.

Comment 21 by Joe posted on 7/11/2008 at 6:20 PM

WTF?!?! I was so excited to get this upgrade, and this happens? I have friends driving out to see me right now and have no access to my phone whatsoever. As much as I love Apple, they aren't too swift with things on release. aslkdfjlsakdjf

Comment 22 by Maxwell posted on 7/11/2008 at 6:20 PM

Same damn error. This blows!

Comment 23 by blaykey posted on 7/11/2008 at 6:20 PM

same here, in england.

glad it isn't just me though!

i assume its traffic and it will all be fine

Comment 24 by jules posted on 7/11/2008 at 6:20 PM

does anyone know of any confirmed successful 2.0 upgrades? I'm hanging in -9838 land as well...

Comment 25 by Hunter posted on 7/11/2008 at 6:20 PM

I wonder why I'm seeing a different error ... why do i see "make sure SSL 3.0 or TLS 1.0 are enabled and try again" instead of the 9838 error?

Comment 26 by Firstjg posted on 7/11/2008 at 6:20 PM

I was having the same problem with my iPhone when upgrading it to 2.0... The error was in itunes and whenever I would click on the iPhone on the left side of iTunes, the error would come up.. error 9838... the solution: I had to close iPhoto... then it worked perfectly after that... I think its because iPhoto was trying to bully iTunes into letting it read photos instead of go ahead and upgrade.... hope this helps (iPhone is working perfectly now..

Comment 27 by tori posted on 7/11/2008 at 6:21 PM

same here. this sucks.

Comment 28 by holly posted on 7/11/2008 at 6:21 PM

same exact problem and ready to kill Apple right now.

Comment 29 by Bob Gibson posted on 7/11/2008 at 6:21 PM

Please someone post as soon as you find out the fix!

Comment 30 by Jim Hill posted on 7/11/2008 at 6:21 PM

I'm getting this same problem with new iphone 2

Aaaargh!!!

Not a smooth launch in the UK at all

Comment 31 by Jemima posted on 7/11/2008 at 6:21 PM

Same problem here!

So Annoying!

Comment 32 by Jason S. posted on 7/11/2008 at 6:22 PM

I get the same error -9838. I am dead in the water. I hope they get a fix soon.

Comment 33 by RCB posted on 7/11/2008 at 6:22 PM

Well, this pulled up pretty high on google while searching for this problem so we should make this our doa central.
I've tried syncing with dock, without, changed my itunes password, checked my network settings, nothing.
I can get to itunes store, but it pulls up an error box when I connect my phone. They're probably just swamped, but I'm getting more pissed by the minute.

Comment 34 by Peter Marreck posted on 7/11/2008 at 6:22 PM

I got here by googling "iphone 9838" so that should tell you enough ;) No idea how to fix it, seems to be something wrong on Apple's end...

This is the bleeding edge, folks... This happens sometimes ;)

Comment 35 by Raymond Camden posted on 7/11/2008 at 6:22 PM

@mike - On the Apple support forums, folks are saying that if you wait, eventually, it works. But the wait time can be 1 hour +. I think I'm about 40 mins in now.

(And by the way, this is easily the most quickly viewed blog entry I've written. 40 mins old and close to 700 views. Dang it I need to add some more ads! ;)

Comment 36 by natalie posted on 7/11/2008 at 6:22 PM

my iphoto is closed...even restarted computer...grrrrrr...i am sooo pissed

ps- i am really not into the music they are playing on hold

Comment 37 by Dave posted on 7/11/2008 at 6:23 PM

i have the same problem... sitting here with a brick and getting the -9838 error code. if anyone finds a fix, please post it!

Comment 38 by Anthony Moussa posted on 7/11/2008 at 6:23 PM

SAME PROBLEM
AFTER 30 minutes on hold with Apple, instead of them picking up, they just hung up on me!

Comment 39 by Rekkart posted on 7/11/2008 at 6:23 PM

Same here as of 9:22 A.M. Central time in the USA. The AT&T store said they couldn't activate it because

Comment 40 by AAlgar posted on 7/11/2008 at 6:23 PM

Well, nice to see I'm not alone, I guess. Yay, progress!

Comment 41 by Jeff posted on 7/11/2008 at 6:23 PM

They should have rolled out 2.0 a few days ago, so we could upgrade first, and they could work out the kinks. I wonder if 3G users are having any problems.

Comment 42 by Jono posted on 7/11/2008 at 6:23 PM

same same

this is kind of obnoxious, like how many people are without a phone right now? that's just uncool.

Comment 43 by Nick posted on 7/11/2008 at 6:24 PM

You know what they say...

9838 is the new Blue Screen. Wah waaahhhh. silly early adopters, when will you learn?

Comment 44 by Jaime Starstar posted on 7/11/2008 at 6:24 PM

I'm getting this very same error. Does anyone know if there are any people who've successfully upgraded their 1G iPhone to 2.0 yet? I literally CAN'T call Apple cuz this is my only phone!

Comment 45 by Jeff K posted on 7/11/2008 at 6:24 PM

9838 for me as well. At least they have decent hold music while waiting on the support line.

Comment 46 by kjn posted on 7/11/2008 at 6:24 PM

I am in Kentucky and having same problem

Comment 47 by FIrstjg posted on 7/11/2008 at 6:24 PM

FIX: CLOSE IPHOTO OR ANYHTING THAT CAN ACCESS THE IPHONE EXCEPT iTUNES

READ MY POST ABOVE!

Comment 48 by Jonathan Ellis posted on 7/11/2008 at 6:24 PM

Same problem here. On hold with Apple, I'll post if I find out anything.

Comment 49 by Giacomo posted on 7/11/2008 at 6:24 PM

The same in Italy... exactly the same...
:((((((((

Comment 50 by Nate posted on 7/11/2008 at 6:24 PM

I'm having the same issue trying to download 2.0 to my first generation iPhone. It's currently in emergency mode and I can't access the store, instead getting the cryptic 9838 error message. Extremely frustrating at best.

Comment 51 by A in DC posted on 7/11/2008 at 6:24 PM

Same error here and the apple support website has no record of error 9838, way to go apple. Does anybody know of a fix for this issue, if not my $400 paper weight is doing me no good.

Comment 52 by theskunk posted on 7/11/2008 at 6:25 PM

Tried your fix, no workie

Comment 53 by Blake posted on 7/11/2008 at 6:25 PM

Support told me that their servers are backed up. It will take a while, so just sit tight. Ugh.

Comment 54 by Steve Barker posted on 7/11/2008 at 6:25 PM

Same for me! Just tried to download the 2.0 software - it went through the 20 minutes or so process, and right at the end came up with the error - 9838 message, leaving the iphone only able to make emergency calls. The graphic on the screen is requesting that I connect with itunes, but every time I do, the same error message comes up, saying - There was an error in the iTunes Store. Please try again later. Fantastic!! I am now unable to access any of my iphone details on iTunes! Has anyone on the planet been able to successfully download 2.0 I wonder?

Comment 55 by Dave Knife posted on 7/11/2008 at 6:25 PM

UPDATE**

Was having this issue, with phone connected, clicked on Itunes store, it connected, so I clicked back on my phone, and magically it finished, now operating fine. Contact, emails adds, calendars, everything still there but my photos =(

I would say be patient, seems like a traffic issue.

Comment 56 by Bob Gibson posted on 7/11/2008 at 6:25 PM

Closing everything fixes NOTHING

Comment 57 by Anthony Moussa posted on 7/11/2008 at 6:25 PM

This is definitely going to cause some type of class action law suit.
Just to think I am going away for a week in 12 hours, and I need my phone, if I can't get it to work, I will have to re-activate my old blackberry.

Comment 58 by James Evans posted on 7/11/2008 at 6:25 PM

Exact same problem here.

Comment 59 by tori posted on 7/11/2008 at 6:25 PM

closing iphoto doesn't work. or at least not for me. mines been closed the whole time.

Comment 60 by Justin S. posted on 7/11/2008 at 6:25 PM

Hanging after restore, 9838 also. Going to pick up a 3G iPhone right now.

Comment 61 by Amanda posted on 7/11/2008 at 6:26 PM

All systems are a go!!! Well it seems to be working, says its doing stuff.

Comment 62 by gta posted on 7/11/2008 at 6:26 PM

hey guys, just got it to work *finally* clicked on and off of the iPhone in the sidebar in iTunes a bunch of times until it took. hope it helps.

Comment 63 by justin posted on 7/11/2008 at 6:26 PM

-9838 problem here too. I'm very disappointed!

Comment 64 by holly posted on 7/11/2008 at 6:26 PM

same -9838 error, with iPhoto closed the whole time. wow this is unbelievably infuriating.

Comment 65 by Jeff posted on 7/11/2008 at 6:26 PM

And Microsoft added some upgrades today as well. Guess I'll try a reboot. I've already turned on SSL 3.0 and TLS 1.0.

Comment 66 by Top Timmy posted on 7/11/2008 at 6:26 PM

Same here! Any idea on wait times from apple support

Comment 67 by Ken posted on 7/11/2008 at 6:26 PM

Well, same error here. "Unofficial" upgrade to wife's iPhone last night worked great. I've tried forcing my phone into Recovery mode (Power off phone, Launch iTunes, Hold Home button & plug in iPhone) and now it's re-applying the firmware. Hopefully this will work!

Comment 68 by Nelson posted on 7/11/2008 at 6:27 PM

Same thing happened to me error occurred (-9838)

I left it for about 20 minutes... same thing... I read all the posts here and tried again. My iphone was connected to itunes... I was clicking on the itunes store and back again on the iphone icon and same error message came up over and over. I then clicked on ringtones (instead of itunes store) and back on iphone and it FINALLY finished the update... I guess i got lucky.

Comment 69 by Juan posted on 7/11/2008 at 6:27 PM

I am at work and was able to download the new 2.0 software to my phone, however, when the restore was complete, the phone got stuck on the activation screen. Only letting me make an emergency call if needed. I connect the phone to the computer and get an error that it could not be connected to iTunes Store (error -9838). This has been going on for an hour and a half now.

Comment 70 by Dave posted on 7/11/2008 at 6:27 PM

@FIrstjg: there must be something else going on. i tried closing everything and still no success..

Comment 71 by Chris posted on 7/11/2008 at 6:27 PM

Same error (-9838). Great work Apple!

Comment 72 by Luc posted on 7/11/2008 at 6:27 PM

Looks like I'm not alone! Same error -9838. On the bright side, I can always make an emergency call, which I might have to do if they don't get this fixed right away!

Comment 73 by chuck moffatt posted on 7/11/2008 at 6:27 PM

Same here. iTunes store says it has a problem and 9838 appears. So yes, no phone! How nice! Brick mode.

Comment 74 by vin posted on 7/11/2008 at 6:27 PM

it is telling itunes to load........... so hopefully it will work

Comment 75 by Heath posted on 7/11/2008 at 6:28 PM

Probably doesn't help that the new phone was released the same day as the update. I'm sure all the new phones are having the same access issues.

The posts sound painfully familiar. First phone release anyone?

Comment 76 by Don Judd posted on 7/11/2008 at 6:28 PM

Here's the solution to this error:

Go into Image Capture on your Mac, and set the preferences to No Application when a digital camera is connected. Then connect your iPhone to iTunes and it will complete the activation process.

Comment 77 by Daryl Spitzer posted on 7/11/2008 at 6:28 PM

Same problem. I guess I'll call AppleCare too.

Comment 78 by Larry posted on 7/11/2008 at 6:29 PM

Same problem here. I'm in California.
Getting a -9838 error. Must be a problem in completion of the upgrade by connecting to the servers. By the way, did anyone already download apps yesterday?

Comment 79 by Michael posted on 7/11/2008 at 6:29 PM

Got the new iPhone, plugged it in. Just sat for half an hour waiting for itunes store. Contacted O2, and they say that the phone has to be activated by them before it can be activated by itunes. This apparently can take "up to 72 hours". That sounds really intelligent!

Thought, OK, I'll upgrade the software to 2.0 and on my original iphone. Took ages to load the new software, and finally when the itunes restarted the phone, got (unknown error -9838) message. Now getting the same message on both the old and new iPhones.

You would have thought they'd be a little more organised than this.

Comment 80 by caffagio posted on 7/11/2008 at 6:29 PM

Same problem with my new iPhone 8GB 3G... Posting from Finland.

Comment 81 by Peter Marreck posted on 7/11/2008 at 6:29 PM

OK, I got it to pass the step with the error. The solution is: brute force. Here's what I did: I repeatedly clicked my Music library, then the iPhone device (whereupon it would try to connect again), until the error went away. Now the iPhone says "Waiting for activation" and is restoring.

This makes it seem like it's a traffic issue. Hope this works for others until they fix the capacity issue.

Comment 82 by Kevin posted on 7/11/2008 at 6:30 PM

Im getting the same error message! UGH! I so mad right now...

Comment 83 by James posted on 7/11/2008 at 6:30 PM

Closing the address book and calendar apps worked for me. Now fighting for access to the iTunes store.

Comment 84 by tori posted on 7/11/2008 at 6:30 PM

Update

like what others said, just wait it out. mine is working now.

Comment 85 by Mack posted on 7/11/2008 at 6:30 PM

Same problem. I restarted and after a re-launch of iTunes, was able to connect to the store. The "connecting" message took a while to clear and actually connect, but it looks like everything is going forward at this point. Will report back in a few.

Comment 86 by DOA on two iphones mine and th posted on 7/11/2008 at 6:31 PM

Common Apple, I am bricked on two phones now~

Comment 87 by anirudha posted on 7/11/2008 at 6:31 PM

same thing ,

tried ringtone-iphone buttons a couple of times IT WORKED.

UPDATED to 2.0.

Comment 88 by Drew posted on 7/11/2008 at 6:31 PM

I got through to Apple Tech Support. They said they're slammed and that this error is happening to everyone. The only solution is to "wait for a bit and then plug the phone back into the computer." She said that the firmware has installed, but it needs to connect BACK to the iTunes Store to verify, and since it can't get through, it's bricking the phone. Very nice person, my hold time was 30 seconds, tops. So, I'm waiting. Worse case scenario? I get a 3G phone later. :) Great device, worth the minor headache

Comment 89 by Anthony Moussa posted on 7/11/2008 at 6:31 PM

FIX - someone else was right.
Just click on and off of "iphone" in ITunes and by chance you will eventually get a connection to the store.
IM DONE!

Comment 90 by Zak posted on 7/11/2008 at 6:31 PM

Same thing in Japan. Early adopters are suckers.

Comment 91 by JP Roberts posted on 7/11/2008 at 6:32 PM

I was getting the 9838 error as well. I just decided to be patient and see what happens. Looks like it is a traffic thing. Mine finally connected and completed the restore process and is restoring my data from the backup it created.

Comment 92 by samo posted on 7/11/2008 at 6:32 PM

iT DUN SAIS IT IS UNABVABLE AT DIS TYME like da spice tyme

Comment 93 by Josh posted on 7/11/2008 at 6:32 PM

getting message stating no more activations for iphones.... wtf mate.

Comment 94 by kjn posted on 7/11/2008 at 6:32 PM

Just got a new message. "Iphone activations are unavailable at this time" message.

Comment 95 by Alana posted on 7/11/2008 at 6:32 PM

Same thing is happening to me now....... :-/

Comment 96 by psycho posted on 7/11/2008 at 6:32 PM

Hmm I'm now getting a -4 error instead of -9838. Has apple changed something?

Comment 97 by Patrick posted on 7/11/2008 at 6:32 PM

Just got a new message from iTunes (replaces the 9838 error)

iPhone activations are unavailable at this time.

We're sorry, we are unable to process any new activations at this time. Please disconnect your iPhone and try again later.

Comment 98 by essam posted on 7/11/2008 at 6:32 PM

Just saw a "iphone activations are unavailable at this time...." message in iTunes with iphone connected.

Comment 99 by rickyT posted on 7/11/2008 at 6:32 PM

Dude, just restart your computer.

Comment 100 by Larry posted on 7/11/2008 at 6:33 PM

Here's the solution to this error:

Go into Image Capture on your Mac, and set the preferences to No Application when a digital camera is connected. Then connect your iPhone to iTunes and it will complete the activation process.

No go. Was already on No Applications.

Comment 101 by Eric Vollnogel posted on 7/11/2008 at 6:33 PM

I purchased an iPhone 3G an hour ago. The store was having problems with the iTunes activation, but I finally got it activated. When I got home, I tried to sync and got the 9838 error message. I got through to Apple iPhone support and the tech said the 9838 message means their server is too busy. He said their servers are slammed at the moment and if I wait until later, when the servers are less busy, it should work. I hope this helps.

Comment 102 by Mike posted on 7/11/2008 at 6:33 PM

They've just now pulled the software update from the website. Great timing Apple.

Comment 103 by Joe posted on 7/11/2008 at 6:33 PM

Ok, I did the image capture thing now, and now it's just stuck on "Accessing iTunes Store"... how long will it be doing this for?

Comment 104 by Larry Doyle posted on 7/11/2008 at 6:33 PM

Mine got through after about 45 minutes, and is now up and working. It's just a network glitch, I guess. Sucks to wait, but better than a bricked phone.

Comment 105 by James Evans posted on 7/11/2008 at 6:33 PM

Now, iTunes is just holding forever, trying to connect through to the servers... no 9838, though, so I'm optimistic. Sort of.

Comment 106 by Seth posted on 7/11/2008 at 6:34 PM

Hi... Same things are happening to me this morning. First the -9838 error. Now I get an official "activations are unavailable" message.

Comment 107 by Cory Martin posted on 7/11/2008 at 6:34 PM

Hold down on the home button when you are docking the phone until you get a message in iTunes.

Comment 108 by Kyle Morgan posted on 7/11/2008 at 6:34 PM

For the record, I am having the same issue (Error: 3839) that everyone else is having. I am in California, USA.

Comment 109 by Septimus posted on 7/11/2008 at 6:34 PM

It looks like it's basically just a busy server error. Mine seems to have completed it now (re-syncing music now).

Comment 110 by Rekkart posted on 7/11/2008 at 6:34 PM

Don Judd's post about Image Capture is correct. The 9838 error will go away if you go into the Preferences and select No Application. iTunes will connect the phone to the store and start working.

Comment 111 by Jaime Starstar posted on 7/11/2008 at 6:35 PM

Ok after some time and another reboot, I got a restore screen and "Waiting for Activation This May Take Some Time" on the phone screen.

Comment 112 by Tim Jameson posted on 7/11/2008 at 6:35 PM

I had the -9838 too. I followed Don Judd's advice and it sorted the issue...

Here's the solution to this error:

Go into Image Capture on your Mac, and set the preferences to No Application when a digital camera is connected. Then connect your iPhone to iTunes and it will complete the activation process.

Comment 113 by Hunter posted on 7/11/2008 at 6:35 PM

Strange - if I click on the store I can access it but when I click back to iphone it cannot - when will this end???

Comment 114 by Pi$$ed off Johnny posted on 7/11/2008 at 6:35 PM

Same 9838 here in NYC.

Comment 115 by JL posted on 7/11/2008 at 6:35 PM

Restarted itunes, all good!!
Eastern PA 10:35 AM EST

Comment 116 by Aaron Guck posted on 7/11/2008 at 6:35 PM

Hey guys, I has having this same error, but then I just replugged it in a few times and now it seems to be moving along nicely albeit a bit slow.

Comment 117 by Critter posted on 7/11/2008 at 6:35 PM

ack! I manually updated mine yesterday morning and it went off without a hitch. perhaps it's all down to networks being clogged?...

Comment 118 by Matt posted on 7/11/2008 at 6:36 PM

I'm getting the 9838 too. I've had a bricked phone for over an hour.

Comment 119 by holly posted on 7/11/2008 at 6:36 PM

just tried restoring etc., it is only giving me the option to restore to 1.1.4 software (this was after i had updated to 2.0 and got the hanging screen/9838 error)

Comment 120 by Hunter posted on 7/11/2008 at 6:36 PM

and what if you dont have a mac - what is the fix??

Comment 121 by adam posted on 7/11/2008 at 6:36 PM

guys, i had the same problem so i kept clicking on the music icon then back to the iphone one and after a few tries it worked fine.

Comment 122 by James Evans posted on 7/11/2008 at 6:37 PM

Finally working.

Comment 123 by Randy posted on 7/11/2008 at 6:37 PM

Now it's stuck on "Accessing iTunes Store" instead of 9838, but it's taking forever...fingers crossed

Comment 124 by dave Knife posted on 7/11/2008 at 6:37 PM

Spoke with Apple support, confirmed, this is a traffic issue. Please be patient.

Comment 125 by Jason Frey posted on 7/11/2008 at 6:37 PM

FIX......................

LIKE A FEW HAVE SAID TRY CLICKING AWAY FROM THE IPHONE DEVICE ON ITUNES AND BACK AGAIN UNTIL YOU GET THOUGH

Comment 126 by Luc posted on 7/11/2008 at 6:37 PM

I posted earlier that I was having the same problem. Well, now all is fixed. Error 9838 is a 'Server Overload' error. You don't have to repeatedly click off and on your iPhone in iTunes to get it to work. In fact, by doing this, you lose your place in 'line'. If you just wait, it will finish. Mine updated and is currently making phone calls on 2.0 software after a 40 minute wait. This just goes to show when 6 million iPhone users upgrade all at the same time, servers start to panic. Have patience!

Comment 127 by Joe posted on 7/11/2008 at 6:38 PM

should it start doing something other than "accessing iTunes store" after getting past the error? lasdkfjlskdjf

Comment 128 by datico posted on 7/11/2008 at 6:38 PM

I had the same 9838 error as everyone else. After reviewing posts, it seemed to me it's just a web traffic issue. I kept hitting my iPhone in iTunes over and over, and finally got a new screen instead of the error, stating that no more iPhone activations could be completed at this time, try again later. So I unplugged my iPhone and plugged it back in, and voila.

So just keep trying, eventually you might get through.

Comment 129 by Randy posted on 7/11/2008 at 6:38 PM

Finally worked after saying "Accessing iTunes Store" for 5-10 minutes

Comment 130 by st. louis posted on 7/11/2008 at 6:39 PM

same here, had the 9839. closed itunes and iphoto, reloaded itunes only and now im stuck with "Accessing iTunes Store". Been about 5 minutes now. Garbage.

Comment 131 by holly posted on 7/11/2008 at 6:39 PM

whoa, i just got an error message that my phone cannot be restored. this cannot be good.

Comment 132 by Jaime Starstar posted on 7/11/2008 at 6:39 PM

OK! Now there's a new warning screen about no signal... Which is funny because I made a phone call immediately before plugging my phone in to my computer.

Comment 133 by Dave posted on 7/11/2008 at 6:39 PM

Same thing happened but this was eventually resolved.

Key is to not panic. It eventually goes through. I tried unmounting and reconnecting iPhone to iTunes and after 10 or so tries, I got lucky and it started communicating with the store. 5 minutes later, things are working.

Good luck and be patient.

Comment 134 by Chris Miller posted on 7/11/2008 at 6:40 PM

Same issue here in New Jersey..

How many are willing to bet that this update has worked for Windows Users before Macs?? ;)

The hold music for tech support is AWFUL.

Comment 135 by RubyGrrl42 posted on 7/11/2008 at 6:40 PM

Upgrading my existing iPhone, I was also getting the 9838 error (how I found this entry), but just rebooted and now "Accessing iTunes Store", now Restoring iPhone from backup. Success!

Comment 136 by Mike posted on 7/11/2008 at 6:41 PM

Accessing iTunes Store...

////////////////////////

-_-

Comment 137 by Richard posted on 7/11/2008 at 6:42 PM

Hang in there, mine has just corrected itself after leaving it to do its thing for an hour despite the 9838 error

Comment 138 by Hunter posted on 7/11/2008 at 6:42 PM

I've tried all of the recommended fixes and cant get any of them to work ... darn "network timed out" on accessing itunes store

Comment 139 by Tom posted on 7/11/2008 at 6:42 PM

Originally the error message I got was about the SSL 3.0 and the TSL 1.0 settings. I checked that in "Internet Options" and it was fine (obviously...)

Now I'm getting the could not connect to iTunes store, network timed out error.

This sounds like a server overload to me.

Comment 140 by S. Ben Melhuish posted on 7/11/2008 at 6:42 PM

I got past -9838 the same way as a couple of other posters (most recently Peter Marreck) -- keep trying over and over again. There was a long wait while it was "Accessing iTunes Store", and then it finally finished reactivating and started syncing my stuff back (which it's still doing now).

Good luck, all.

Comment 141 by nob posted on 7/11/2008 at 6:42 PM

-9838 is a server load problem. Try again, and you will get through

Comment 142 by Joe posted on 7/11/2008 at 6:42 PM

GOT IT! ka ching, all to do with patience ... :-)

Comment 143 by Andrew Strumfels posted on 7/11/2008 at 6:42 PM

You just have to be patient if youre not getting the error message, it took me 15 min to get it to activate. just let it sit there

Comment 144 by Dave posted on 7/11/2008 at 6:43 PM

FINALLY!!! It worked. I used the method some have suggested-- clicked on ringtones and then back to the phone over and over. It was accessing itunes for awhile, but finally worked. Since the servers are slammed, the more times you try, the more chances you have to connect (in theory at least).

Comment 145 by Jeremy Jones posted on 7/11/2008 at 6:43 PM

I had the same problem but after about 40 minutes it finally worked. I guess it just takes time.

Comment 146 by sam posted on 7/11/2008 at 6:43 PM

patience, my came back on.....thank god, just let it sit, it will do what it needs to do

Comment 147 by MDS posted on 7/11/2008 at 6:44 PM

Who says we dont live in an instant gratification world. Dont worry people, the pain and agony of being first will soon subside.

Comment 148 by Alana posted on 7/11/2008 at 6:45 PM

It's making progress... When I plugged the phone in I was getting 9838; now at least it's trying to access iTunes!! guess we'll all be playing the waiting game this morning...

Comment 149 by Alana posted on 7/11/2008 at 6:45 PM

"Don't worry people, the pain and agony of being first will soon subside."

Lol... :)

Comment 150 by Hunter posted on 7/11/2008 at 6:45 PM

Does anyone know if when connected it will keep trying to sync with the store? If I just let it sit will it work??

Comment 151 by joel Dobson Jr posted on 7/11/2008 at 6:46 PM

Apple should give you guys a medal - good job on keeping everybody updated, and Apple tech Support should be relieved there are postings like this to help keep everybody sane

Comment 152 by holly posted on 7/11/2008 at 6:47 PM

ok at least now it's restoring my phone (i think to 1.1.4 -- WTF?)

Comment 153 by Amanda posted on 7/11/2008 at 6:47 PM

Now i just wish I didn't have so much crap on this thing because its still backing up my videos and what nots....

Comment 154 by Chris posted on 7/11/2008 at 6:47 PM

Patience? This is my phone that is used for my business and children to get a hold of me. Why the hell does my phone have to connect to the iTunes Store before it will work!

Comment 155 by MDS posted on 7/11/2008 at 6:47 PM

Now that I've successfully upgraded. Any know how to hack 2.0? Its been 2 minutes, please help me.

Comment 156 by Jaime Starstar posted on 7/11/2008 at 6:48 PM

I think I have some marginal success...now it's just updating everything to my phone. WOOHOO!

Comment 157 by st. louis posted on 7/11/2008 at 6:48 PM

just started to work, 10 - 15 minutes maybe. once you access itunes store just sit back and wait.

Comment 158 by Vincent posted on 7/11/2008 at 6:49 PM

i had the same problem of waiting for "accessing itunes store". i just waited and waited and finally it switched to "waiting for activation" then "restore complete" and now "phone is activated". for me, i didn't do anything. it was just a matter of time. although it was only about 15 or 20 minutes of waiting i believe. i hope this comment helps. best, v.

Comment 159 by Steve Nelson posted on 7/11/2008 at 6:49 PM

MUHAHAHAHAHAHAHAHA! I bet apple put a loop in the installer just to get another story on the net about the iphone!

for(i=0;i<100000000000000000000000000000000000;i++)

You have to give them credit. They know how to produce press. bad press, but press none the less.

Comment 160 by Sole Collector posted on 7/11/2008 at 6:50 PM

Like everyone else - having the same problem. I'm hooked on a 30+ minute wait. Of course I have some phone calls coming in that I can't miss... well - I guess I can miss them because I did and I don't have a land-line here. Big BITE! I think I just got pwned.....

Comment 161 by pupa-wear posted on 7/11/2008 at 6:51 PM

Help My phone died too. I guess I just need to get a new one. A little help from dog lovers please! http://www.pupa-wear.com

Comment 162 by Troy Marsh posted on 7/11/2008 at 6:52 PM

Great Now I got a NEW iTunes Error -4 this time!

Comment 163 by Evolution posted on 7/11/2008 at 6:52 PM

It's 10:48am EST here, I have been trying to at least 2 hours to get this update thing to work. I updated my iPhone, and when i connect it to iTunes I get an error. I am unsure of the code but it tells me the following:
"We could not complete your iTunes Store request. The
network connection times out.

Make sure your network settings are correct and your network
connection is active, then try again."

Why is it doing this? Is this the problem you are all having also? Anyone have a cure?

Comment 164 by kjn posted on 7/11/2008 at 6:52 PM

I waited for 10 minutes and was about to go do something while waiting and a error thing said you have timed out or been kicked off or something and I had to manually start over.

Comment 165 by Raymond Camden posted on 7/11/2008 at 6:52 PM

Woohoo. It worked. Like Amanda now though I'm waiting through a long sync. I assume when done I'll have a 2.0 phone. ;)

Comment 166 by zeldaprimed posted on 7/11/2008 at 6:52 PM

well thats great...i thought that someething was wrong with mah netwrok and went and resetted everything...

actually brought the phone to work to see if i have any better luck, but now i see its on their end...greeeeeeeeeeeeaaaaaaaaaat

Comment 167 by holly posted on 7/11/2008 at 6:53 PM

phone restored (no way to know if to 2.0 or 1.1.4), was hanging on the "accessing itunes store" screen that made me think the whole thing was busted the first time, then got a new error message, -4? Does anyone know what a -4 error is?

Comment 168 by nunya b. posted on 7/11/2008 at 6:53 PM

I finished the download for the software and had it put on the iphone ages ago, now i have been trying for over 2 hours to get it to connect to the store, i got the (-9838) error several times now, and i finally got it to "accessing itunes store..." and it gave me error (-4), and i have to idea what to do at this point. You would think that after the fiasco of the first night of the iphone 1.0 launch they would have brought in more servers to deal with the obvious problem. the secret is that they don't care how long we wait because in the end we will still like the 2.0 software.

Comment 169 by MOTOKA posted on 7/11/2008 at 6:53 PM

I got a 9838 message error too, and now after restart iTunes, the message disappear and I got stuck with the "Accessing iTunes Store" loading message. I've been sitting here for at least 25 minutes and no luck.

Comment 170 by MDS posted on 7/11/2008 at 6:54 PM

Clicking refresh on this blog is the most fun I've had all week.

Comment 171 by knut posted on 7/11/2008 at 6:54 PM

when i conect it says it cant access the itunes store...

wtf am i suppose to do?

what has worked for other ppl?

Comment 172 by holly posted on 7/11/2008 at 6:55 PM

Nunya, I have the same -4 error now. Anybody know what a -4 error is??? I was getting the -9838 error before.

Comment 173 by Jeff posted on 7/11/2008 at 6:55 PM

Here's an idea...email Steve Jobs and tell him to buy Cisco routers and Intel servers!

Comment 174 by Robert Foster posted on 7/11/2008 at 6:56 PM

Hey Guys, Be patient. I had all these problems. I have just manage to reconnect and be successful with the upgrade. You have to respect them folks at apple. It does what it says on the box! Rob

Comment 175 by holly posted on 7/11/2008 at 6:56 PM

Nunya, I disconnected and then reconnected, and now I have the -9838 error again.

Comment 176 by MATt posted on 7/11/2008 at 6:57 PM

Same access issues here.

Well at least we're all feeling the same pain!

Comment 177 by Brian Kirkegaard posted on 7/11/2008 at 6:57 PM

im gettin a -4 error now .ughhh

Comment 178 by kjn posted on 7/11/2008 at 6:57 PM

network connection lost again. 4th time. I have to go to work now. this sucks.

Comment 179 by Curtis Elliott posted on 7/11/2008 at 6:58 PM

I was getting the ~9838 error earlier as well, now am getting the ~4 error after waiting about 15 minutes with the "accessing itunes store" message.

what's a ~4?

Comment 180 by nunya posted on 7/11/2008 at 6:58 PM

holly, i have no idea what the problem is, i have tried using all sorts of search engines, and human help for it. and now my error is just haphazardly switching between (-4) and (-9838) with no seeming pattern or reason.

Comment 181 by Jeff posted on 7/11/2008 at 6:58 PM

I think I'll have a beer while I wait.

Comment 182 by kjn posted on 7/11/2008 at 6:58 PM

i am getting 9838 error again.
awesome

Comment 183 by Brian posted on 7/11/2008 at 6:59 PM

lol, gettin the 9838 error now

Comment 184 by noah posted on 7/11/2008 at 6:59 PM

this is ridiculous. though i am glad that it is not only me the one experiencing the issue, like nunya said, you would think they would figure something out by now to avoid this kind of problem. i have been an apple fan for about 5 years now and this is really disappointing. to top it all off i drive to the store nearby and #1 they won't let you in (because their ego is over the roof) and think it's cool to make a scene and only let iphone buyers in. #2 they tell me there is nothing i can do andthat i have to wait - without a working phone until the problem is fixed (this is when i thought it was only me with the problem).

overall Apple needs to step their game up if they want to be known for reliability and by now be prepared to face problems wit software that they seem to "never expect"

Comment 185 by holly posted on 7/11/2008 at 6:59 PM

I don't understand Luc's comment above about "losing your place in line" if you disconnect and reconnect. After I get the -9838 error it doesn't appear to be doing anything, it's not hanging, it just stops doing anything at all, so it seems to me I need to unplug and reconnect in order to try to re-establish a connection to the server? Thoughts?

Comment 186 by MDS posted on 7/11/2008 at 7:00 PM

It seems to work if you sit on your hands and cluck like a chicken.

Comment 187 by agnprl posted on 7/11/2008 at 7:00 PM

Did anyone having the issue this morning get it resolved? Mine's been out of commission for 2 hours.

Comment 188 by natalie posted on 7/11/2008 at 7:01 PM

now it is telling me randomly along with the error9838 that it couldnt compete my request and the network connection was reset...ahhhhhhh!

Comment 189 by Jim Long posted on 7/11/2008 at 7:01 PM

I just got off the phone to iphone support: 1 (800) 694-7466
The activation server is DOWN. Polite apologies. I told him Windoze users were
used to this, not die hard Mac users.

Comment 190 by chuck moffatt posted on 7/11/2008 at 7:01 PM

I bet Blackberry is enjoying this blog!

Comment 191 by Knut posted on 7/11/2008 at 7:01 PM

has anyone tried restoring to a different firware then upgrading again?

i am now

Comment 192 by agnprl posted on 7/11/2008 at 7:01 PM

I called apple and they said to unplug and try to reconnect every hour or so...the update won't complete until it connects. Sucks!

Comment 193 by holly posted on 7/11/2008 at 7:02 PM

i would call tech support, IF THIS UPGRADE HADN'T THRASHED MY PHONE. (no landline.)

Comment 194 by Stephen posted on 7/11/2008 at 7:02 PM

Bad - Bad - Bad - Poor planing - 3G and 2.0 on the same day.

Maybe they need to buy some servers and storage, plus more bandwidth... (could buy Sun Micro :-) )

Comment 195 by agnprl posted on 7/11/2008 at 7:02 PM

Apple also said you can't restore to a 1.x version once you've installed the 2.0 update (I told them I'd rather have a functional phone for the weekend, and apparently that isn't an option)

Comment 196 by kjn posted on 7/11/2008 at 7:03 PM

now it gives the 9838 over and over and over and over.

Comment 197 by Jeff posted on 7/11/2008 at 7:03 PM

I think I'll go back to watching videos of the Gemini space program....back when computers REALLY worked....lol

Comment 198 by mattdeuce posted on 7/11/2008 at 7:03 PM

same here in Los Angeles... argh!

Comment 199 by holly posted on 7/11/2008 at 7:04 PM

activation server is down? like altogether down? but some people say they are successful...

Comment 200 by Rob posted on 7/11/2008 at 7:04 PM

It's simply a band width issue. The US has just woken. The rest of the world is out there too trying to access the site. It works. Its just that its too darn popular!

Comment 201 by Murray posted on 7/11/2008 at 7:04 PM

I was having the same -9838 error message and tried unplugging several times but nothing would work. But then I decided to be a little more patient. I clicked between the itunes store and iphone tabs in itunes until I didn't get the error message and it just sat there attempting to connect. I left it there and finally my phone was able to connect. My iphone was alive for a few secs but then went into another restore mode. This time a progress bar is on my screen but it's going very slowly. Maybe I'll be good to go when it's done...

Comment 202 by CPT Awesome posted on 7/11/2008 at 7:04 PM

I am starting to get angry emails from clients asking why I'm not picking up my phone...

Comment 203 by mpb posted on 7/11/2008 at 7:05 PM

Worst. Activation. Design. Ever.

But I do have a table with a short leg, so I could always shim it with my newly-bricked iPhone. Which is nice.

Comment 204 by Bill Teague posted on 7/11/2008 at 7:05 PM

I am getting the error message -9838 too. How frustrating. I guess we will have to wait...I should have known..there would be a problem especially with the new 3g coming out today and also the new 2.0 software. i am just going to play golf and hope it is fixed when I return...FORE!!

Comment 205 by finley posted on 7/11/2008 at 7:05 PM

Mine in no longer "accessing the store". It's just sitting there. Does it need to be "accessing" in order to eventually fix? Or can I just leave it alone after hitting "OK" after getting the 9838 crap?

Comment 206 by Mike posted on 7/11/2008 at 7:05 PM

And AT&T thought in store activations were a good idea... I truly hope whoever bright idea this was gets canned TODAY!!!!

Comment 207 by Rock posted on 7/11/2008 at 7:06 PM

It has been saying Accessing Itunes store for about an 30 minutes now.

Should I just wait or continue to unplug and replug the phone back in?????

Comment 208 by MDS posted on 7/11/2008 at 7:06 PM

CONFUSCIOUS SAY: iPhone activation like athlete's foot- very irritating.

Comment 209 by pmi posted on 7/11/2008 at 7:07 PM

same error here. any help would be appreciated.

Comment 210 by holly posted on 7/11/2008 at 7:07 PM

i think if you have the "accessing iTunes Store" screen you should not disconnect. i think that is the goal. if it is spinning on that screen at least something is happening. i think if you are getting the 9838 error and hitting OK you have to eject then reconnect until you hopefully get the "accessing iTunes store" which from reading this board i have the impression can last for 40 minutes but then may work.

others thoughts?

Comment 211 by Raymond Camden posted on 7/11/2008 at 7:08 PM

Update: My phone finished syncing. It's definitely 2.0. In iTunes though it is stuck on the 9838 error like everyone else. So I can't manipulate the phone via iTunes yet. But I can call someone. Of course, I've got no one to call right now. ;)

Comment 212 by Mike posted on 7/11/2008 at 7:08 PM

anybody wanna grab some food? looks like this may be a while..

Comment 213 by james posted on 7/11/2008 at 7:09 PM

anyone who has talked with apple support....what are they telling you???????????

Comment 214 by gambit posted on 7/11/2008 at 7:09 PM

BIG thumbs down to Apple on this.

It's one thing to brick my iPod (music), but entirely another to brick my PHONE!

Thanks for nothing...

Comment 215 by lmb posted on 7/11/2008 at 7:09 PM

took a long while - with the 9838 error. I did close iphoto. That did not immediately work. Likely the busy server issue. Finally the connection to itunes worked and the phone is restored and working. The sync did take much longer than usual after the connection

Comment 216 by Nat Wallen posted on 7/11/2008 at 7:09 PM

One of my table legs is too short... Not anymore :)...

No seriously.... I was able to break into my house with it after I locked my keys inside... so it was not a total loss...

Comment 217 by gusapple posted on 7/11/2008 at 7:10 PM

Wait, if I clicked out of the error message, but kept it in the iPhone pane, will it still load up? Or do I need the error message to be up for the page to load in iTunes?

Comment 218 by Matt posted on 7/11/2008 at 7:10 PM

i got the same problem, can't be mad though, should have no this was going to happen, we all couldnt wait just one more day. hahahahahaha

Comment 219 by Rock posted on 7/11/2008 at 7:11 PM

Well I'm going out to get something to eat. No sense in taking my paperweight with me. Hopefully the bandwidth ferries will wake up around turn my paperweight back into a phone by the time I get back home:)

Comment 220 by Mike posted on 7/11/2008 at 7:11 PM

Keep clicking around until you see Accessing iTunes Store.. with a progress bar

Comment 221 by holly posted on 7/11/2008 at 7:11 PM

my husband is on line at the meatpacking (14th st NYC) retail store waiting to buy his 3G phone. we are texting and i just asked him to call tech support to ask about the status of the activation server (I'd call, but my phone is bricked!) and i will report back with an update ASAP.

Comment 222 by faucethead posted on 7/11/2008 at 7:11 PM

A ray of hope out there... I've [finally] upgraded successfully by just rebooting the iphone on the dock and clicking between iphone and iTunes store. I think it was just patience, faith in karma and luck in getting through a window to the store to finish the upgrade. I still get the error (-9838) due to traffic I assume but I'm current and I have a working phone. Thank to everyone for the company and posts while I sweated this out. To all of you still waiting... hang in there.

Comment 223 by zeldaprimed posted on 7/11/2008 at 7:11 PM

ok so i started the process at home...downloading the update...but then started getting all the errors and whatnot

frustrated that i though it was my home network or something on my i end, i proceeded to work and thought id give it a try there. after getting to work i started reading this thread and found out it just wasnt me...

do any of you think thered be a problem if i managed to get it working at work instead of at home where i originally started???

Comment 224 by Knut posted on 7/11/2008 at 7:12 PM

ok

this time when i clicked restore itunes decided to restore it to 1.1.4 instead of to 2.0

very intersting

but i have a flight in 1 hr so i just gotta do it...now i just hope it works....

Comment 225 by art posted on 7/11/2008 at 7:12 PM

same thing, come on i need my phone back!

Comment 226 by Rix posted on 7/11/2008 at 7:12 PM

Same problem. -9838

Did the ringtone thing and then got through only to get a -4 error. Then goes back to square 1.

Love Apple, but come on guys maybe space out each country by one day?

Comment 227 by Jessica posted on 7/11/2008 at 7:12 PM

Yippeee!
I finally was able to "access the itunes store" after about an hour. This process requires a lot of patience. My iphone classic is now syncing and operational again. Don't restart or disconnect, just wait it out.

Good Luck!

Comment 228 by Alex posted on 7/11/2008 at 7:12 PM

omg!!!!!!!!!! thiss fffffingg sux!!!!!!!!!!!1 whats this ? a 2.0 software update? yay!...[downloaded]....restored to factory settings? wtf! "cannot access to itunes store" wtf! wtf! wtf!....screw you apple!! get this fixed asap!

Comment 229 by Patrick Reames posted on 7/11/2008 at 7:13 PM

i was having a similar problem but after re-connecting it several times (and after a bit of time) it gave me a different error "no new activations at this time" tryed again 15 minutes later and it finally started restoring :-p it took a while for it to re-transfer all the music but its done now.. the phone works again.. and i can download apps while on the phone.. they work.. but it wont connnect to itunes properly

Comment 230 by Rob posted on 7/11/2008 at 7:13 PM

Holly,s got the right strategy. see 10:07 post. It worked half an hour ago for me and all is beautiful! Got all my mail, all my contacts all the music and SMSs. Have a beer, Be patient. It does work. It is seamless.

Comment 231 by holly posted on 7/11/2008 at 7:13 PM

what does this mean:

"rebooting the iphone on the dock"

Comment 232 by alec Tanner posted on 7/11/2008 at 7:14 PM

Mine finally updated and is now syncing.

Comment 233 by pupa-wear posted on 7/11/2008 at 7:14 PM

i got a new error of -4

Comment 234 by jules posted on 7/11/2008 at 7:14 PM

Accessing iTunes Store...

////////////////////////////

after a longish (20 minutes) wait this suddenly changed into: an updated iPhone!

keep retrying the iPhone icon in iTunes until you get to the stage shown above, then -

WAIT & BE PATIENT

Comment 235 by Stanford posted on 7/11/2008 at 7:15 PM

This is an even worse disaster than firefox 3.0 launch

Comment 236 by Raymond Camden posted on 7/11/2008 at 7:15 PM

App Store tip:

I can browse the app store on my phone, but apparently I was too dumb to figure out how to download an app. If you click on the price (or the word Free) it changes to "Install". Not very obvious IMHO, but I now have an app on my iphone. :)

Comment 237 by Jeff posted on 7/11/2008 at 7:16 PM

I've been dealing with this crap for over two hours and don't even get the same error messages.

Comment 238 by faucethead posted on 7/11/2008 at 7:16 PM

just restarting the iphone [holding down the top button and the home button] while it's on the dock. I don't think it had much to do with it though. Just patience.

Comment 239 by GeoffC posted on 7/11/2008 at 7:16 PM

UK o2 iPhone user here...

Upgrading old iPhone to 2.0.. same problem as everyone else.

Error 9838... currently have a bricked phone.. pain in the rear end.. yes

Whose fault is this.. sucky Apple iTunes.. or o2? or a combination of both?

Comment 240 by Sara posted on 7/11/2008 at 7:17 PM

Downloaded the unofficial version that came out last night... and upon iTunes extracting it was forced to restart... Now my MacBook Pro is a paperweight with a permanent blue screen. So... Using a family member's computer to do the update and now all I get is the -9838. I've got 2 very expensive paperweights and am not too happy!

Comment 241 by Kim posted on 7/11/2008 at 7:17 PM

As soon as I closed iPhoto, it worked like it should. Coincidence? not sure...

Comment 242 by Michael posted on 7/11/2008 at 7:17 PM

Have two iPhones. Both are brick, but I have two of them.

Apple tech support say it's too much traffic for their servers. Might have been smart to release the 2.0 software update yesterday in that case. Didn't Apple realise that all these new 3G phones and the original owners all trying to update at once was gonna cause problems with their servers?

The only consolation I have that I've been able to put my 02 sim card into my old Sony Ericsson and am able to still make calls.

Comment 243 by Norberto posted on 7/11/2008 at 7:17 PM

i am also stuck with the error.. that after waited over 30 min accessing the itunes store... now only for emergency till when? pretty bad

Comment 244 by Brian Marquis posted on 7/11/2008 at 7:17 PM

Wow guys,

The impatience here is mind boggling. My iPhone is bricked right now as well, but constantly clicking your iPhone only adds to the hits that Apple's site is getting. It's no wonder their server is overloaded.

The fastest way to resolve this, is wait a few minutes before trying again. The world is not going to end if your phone is offline for a couple of minutes or even hours.

Comment 245 by neighborchris posted on 7/11/2008 at 7:18 PM

Sam problem. Getting an error 9838. On hold with apple for a half hour. NOT HAPPY :(

Comment 246 by Sweet Blue posted on 7/11/2008 at 7:18 PM

Same problem here. If there's any consolation, it's that this is a widespread issue and Apple surely must be scrambling to fix it.

Combined with the MobileMe fiasco, Apple is really OFF THEIR GAME with iPhone 2.0. Seriously, in the words of P.B., how could they make such a colossal blunder????

Comment 247 by Annie posted on 7/11/2008 at 7:19 PM

I did have the accessing itunes...then it stopped and now it says I can't connect and to check my network connection....its been about an hour now.

Comment 248 by Heath posted on 7/11/2008 at 7:19 PM

Now getting the "accessing iTunes Store" message. been on that screen for about 25 minutes. I think I'll go mess with "MobileMe". Oh, wait... that's not functioning either.

Apple really needs to get some distance between updates, so that not everything is happening in one day. Last I checked there were 364 other days on the calendar.

Comment 249 by TWillz posted on 7/11/2008 at 7:19 PM

Same problem here. Been over an hour and still can't use my phone. Lame Apple.

Comment 250 by Geoff posted on 7/11/2008 at 7:19 PM

.... I had this nagging voice in my head this morning telling me wait to do the upgrade for my older iPhone... Should've listened. Been a couple hours now trying to connect but just getting the 'network timed out' message. Ugh...

Comment 251 by Rock & Smile posted on 7/11/2008 at 7:20 PM

Plug .. 9838 - OK .. Unplug ..... Plug .. 9838 - OK .. Unplug ..... Plug .. 9838 - OK .. Unplug ..... Plug .. 9838 - OK .. Unplug ..... Plug .. 9838 - OK .. Unplug ..... Plug .. 9838 - OK .. Unplug ..... Plug .. 9838 - OK .. Unplug ..... Plug .. 9838 - OK .. Unplug ..... Plug .. 9838 - OK .. Unplug ..... Plug .. 9838 - OK .. Unplug ..... Plug .. 9838 - OK .. Unplug ..... Plug .. 9838 - OK .. Unplug ..... Plug .. 9838 - OK .. Unplug ..... Plug .. 9838 - OK .. Unplug ..... Plug .. 9838 - OK .. Unplug .....

Comment 252 by robin posted on 7/11/2008 at 7:20 PM

I just "upgraded" to error 4 from 9838....anyone got this one?

Comment 253 by Alex posted on 7/11/2008 at 7:20 PM

Greatly disappointed. For me I guess is ok to not have a phone for a little while, but there are people out there that make their living from their phone.

I understand that for Apple is pretty difficult to predict the amount of downloads and therefore prepare the server loads. Having said that, it is funny how Apple openly complains about the way other companies solve problems.

I am sure Apple will figure it out shortly.

Comment 254 by adam posted on 7/11/2008 at 7:20 PM

insult to injury...dot mac doesnt work either, and i need it for work...so no iPhone, no dot mac

Comment 255 by Nick posted on 7/11/2008 at 7:20 PM

I keep getting the error message "Network Connection was reset. Make sure you network connection is active and try again."

Comment 256 by holly posted on 7/11/2008 at 7:21 PM

what is the mobile me fiasco? the whole reason i want this upgrade in the first place is so that i can finally get my work e-mail (exchange/outlook on a PC) on my iphone and turn in their hideous blackberry that i am currently forced to lug everywhere...

Comment 257 by Tyler posted on 7/11/2008 at 7:21 PM

well i waited in line for 12 hours last night and ended up with a 16gb iphone 3g. The people at the AT&T store were having problems activating the phones and no one where i picked mine up was able to activate. So they sent me home and said that i should be able to activate it myself. Well i have been trying for over an hour now and have had no luck. I am also getting error message 9838. If anyone knows what to do please share!

Comment 258 by Speed posted on 7/11/2008 at 7:22 PM

Well, you would think that the weekend long startup the first time would of told them to boost the server capability.

Comment 259 by 9838 posted on 7/11/2008 at 7:23 PM

AHHHHH I WANT TO USE MY 3G i waited in line for hours.. just to have a brick.... house

Comment 260 by Mike posted on 7/11/2008 at 7:23 PM

I love to buy products that don't work. Thanks Apple & AT&T!!! You guys are awesome.

Comment 261 by Paul Terry Walhus posted on 7/11/2008 at 7:24 PM

Brickville here too. Or 9838ville. Guess I'll wait out the storm.

Comment 262 by Tyler posted on 7/11/2008 at 7:24 PM

Also i was told by a sales rep at the AT&T store that AT&T has enough server power to simaltaneously activate 4 million phones, from the looks of it, those servers arent working right now....

Comment 263 by damon posted on 7/11/2008 at 7:24 PM

house!

Comment 264 by Mario posted on 7/11/2008 at 7:24 PM

haha its crazy how many people across the nation are going through this right now. im still trying to get mine through the process as well.

Comment 265 by Matt posted on 7/11/2008 at 7:24 PM

I just updated to the 2.0 firmware with the original iPhone and this is the error that I get:

We could not complete your iTunes Store request. The network connection was reset.

Make sure your network connection is active and try again.

Comment 266 by holly posted on 7/11/2008 at 7:24 PM

Robin, a bunch of us have also seen the -4 error

Knut, mine looked like it was restoring to 1.1.4 as well but i can't tell for sure because without being able to complete the upgrade my phone is stuck in brick mode and i can't access the "About" info

Comment 267 by Alex posted on 7/11/2008 at 7:26 PM

this is mind boggling. why are people waiting in a line for 12 hours to buy a phone that will be available every single day starting today? Just to show your friends you were one of the first to buy a 3G iPhone? I will never understand that mindset. You don't have to wait in line like you're buying bread in the former USSR to buy a freaking cellphone...I'm also having the same problem upgrading the software. But maybe I am more patient than the rest. It's not a big deal, I have other phones and once this traffic problem subsides, my iPhone will be updated...today, tomorrow, in a few minutes, in a few hours. It's not the end of the world.

Comment 268 by Speed posted on 7/11/2008 at 7:26 PM

My phone is activated and working, but now I can't sinc and upload my contacts etc...

Now I am still getting the error -9838 again.....

Damn upgrades

Comment 269 by Rock & Smile posted on 7/11/2008 at 7:26 PM

THE ULTIMATE TRICK TO SOLVE THE 9838 ERROR AFTER UPGRADING IPHONE VIA ITUNES : Wait a few minutes, then plug iphone and try again.

By trying many times a minute, you don't helps servers to manage the colossal amount of users trying to activate.
Example : If 1 000 000 users are actually trying to activate 20 times a minute, the server have to manage 20 000 000 activation request. So, try once an hour, it's really fairplay and democratic.

Cheers,

Seb from FRANCE

Comment 270 by nunya posted on 7/11/2008 at 7:26 PM

the error (-4) message has shown up for many people now, including myself. and also, last time i got the "accessing itunes store.." i waited and it gave me error (-4), but now i am back to error (-9838). so i'm going to try and wait for another hour again and then try to do it.

Comment 271 by damon posted on 7/11/2008 at 7:26 PM

i like the guy that suggested having a beer. at 10 in the morning.

Comment 272 by Josh posted on 7/11/2008 at 7:27 PM

I kept clicking from the iPhone to another selection, then back on the iPhone. Keep dismissing the error message and try again. Took me about 15 minutes for it to go through. I'm up and running again.

Bad, bad, Apple.

Comment 273 by GW posted on 7/11/2008 at 7:28 PM

iBrick!
GG apple way to keep us happy

Comment 274 by Unhappy Camper posted on 7/11/2008 at 7:28 PM

I thought I was all happy - got to an AT&T store early and only waited 2 hours to get my shiny new phone. Oh, but wait, AT&T couldn't activate it. "Just take it home, plug it in iTunes, and you'll be all set." Yeah. That was 2 hours ago and I'm still getting iTunes errors like many folks here. To add insult to injury, though, AT&T moved my cell service off the old phone onto the new one. Since the new one ain't activated yet and it doesn't seem it will be any time soon, I have NO cell phone service at all.

I expect such shananigans from AT&T, but I really expected better from Apple. Here's Apple launching their new, much anticipated product - one would think that they would have done just a little planning to accommodate the demand. They really blew it.

Comment 275 by Peter Marreck posted on 7/11/2008 at 7:28 PM

OK, so now everything's good to go (or so I thought), software 2.0 is installed, -9838 error is gone, phone data is restored, I tried buying a couple of apps on the app store on the phone and none of them finish loading when I run them... I see the startup screen, then it crashes out to the home screen =(

Comment 276 by Brent Jones posted on 7/11/2008 at 7:28 PM

Not sure if this is listed in the 100's of comments. If you plug your phone into your computer and hold down the home button for around 30 seconds it goes into a hard reset and will restore from iTunes.

Sadly with the way they are being nailed right now you may still have trouble registering it still because it is looking to confirm you are a authorized AT&T customer.

Wish everyone luck. I am waiting till Sunday to upgrade hoping their problems have been fixed.

Comment 277 by HERVE DUFRAUX posted on 7/11/2008 at 7:28 PM

F at pc guy from the mac commercial is getting his revenge and I am super mad at apple for this. I love mac ecept today...

I am on call for work and now I have a brick! I will for sure complaint, this is not acceptable.

The iphone upgrade is as good as steve case's health...The apple is rotten.
Apple guys they try to appear like computer gurus, they are not that cool today...

Are you ready for a class action against apple for ruining your day?

Comment 278 by Alex posted on 7/11/2008 at 7:28 PM

Plug .. 9838 - OK .. Unplug ..... Plug .. 9838 - OK .. Unplug ..... Plug .. 9838 - OK .. Unplug ..... Plug .. 9838 - OK .. Unplug ..... Plug .. 9838 - OK .. Unplug ..... Plug .. 9838 - OK .. Unplug ..... Plug .. 9838 - OK .. Unplug ..... Plug .. 9838 - OK .. Unplug ..... Plug .. 9838 - OK .. Unplug ..... Plug .. 9838 - OK .. Unplug ..... Plug .. 9838 - OK .. Unplug ..... Plug .. 9838 - OK .. Unplug ..... Plug .. 9838 - OK .. Unplug ..... Plug .. 9838 - OK .. Unplug ..... Plug .. 9838 - OK .. Unplug .....

thanks for contributing to the problem, jacka$$

Comment 279 by SMM posted on 7/11/2008 at 7:29 PM

I was fortunte enough to have upgraded my old iPhone 1.0 to 2.0 YESTERDAY morning,before the servers were swamped. I will say to all of you out there waiting that the wait is worth it.Sit tight and pretty soon you will be playing with all kinds of great free apps from the app store! Good luck,

PS I am sitting here trying to help my father upgrade his phone and the dreade unknown error 9838 is haunting us as well!

Comment 280 by Rex posted on 7/11/2008 at 7:29 PM

Start digging this story

http://digg.com/apple/iTune...

Comment 281 by Mike posted on 7/11/2008 at 7:30 PM

I can't be patient any longer.. ACCESS ITUNES ALREADY DAMMIT

Comment 282 by Peter Marreck posted on 7/11/2008 at 7:30 PM

Forgot to mention: DO NOT REPEATEDLY PLUG AND UNPLUG YOUR IPHONE! This puts unnecessary wear and tear on the hardware. JUST KEEP CLICKING BETWEEN YOUR LIBRARY AND THE IPHONE IN THE ITUNES INTERFACE AND HIT "OK" ON ERROR UNTIL THE ERROR DISAPPEARS!

This got me past all -4 and -9838 errors (eventually), but now I still have the issue where new iphone apps won't finish loading (even after a phone restart) and I can't run my shiny new toys!!

Comment 283 by Rock & Smile posted on 7/11/2008 at 7:30 PM

Alex : You don't even knows what's an ironical sentence.

Comment 284 by damon posted on 7/11/2008 at 7:30 PM

dude!! i got a graphic saying ihone activations are unavail! wtf? hahahahaha

Comment 285 by Robert posted on 7/11/2008 at 7:30 PM

Ha, I just got it to connect, no more error. Now I get a message that iphone activations are unavailable at this time. F'n yes.

Comment 286 by Chris posted on 7/11/2008 at 7:31 PM

Myself and several other colleagues updated our 1.0 phones yesterday - zero problems.

The iTunes activation servers have been up and down, so that's probably the culprit, not the new software.

Comment 287 by Ron Naveen posted on 7/11/2008 at 7:31 PM

What a mess . . . Apple tech says wait. Can't get through to ATT.

Bought the new phone in an ATT store. To the counter at 9:30, they took all my info, signed the new contract, ponied up my CC — but they couldn't connect the new phone to iTunes. "Go home, do it there" — and it's almost 2 hours, now, minutes waiting.

Very crummy anticipation by Apple and everyone concerned.

I've had all the error messages:

-9838

-4

For a while, got the "Accessing i Tunes Store" message, but now . . . just a blank screen. Waiting for lightning to strike.

And worse of all, my old 2G iPhone, apparently because of what was done in-store, is now, totally out of service.

Comment 288 by JR posted on 7/11/2008 at 7:33 PM

ok now i got the -4 error anyone knows y?

Comment 289 by Lee posted on 7/11/2008 at 7:33 PM

Ok well can I say "me too?" Yes I can ... yes I can.

As well, last night while checking to see if the new firmware was released a bit early, I got the iTunes update and did it. Then, for no good reason, I went to the iT store and bought a few albums. Downloading them was an absolute nightmare - every other song resulted in an error and my mbp spinning its cpus for many minutes at a time.

Let's hear it for capacity planning.

Comment 290 by Rix posted on 7/11/2008 at 7:33 PM

Trying to restore my old backup to my iPhone and upgrade to 2.0 later:

http://support.apple.com/kb...

Anyone else had any luck as an existing o2 customer?

Comment 291 by Jim posted on 7/11/2008 at 7:33 PM

I reset my internet settings the TL 1.0 and SSL 3.0 to disabled restarted then reenabled and restarted and it now works. Also set internet security to low.

Comment 292 by Unhappy Camper posted on 7/11/2008 at 7:33 PM

Oh, even better... I've been re-trying the iPhone activation and now, instead of error -9838, I get a nice, courteous message - "iPhone activations are unavailable at this time. Please disconnect your phone and try again later."

Apple really screwed this one up. I *_WAS_* an Apple fan-boy, but they've managed to put my customer satifaction in the toilet and then flushed it.

Comment 293 by mike posted on 7/11/2008 at 7:33 PM

POSSIBLE SOLUTION....

Ran into same problem as others here..... did a little digging on apple.com.... in the new manual for the new and old iphone... it specifies that you need to use the new version of itunes 7.7 in order to upgrade! .... im trying this as we speak

Comment 294 by Ads posted on 7/11/2008 at 7:33 PM

The same freakin error "check your network settings"!!!
Did anyone manage to get the update working??

Adit

Comment 295 by KMan posted on 7/11/2008 at 7:34 PM

I didn't find the image capture trick to work...the only thing that did was the brute force method of clicking between the music library and the iphone. After about 100 clicks, and one false alarm, it took. Another quibble about this whole thing is that 9838 is listed as "an unknown error", when it seems pretty clear what the error is. I would have at least appreciated an honest error message (e.g., "iTunes servers are busy, please try again later"), because until I read these posts, I had some concern that my phone was in trouble.

Comment 296 by Mario posted on 7/11/2008 at 7:34 PM

just got the "accessing itunes store"!!

Comment 297 by Alex posted on 7/11/2008 at 7:34 PM

Alex : You don't even knows what's an ironical sentence.

sorry, my internet irony radar seems to be malfunctioning...

ps: it took me about 4 tries to get my phone working.
very fast 2.0 update, don't know what the problem is there. I was PATIENT. I didn't plug and unplug...do it every few minutes and then just wait a bit.

Comment 298 by Wade posted on 7/11/2008 at 7:35 PM

Ok, so I got the -9838 error for a few hours as I updated to 2.0, now it's teasing me and giving me Accessing the iTunes Store bar at top for a few moments and now I get the -4 error - all this after 90 minutes on hold with apple

the apple rep told me they were the same, I am afraid that the -4 error is different, has anyone recovered from a -4 error?

Comment 299 by damon posted on 7/11/2008 at 7:35 PM

RIX: thank you. f these f'rs. juvenile, big talking, asswipe know-nothin chumps.

Comment 300 by kjn posted on 7/11/2008 at 7:35 PM

has anyone been able to activate in the past hour at all.

Comment 301 by Alex posted on 7/11/2008 at 7:36 PM

HAHA People are actually trying to do this update without iTunes 7.7 first???

no wonder things are going to hell right now

Comment 302 by Mike posted on 7/11/2008 at 7:36 PM

POSSIBLE SOLUTION... POSSIBLE SOLUTION... POSSIBLE SOLUTION... POSSIBLE SOLUTION... POSSIBLE SOLUTION... POSSIBLE SOLUTION... POSSIBLE SOLUTION... POSSIBLE SOLUTION... POSSIBLE SOLUTION... POSSIBLE SOLUTION... POSSIBLE SOLUTION... POSSIBLE SOLUTION... POSSIBLE SOLUTION... POSSIBLE SOLUTION... HERE HERE HERE HERE HERE HERE HERE HERE HERE HERE HERE HERE HERE HERE HERE HERE HERE HERE HERE HERE HERE HERE HERE HERE HERE HERE HERE HERE HERE HERE HERE HERE HERE HERE HERE HERE .........

Ran into same problem as others here..... did a little digging on apple.com.... in the new manual for the new and old iphone... it specifies that you need to use the new version of itunes 7.7 in order to upgrade! .... im trying this as we speak

Comment 303 by Chris posted on 7/11/2008 at 7:36 PM

Was getting the 9838 error. I unpluged from the dock, held donw the hold keyand went direct to my MacBook. The 9238 error has one away. Now getting hung on accessing iTunes Store. Back to where I was 2hrs ago! Will keep you all posted

Comment 304 by John May posted on 7/11/2008 at 7:37 PM

I'm getting the -4 error now after getting the 9838 for 45 minutes.

Comment 305 by jo posted on 7/11/2008 at 7:37 PM

i just got error -4 now maybe that is progress

Comment 306 by jj posted on 7/11/2008 at 7:37 PM

same...accessing itunes store now for about 10 mins. not cool.

Comment 307 by Brian posted on 7/11/2008 at 7:37 PM

All That Is Happening to Me To.....I Think Im Just Gonna Start Breaking Stuff Until It Works ='(

Comment 308 by Mario posted on 7/11/2008 at 7:37 PM

like someone suggested earlier, instead of unplugging/replugging the iphone, just hit a different tab on itunes like movies or something then click back on iphone. it just now worked for me doing that.

Comment 309 by Z posted on 7/11/2008 at 7:37 PM

Hang in there people. I'm in the UK, and have an original iPhone which had version 1.1.4 of the software on it. I decided to update it to version 2.0 to see what the fuss was about, and it looked like it had wiped my phone. All I had on the phone was the connect to ITunes icon, and iTunes saying there was a network error to connect to iTunes store. After finding this blog, I've been clicking on and off my iPhone for over an hour and finally the install has completed and I have my phone back (notes, txts, contacts etc).

*phew*

Comment 310 by SteveO posted on 7/11/2008 at 7:38 PM

ME TOO DAMN IT ALL!!! SAME HANG!!! 2 HOURS and WAITING FOR SUPPORT!!.

Comment 311 by Rix posted on 7/11/2008 at 7:38 PM

YES IT'S WORKING Hello 2.0!!!

Sometimes bad things happen so that people can bond - so from that context it was great going through this crisis with such a huge iPhone community! thanks for the tips - in the end clicking on ringtones and iPhone repeatedly did the trick.

Apple always gets it right in the end - just imagine we were relying on Microsoft? We'd be stuck without a phone for months!!!!

enjoy...

Comment 312 by Joseph posted on 7/11/2008 at 7:38 PM

I've been trying for about an hour... now it's skipping the 9838 error and giving me the loading the store thing and then it pops me with the -4 error.

I'm just trying over and over...

Comment 313 by Richard posted on 7/11/2008 at 7:38 PM

Thankfully I can confirm that once it does connect, the phone is ok. The people who think that they did something (clicked ringtones, closed iphoto, etc) were just seeing coincidences I am sure. All I did was keep trying every once in a while over the last hour.

Comment 314 by rustedshut posted on 7/11/2008 at 7:39 PM

Man, I've got iPhone App blue balls of the highest degree... I can download from the App store but, can't finish the firmware update to my Edge iPhone.

Anybody see this Shazam app? If this works as advertised, it should be freaking amazing. You supposedly hold it up to audible music and it determines the song you are listening to. Read the reviews. They're all positive.

Comment 315 by JR posted on 7/11/2008 at 7:39 PM

OMG!!!!! i keep getting error -4!!!!!! this is getting really annoying, i can believe apple did this to all of us

Comment 316 by neighborchris posted on 7/11/2008 at 7:39 PM

Just connected...anyone else?

Comment 317 by Matt posted on 7/11/2008 at 7:39 PM

FIX: w/ phone connected click itunes store

Comment 318 by Sean Parchem posted on 7/11/2008 at 7:39 PM

I'm having the same problem. I keep asking myself why I put up with this? How can a company produce such a great product that they know people want and not be prepared for the influx of software updates and the data that comes alone with it? So now I have no cell phone and another "ipod" sitting around. Totally annoyed.

Comment 319 by Matt posted on 7/11/2008 at 7:39 PM

Trying <a href="http://www.techcrunch.com/2...">this</a>.

Comment 320 by smiley posted on 7/11/2008 at 7:39 PM

wow... i was so excited to get this update... and now i'm stuck saying "accessing itunes store" i did all of the stuff that folks mentioned in this blog...

awesomeness... :\

i guess i just have to wait even more patiently

- iphone 8Gig EDGE.... macbook 10.5.4 itunes 7.7

Comment 321 by zeldaprimed posted on 7/11/2008 at 7:39 PM

HA HA HA HA HA HA.!!!!!!!!!!!!!!

I HAVE NEW IHPNE AND WORKING SOFTWARE!!!!!!!!!!

TAKE THAT LOSERS!!!!

Comment 322 by JC posted on 7/11/2008 at 7:39 PM

glad I got mine done when it was leaked yesterday... Sorry you're all having problems.

Comment 323 by holly posted on 7/11/2008 at 7:40 PM

for anyone sitting with the "accessing itunes store" screen, don't disconnect! a lot of us have been trying for an hour to get there. the alternative is an immediate 9838 error. i just got the "accessing itunes store" error for the first time in about 90 minutes. i'm expecting it to take a while but i consider this at least a step in the right direction.

Comment 324 by Victor Robinson posted on 7/11/2008 at 7:40 PM

Yeah same problem here in Alabama. 9838 message first, now im getting the -4 error message. If i new this would brick my iphone I wouldnt have done this, right now im 30 minutes late for work cause I cant get this phone working...

Comment 325 by Justin SR posted on 7/11/2008 at 7:40 PM

Same after getting 9838 for an hour I get -4

Comment 326 by Brian posted on 7/11/2008 at 7:40 PM

yeah its working!!!!!!!!
=D

Comment 327 by observer posted on 7/11/2008 at 7:40 PM

wtf.. been getting time outs accessing itunes store, I unplugged to plug into my macbook, and right when I plugged into my SLEEPING macbook pro, the iphone lit up and said activated... weird

Comment 328 by michael black posted on 7/11/2008 at 7:41 PM

keep trying it eventually will work. Eject phone quit itunes then reopen itunes with phone connected. i did this about 5 times. it worked.

Comment 329 by Ben posted on 7/11/2008 at 7:41 PM

After 2 hours and 40 minutes, I finally got through and my iPhone is restoring from backup. What a bitch though!

Don't lose faith, keep trying guys.

Comment 330 by Lucien Palmer posted on 7/11/2008 at 7:41 PM

I was tuck with the -9838 error for 20min.

I've been ejecting the iphone from itunes and plugging it back in for 20 min.

The -9838 error is gone, and now I get a -4 error.

Anyone know what -4 is?

Lucien.

Comment 331 by copleycrew posted on 7/11/2008 at 7:41 PM

hi people!

IT WORKS EVENTUALLY, I PROMISE!!!

okay so i just waited on the phone with apple for 30 mins and then got cut off. but in the meantime, i just clicked back and forth between purchased songs and "iphone". It kept giving me 9383.

Then i waited 5 minutes and tried again and it went to "Activating iTunes Store" for about 3 minutes. then -4 came up. The next time I tried, it synched and worked.

The whole thing took about an hour from when I first downloaded the update.

so it WILL happen, do not worry and don't bother calling apple.

Comment 332 by Jerkoff posted on 7/11/2008 at 7:41 PM

When you click on and off of the iPhone in iTunes - does the progress bar go solid immediately, or is it zebra striped for a bit and then go solid?....

--Frustrated in CT

Comment 333 by TXNeuro posted on 7/11/2008 at 7:41 PM

This is hilarious! We are so tied into our technology, it's really crazy. 2 hours without my phone and I'm ready to have a stroke. My i-tunes isn't searching automatically anymore so I don't know if it will work and I'm seeing patients all day long. If I leave the phone plugged into my mac, will it eventually work?

Comment 334 by Heath posted on 7/11/2008 at 7:42 PM

Finally updated.

Comment 335 by lejon posted on 7/11/2008 at 7:42 PM

Had the same issue for hours, it just finally worked (here in France). I guess Apple added some servers and/or network bandwidth

Comment 336 by damon posted on 7/11/2008 at 7:42 PM

-4 error is that apple is -4 degrees of technology from where they SAY they are.

Comment 337 by Adit posted on 7/11/2008 at 7:42 PM

Looks like the brute force approach of clicking on/off iphone icon works!! I did in abt 20 clicks!! After that it says "iPhone activated" on the iphone screen.
So its a matter of patience.
Good luck to everyone else. I hope Apple fixes this soon and I hate apple for integrating the stupid activation!!

Comment 338 by rustedshut posted on 7/11/2008 at 7:42 PM

Anybody here like pancakes? It's almost 11am CST and I'm hungry for some breakfast. Instead on sitting here at work, not using any apps.

Comment 339 by smiley posted on 7/11/2008 at 7:42 PM

well... that didn't work... it's got pass the accessing itunes store part and then the error came up again...

i've been trying to update for almost 2 hours now...

i did the clicking back and forth stuff.. i guess imma do it again until something else happens.

this update better be PERFECT!!!

Comment 340 by Brian posted on 7/11/2008 at 7:43 PM

i was totally about 2 break my phone..
i love you guys (inna non-homosexual way)
=]]]]]]]]]

Comment 341 by jd posted on 7/11/2008 at 7:43 PM

okay it works now! I shut off everything (itunes/iphone) unplugged and replugged and restarted itunes and iphone. Now seems to be a fully functional iphone.

Comment 342 by Mike posted on 7/11/2008 at 7:43 PM

MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7

Comment 343 by Mario posted on 7/11/2008 at 7:44 PM

okkkkk. mine just went through everything and i now have 2.0 installed. only thing it didnt do was sync my music and now i cant get to the iphone screen with the tabs that allow me to choose what to sync

Comment 344 by michelle posted on 7/11/2008 at 7:44 PM

Mine is stuck in "slide for emergency" too - if anyone gets through to apple - please post how to fix this. URGH!

Comment 345 by Chris posted on 7/11/2008 at 7:45 PM

FYI, I updated iTunes to 7.7 two days ago and still recieved the 9838 error. Once I took it off the dock, hit the home key the update finished I am now running 2.0

Comment 346 by kjn posted on 7/11/2008 at 7:45 PM

be discouraged.
I have been working on this for 2 hours and 43 minutes. I have plug in and out. nothing. I have let it sit "accessing the itunes store" 18 times and have been kicked off after 5 to 15 minutes everytime. I have click back and forth onto other things and back to my iphone and waited 5 seconds and waited 5 minutes. nothing. I have reset my iphone, rebooted my mac and turned everything off and on. nothing.

we are doomed.

Comment 347 by sean Parchem posted on 7/11/2008 at 7:45 PM

Listen, the guy who posted the iphoto thing just got lucky. That doesn't work at all. My iphoto is completely shut down. I'm so sick of this crap from Apple. I leave in 1.5 hours for a weekend trip with no phone to use.

Comment 348 by lage-t-willy posted on 7/11/2008 at 7:45 PM

Listen...I'm an Apple fan too and I am also waiting for my iPhone to complete the update process like many other people around the world. Did any of you really think that there wasn't going to be network slowdowns this morning? Let's be serious. I am not a patient man...trust me...but can only control what we can control. Everyone will get their toys working again soon. Please stop connecting and disconnecting your phones repeatedly as you will cause excess wear on those parts. Go out and get a cup of coffee and relax for a bit...it is Friday after all.

Comment 349 by holly posted on 7/11/2008 at 7:46 PM

yeah Mike we all have itunes version 7.7. good lord. that's not the problem.

Comment 350 by Alex posted on 7/11/2008 at 7:46 PM

mine just worked woohoo!!!!! be patient peeps

Comment 351 by Jeff posted on 7/11/2008 at 7:47 PM

Almost three HOURS! And it is finally restoring.

Comment 352 by Embeee posted on 7/11/2008 at 7:47 PM

I just went from an error 9838 to an error 4. Hopefully it will go down to 0 :-)

Comment 353 by shashank posted on 7/11/2008 at 7:47 PM

I guess patience will win ... some freakin day ..

Comment 354 by sean Parchem posted on 7/11/2008 at 7:47 PM

Itunes 7.7. No kidding. You think these people on the blog are complete idiots. That's the first thing they did. Apple should have known what was coming. It's really horrible planning one their part.

Comment 355 by holly posted on 7/11/2008 at 7:48 PM

KJN, i feel your pain. I've been at it for 3 hrs 51 mins and nothing.

also sean is correct, the iPhoto thing is not the problem. my iPhoto has been off the whole time. that's not the problem. the problem is with Apple's servers.

Comment 356 by Scott Hrdlicka posted on 7/11/2008 at 7:48 PM

If you are getting the (-9839) or (-4) error when updating your iPod to 2.0... basically just connect your iPod so it displays in iTunes then click between your music library and the iPhone icon. It will take several attempts but when it does connect it goes quickly. (Basically, if it takes more than 5 seconds try clicking back and forth again don't wait around for more than a few seconds)

Comment 357 by Sk8rCai posted on 7/11/2008 at 7:48 PM

Here's an idea...email Steve Jobs and tell him to buy Cisco routers and Intel servers!
# Posted By Jeff | 7/11/08 9:55 AM

Shut up nerd.....wait like the rest of us!

Comment 358 by James Blake posted on 7/11/2008 at 7:48 PM

I've used a packet sniffer to look at what is happening (full details <A HREF="http://jimmyblake.com">here</A>. Basically the -9838 is, as someone pointed out earlier, a cannot connect to the iTunes Music Store via SSL.

I've look at the request and response packets via the sniffer and effectively the iTMS server is sending a HTTP Error 500-13 message, which is 'Server too Busy. What this means is there are just too many people trying to connect for the amount of available network connections to the server. iTunes then converts this into the -9838 message we are all seeing.

If you manage to get a progress bar, this means the connection has been established to the iTMS (you are beyond the -9838) and you should leave it to takes its course.

For some people it seems to work (not for me unfortunately) but some are bombing out with a -4 error - which is a timeout. If iTunes doesn't receive the activation response back from the iTMS within a given period iTunes will exit with this error.

So effectively, no matter what you click before you try activation on iTunes will help in the slightest. You just have to keep pounding away until you get a slot and hope that the iTMS can process the activation before it times out.

Annoying thing is that I already have activated my new iPhone 3G once with no problems, but I have to reset it after cocking up the synchronisation and ending up with masses of duplicates.

:(

Good luck guys.

Comment 359 by Kiwi posted on 7/11/2008 at 7:48 PM

I got same error... However don't worry...just be patient. The -9838 error finally didn't come up and now itunes is restoring my 16GB iPhone (not 3G)....Whew!

Comment 360 by nunya posted on 7/11/2008 at 7:50 PM

hour 3, and still no progress. i have been getting the "accessing iTunes store" several time now, error (-4) and error (-9838) millions of times, and now i am at an accessing itunes screen, lets see if it works this time. it is amazing though, i am going crazy because i can't use my phone and the new upgrade for 3 hours, which isn't that long in the grand scheme of things. thanks for returning my sanity, this thread is awesome =P

Comment 361 by London-John posted on 7/11/2008 at 7:50 PM

well still waiting, 9838 basically translates to 'sorry we're busy please try again'! Dont worry it doesnt mean your iphone is briked its just taking forever to activate all the phones (even the lite activation). AT&T in America is taking forever to complete the process and O2 in UK only processed half the orders from the pre-order, they hope to have all pre-orders complete by tonight but I think its unlikely. Thats why you might only be able to do the emergency call even after activation.

Sit tight, you have the iphone and it will sort itself out in next few days!

Comment 362 by Austin posted on 7/11/2008 at 7:50 PM

WTF.

Comment 363 by Drew posted on 7/11/2008 at 7:50 PM

Just to give you a ray of hope.. after about 3 hrs mine finally started working!!!!!!!!

Comment 364 by Matt posted on 7/11/2008 at 7:51 PM

It took me 2 hours but finally got through the connecting itunes store issue. One less trying to connect now guys!

Comment 365 by Wingchunlover posted on 7/11/2008 at 7:51 PM

JAmes Blake, you are a awesome, I've been going at this for 2 hours now with no luck, atleast now I understand the technical bs

Comment 366 by HERVE DUFRAUX posted on 7/11/2008 at 7:51 PM

Thanks James Blake, that was a constructive post.

Comment 367 by andrew posted on 7/11/2008 at 7:52 PM

TRY THIS:

Download any app inside of the iTunes store with your phone disconnected. Then, connect your phone. My phone activated and synched great after hundreds of -9838 error messages.

:)

Good luck!

Comment 368 by Pradeep posted on 7/11/2008 at 7:52 PM

I ran the Help > Diagnostics on itunes and i got this.

Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2008-07-11 11:45:29.

So there is no problem with itunes store and SSL. I think it is the itunes store that is getting bombarded.

Comment 369 by Daniel posted on 7/11/2008 at 7:52 PM

thanks for walking with me this hard but at the end rewarding path!!! I still love my Iphone

Comment 370 by Jered posted on 7/11/2008 at 7:52 PM

Hey guys,

I ran into the same problems as you. (First generation iPhone, updated to 2.0, failed during the update, then restored, and couldn't activate.)

I am now able to connect to the iTunes store. It activated my phone and completed the restoration, and I'm happy to say it "restored" it to 2.0.

So, you might want to give activation another shot if you were unable to before!

Good luck!

Comment 371 by smiley posted on 7/11/2008 at 7:52 PM

no more 9838!!!!

but... now its -4 error...

Comment 372 by kjn posted on 7/11/2008 at 7:54 PM

lage-t-willy you must not have a job. I actually do and I must have my phone for it.

Comment 373 by Michael posted on 7/11/2008 at 7:54 PM

Just got it to work. Just keep ejecting and plugging back in. I did it about 4 times. I also toggled between iPhone and the Store.

Good Luck!

Comment 374 by Jeff posted on 7/11/2008 at 7:55 PM

So I wonder how long it will take to restore 15GB of data...probably another hour or so.

You can't even leave your computer during the "accessing iTunes Store" phase because I was getting errors every few minutes forcing me to unplug and replug the phone.

Comment 375 by Kiwi posted on 7/11/2008 at 7:56 PM

Still restoring.. but I have a blue bar slowly moving. iphone info finally came up on itunes and iphone reads "Sync in Progress instead of the emergency call slider.....Fingers crossed.

Comment 376 by John May posted on 7/11/2008 at 7:56 PM

Mine finally updated!!!

Comment 377 by Apple Support posted on 7/11/2008 at 7:57 PM

Apple just released a new fix patch on their website for iPhone. The patch fix a problem on the upgrade process from iPhone version 1.X. to 2.0 There is only one requirement, and that is that you need to have iPhone 2.0 or higher installed and also ITUNES VERSION 7.7 HAHAHAHAH ITUNES VERSION 7.7.

Have a good Day

Comment 378 by HERVE DUFRAUX posted on 7/11/2008 at 7:57 PM

what is bothering me on this is that apple made a one fit all solution: the new 3g needs to go online to sign up but for the iphone edge, why do we also need to register with the apple store again?

they could have bypassed that online registration and everybody would have been on their merry way. The apple engineers sgould be sent to beijing and run a marathon under the ultra polluted air or I guess they already have a smug a thick smug in their brain...

Comment 379 by Drew posted on 7/11/2008 at 7:58 PM

I was just sitting her thinking... I know alot of ya'll still haven't gotten your phones unbricked. I guess I'm blessed that mine finally got reactivated but I find my self ticked off because it has to reload all of my music and such... Its taking forever and all I want to do is just go back to bed. But I can't do that because my phone is my alarm clock. But I guess it could be worse... I could still be sitting here with a bricked phone.

Comment 380 by lage-t-willy posted on 7/11/2008 at 7:59 PM

kjn you must be a very grouchy individual. Let me ask you...can you control this situation? Can you, kjn, fly out to CA or where ever the hell Apple's servers are located and fix the issue? Probably not. Therefore all you can do is wait like everyone else and stop griping about it. You are not benefiting anyone with your posts and personal attacks to someone who was trying to be positive.

Comment 381 by cgramatges posted on 7/11/2008 at 7:59 PM

UP DOWN UP DOWN LEFT RIGHT LEFT RIGHT B A Select Start...

...oh, wait. That is the code to getting 50 lives in Contra...for the original Nintendo.

...no secret order of "clicking" here.

Comment 382 by holly posted on 7/11/2008 at 8:00 PM

here's a question... once you get a slot and the progress bar "accessing iTunes store"... if it is taking like 5 hours and not just immediately working... is that a sign it will probably time out? in other words, for the people now reporting success, how long did you sit on the "accessing itunes store" screen?

(i will never get an answer to this because once the people are successful i am sure they are quickly exiting this board which reminds them only of their last 3 hours of misery)

Comment 383 by MDS posted on 7/11/2008 at 8:00 PM

I got your back t-willy.

Comment 384 by The Other Brian posted on 7/11/2008 at 8:01 PM

Put your right foot in, take your right foot out...

Comment 385 by Dominic Cooper posted on 7/11/2008 at 8:02 PM

I'm having the exact same problem, perhaps we should return them to Apple and get free replacements.

Comment 386 by geoff posted on 7/11/2008 at 8:02 PM

Phew! Finally connected and now waiting for everything to sync.... which, is going to take awhile.

Comment 387 by Mario posted on 7/11/2008 at 8:03 PM

this is bs. 2.0 is installed on my phone now. i got aim on it, that doesnt even do anything. a white window pops up for a second then im back at home screen. and i cant sync my music and its backed up. its saying "the iPhone, "iPhone" cannot be synched. the file cannot be found"

Comment 388 by RJ posted on 7/11/2008 at 8:03 PM

thank you for killing my phone 2.0

Comment 389 by Mike Kurrle posted on 7/11/2008 at 8:03 PM

Put your iphone in and you shake it all about... You get really frustrated and throw it out the window, that's what it's all about

Comment 390 by kjn posted on 7/11/2008 at 8:03 PM

shut up.

Comment 391 by Chris posted on 7/11/2008 at 8:04 PM

Hopefully we look like we are all getting on track!

Comment 392 by Drew posted on 7/11/2008 at 8:04 PM

I just kept clicking the iphone in the side bar and letting it try to connect in the background. It would usually beep or something after like 30 seconds and let me know which error it was getting. Then the last time i heard it beep i went to click the iphone again and realized that it was working.

Comment 393 by Calvin posted on 7/11/2008 at 8:04 PM

I'm Getting the "We could not complete your iTunes Store request. The network connection timed out." HELP ME

Comment 394 by Kiwi posted on 7/11/2008 at 8:04 PM

When it worked, the "accessing itunes store" screen was only up for about 30 seconds. itunes is still restoring music music and videos

Comment 395 by holly posted on 7/11/2008 at 8:05 PM

HALLELUJAH IT FINALLY WORKED! I sat on the "accessing itunes store" screen for about 20 minutes.

Now my phone reports Sync in Porgress and I have a box on the iPhone screen that says "Waiting for activation This may take some time." Time? I've got nothing but time!

WOO HOO!

Comment 396 by James Blake posted on 7/11/2008 at 8:05 PM

If you've got a connection not timing out with the -4, don't close it. -9838 is that the server cannot accept any connections as there are no sockets free.

-4 is a timeout between the iTMS and iTunes, a connection reset from Apple's enf.

There doesn't seem to be a pattern to when the -4s are appearing yet (it could be some internal process that is a bottleneck within the activation system). If you've got a progress bar and no -4, you may be OK.

Comment 397 by Wade posted on 7/11/2008 at 8:07 PM

has anyone had a -4 error and then success?

Comment 398 by Jon posted on 7/11/2008 at 8:07 PM

Do you have to have service to activate??

Comment 399 by r12 posted on 7/11/2008 at 8:07 PM

I think kjn is right. This is pure stupidity on apples part and we are paying for it.

Comment 400 by Lou Moriconi posted on 7/11/2008 at 8:08 PM

PATIENCE!

Just spent 1 1/2 hrs clicking between Error Message (OK) Music and iphone iconw. Sure that server traffic overwhelming.

Relax and get a coffee/tea.

Comment 401 by HERVE DUFRAUX posted on 7/11/2008 at 8:08 PM

in conjunction with att pricing, this iphone is so expensive that i expect a better service than today. This is just amateurism. The server may be done but how come they don't have back up servers? They launch a worldwide upgrade and can only support half the population of the vatican!

Comment 402 by holly posted on 7/11/2008 at 8:08 PM

wade, i was seeing -4 errors at some point. yes now i have had success.

Comment 403 by The Other Brian posted on 7/11/2008 at 8:08 PM

I've experienced 5 cycles (of varying lengths) of the scrolling "accessing the iTunes store" bar, ending in a "-4" error...over the last 45 minutes or so. Just now it stopped scrolling and I have "sync in progress" on the phone. Hope this helps!

Comment 404 by Matthew Schimenti posted on 7/11/2008 at 8:09 PM

I had the same problem and the att store told me to either take it to a apple store or call them and we all know that would be pointless. so i just kept clicking on and off of the iphone diskimage on the sidebar and about 15 mins in I got it.

Now everything is working great

Comment 405 by grampas underwear posted on 7/11/2008 at 8:09 PM

kjn is right. we should be mad. I would be mad if my plane was delayed.

Comment 406 by lage-t-willy posted on 7/11/2008 at 8:09 PM

I'm syncing at this point. 1hr 10 min total. It'll happen...it's lunchtime on the east coast so go and grab a bite to eat. God bless.

Comment 407 by brendan l posted on 7/11/2008 at 8:09 PM

ready for the worst, most depressing story?
today i was in line at 2 am for my new phone.
and then AT&T effed up the orders at the apple store and so they couldnt activate phones for a lot of people. and now, installing 2.0 on my old iphone
is totally stalling and i'm stuck on emergency calls mode.

/suicides.

Comment 408 by smiley posted on 7/11/2008 at 8:09 PM

still no go.....

the error message doesn't come up immediately anymore... it takes about 5 minutes.. and then it says the same thing... -4

yep

i will definitely post when the success happens... hopefully itll be before lunch...

Comment 409 by Don posted on 7/11/2008 at 8:09 PM

See I'm not the only one.. Still stuck on hold with apple

Comment 410 by DiddyHo posted on 7/11/2008 at 8:09 PM

Wow...they are still down. That must be some bug!

Comment 411 by kjn posted on 7/11/2008 at 8:10 PM

curse you

just kidding.

Comment 412 by michael black posted on 7/11/2008 at 8:10 PM

Holly, once i recieved the accessing iTunes store message i left it alone until it reactivated my phone. Before the successful attempt...i just kept trying..the only difference between my final attempt and previous attempts is: on my final attempt i completely ejected my iPhone, Quit itunes and plugged my iphone into a different port, then reopened iTunes.

Comment 413 by Lucien Palmer posted on 7/11/2008 at 8:10 PM

I think it worked!

It took about 10 tries of ejecting, restarting itunes, plugging the iphone back in...

The software appeared to install... settings restored... in the process of music and videos restoring...

Comment 414 by smiley posted on 7/11/2008 at 8:11 PM

ITS SYNCING NOW!!!

so... now i'm waiting on that... this is fun!!

patience is the key

Comment 415 by nunya posted on 7/11/2008 at 8:11 PM

my error (-9838) messages have gone away and now i keep getting the "accessing itunes store" and then error (-4) so i am just going to keep trying till i get the connection and it doesn't time out.

Comment 416 by HERVE DUFRAUX posted on 7/11/2008 at 8:11 PM

Grampas, you make me laugh because I am a flight attendant and now if the crew desk calls me to get on your plane, I i can't pick up the phone, my iphone is a brick...

if the plane does not take off it is because bricks dont fly...

Comment 417 by holly posted on 7/11/2008 at 8:11 PM

I too agree with kjn. this is really a ridiculous situation and apple should be ashamed.

Comment 418 by Mario posted on 7/11/2008 at 8:11 PM

alright, got it squared away. finally got to the iphone setup screen and used the backup option and now everythings fine. good luck to everyone and hope you enjoy your new iphones and/or the new software

Comment 419 by lage-t-willy posted on 7/11/2008 at 8:12 PM

I never said anyone could not get mad. Be mad all you want. Heck...take legal action against Steve Jobs if you desire. But at some point you need to stop being angry.

Comment 420 by Aaron posted on 7/11/2008 at 8:13 PM

I'm really glad I found this thread, I was worried something really bad happened to my phone. At first I was getting the error message involving SSL and the other acronym, I forget. I disabled my firewall and stopped getting that error, and just started receiving the timeout message. I guess I'll just keep trying and hopefully get a slot...

Comment 421 by JoelA posted on 7/11/2008 at 8:13 PM

still stuck at 11:13 Central time

Comment 422 by James Blake posted on 7/11/2008 at 8:14 PM

Yeah, the -9838 (can't make connection error) seems to have gone away. The -4 seems to be a timeout from Apple's end as it is resetting the connection.

There are an abnormally high amount of checksum errors meaning packets are being corrupted somewhere, I think Apple's infrastructure is creaking under the load.

Packet dumps of all this at jimmyblake.com for those interested.

Comment 423 by Zanzibar posted on 7/11/2008 at 8:14 PM

You know what the worst is?

Some people can't even eat dinner EVER. It's a friggin fancy phone, go read an article while you wait.

http://today.reuters.co.uk/...

Comment 424 by Austin posted on 7/11/2008 at 8:15 PM

like finding a parking space up close.... at the mall... at christmas.... on christmas eve....

Comment 425 by -d posted on 7/11/2008 at 8:15 PM

brenden 11:09am,

Wow! That is truly a frustrating story.

I was on hold with Apple tech support for an hour this morning before giving up. My phone is now useless.

I think I'll go to the bathroom while I wait and take a hearty # 2.0

Comment 426 by kjn posted on 7/11/2008 at 8:15 PM

thank you for that bit of wisdom, lage-t-willy

Comment 427 by Richard posted on 7/11/2008 at 8:16 PM

Woohoo! Like most people on here, I just kept unplugging and plugging my phone over and over again and it eventually worked. I went from error 4 to error 9838 and back again and then it just worked. Been working on it for about and hour or more, now. Good luck to the rest of you!

Comment 428 by Mike posted on 7/11/2008 at 8:16 PM

restore mode won't work!!! still no network connection. keep switching from iphone to music in sidebar, should work after a while

Comment 429 by Santa posted on 7/11/2008 at 8:17 PM

WE WISH YOU A MERRY CHRISTMAS.....WE WISH YOU A MERRY CHRISTMAS....I think santa decided to show up early for me this year. I've just got my iPhone updated.

Wish you guys the same luck!!

Comment 430 by kjn posted on 7/11/2008 at 8:18 PM

I am quiting. I am going to the apple store.

Comment 431 by Chris posted on 7/11/2008 at 8:18 PM

Ditto and I have been on hold with tech for about 30 minutes as well. Only I did not restore, itunes decided to do that by itself. Now i know what "emergancy calls only" looks like in Japanese. Great!

Comment 432 by Aaron posted on 7/11/2008 at 8:19 PM

@Austin

That's a very good example. :)

I have to leave my house soon, and I won't have a phone. It's slightly frustrating.

Comment 433 by Caroline posted on 7/11/2008 at 8:19 PM

I continue to get -4 error, over and over. Someone wrote that there's a patch on the Apple website if you have iTunes 7.7 - is that true or a joke?

Comment 434 by DiddyHo posted on 7/11/2008 at 8:19 PM

Time to play some Battlefield 2142 while I wait for Apple to pull their heads out and fix the issue. Everyone thinks Microsoft is so bad...looks like we have a competitor.

Comment 435 by HERVE DUFRAUX posted on 7/11/2008 at 8:19 PM

zanzibar, who do you think you are? my turn to tell you to go read a book. I need that phone to work! If dont answer the phone while on call, I can loose my job. So yes there are starving people etc but also they are working people that need a phone to work. Welcome to 2008!

Comment 436 by ep posted on 7/11/2008 at 8:20 PM

patience is a virtue (that i don't totally have), but mine just got through...server overload...

Comment 437 by dave posted on 7/11/2008 at 8:20 PM

going on 2 hours of nothing but the same old error messages. any word on when this will be resolved? patience is one thing but some of us have sh*t to do...

Comment 438 by Carl posted on 7/11/2008 at 8:20 PM

I never realized how important my phone was until I could not use it. My phone is my life-line, as well as my best friend. I use it to read news while i sit on the toilet, and to watch girls dance on youtube first thing in the morning while i need some pleasure. It is there when I need it, and not having it was like having a family member in a coma.

Luckily I am back up and running - from 9:05 AM finished 12:18PM - There is hope out there!- And the joy of seeing the Sync in Progress screen is like a joy you will have never experienced before. Your best friend opening his eyes from his coma, your family member taking a breath when you thought they drowned - THANK GOD MY IPHONE WORKS AGAIN - I love you all and thank you for keeping me updated on your progress throughout this tumultuous morning!

Comment 439 by dreamland_01 posted on 7/11/2008 at 8:20 PM

Tried updating my first gen iPhone. Got all the way to reboot and the phone seems to be in a loop. The Apple logo shows up for a while then the screen flashes and the logo comes back up. Did this for nearly an hour. I disconnected the phone, restarted my iMac and did a restore. The restore went through but I'm still at the exact same start up loop thingy.

Hopefully it's the network/apple's servers are slammed thing. Gonna leave in the cradle for a while and cross my fingers.

(kicking myself for not waiting a few days to update)

Comment 440 by MDS posted on 7/11/2008 at 8:21 PM

Herve-
If you are so important, don't upgrade your phone when you are on call.

Comment 441 by Mikey posted on 7/11/2008 at 8:22 PM

OK.............................. HERE WE GO.................. First i restored my phone.... to get rid of that initial jailbreak..... it restored to 1.1.4 and kept saying my software was up to date........................................ kept clicking check for updates.......... and BOOM!!!! itunes is now downloading the 2.0 software!! ........any minute now!!!!!!

Best of luck to all..... i mean i will say this...... its still really early guys..... in california its only 9:21 AM right now...... and im sure MILLIONS are all trying to update all at once...... looks like it to me that Apple is definitely on top of this...... have patients everyone!!!!!

Best
Mike

Comment 442 by Michael posted on 7/11/2008 at 8:22 PM

My 3G Phone is working, I can make calls, access the internet via 3G etc, but when I connect to iTunes it just displays 'accessing itunes store', and then displays -4 error. Won't let me sync contacts or music.

O2 help desk say that they have to activate the phone first and afterward iTunes has to activate it for syncing. This seems a little stupid to me.

Anyway, I'm gonna play super monkey ball, and leave it alone for a few hours. No point in me clogging up the system. Hope you guys don't have to wait too long (and that the traffic eases up by the time i try again in a few hours)

Comment 443 by Mike Kurrle posted on 7/11/2008 at 8:22 PM

well said MDS

Comment 444 by MDS posted on 7/11/2008 at 8:22 PM

Mikey-
Let me know if jailbreak works on 2.0 will ya?

Comment 445 by HERVE DUFRAUX posted on 7/11/2008 at 8:23 PM

that s the thing mds, I am just a worker and I trusted until this day apple too much!

Comment 446 by Matt posted on 7/11/2008 at 8:23 PM

haha, you poor soul, the problem isnt getting the update, its connecting to itunes after you have the download in order t finish

Comment 447 by MDS posted on 7/11/2008 at 8:23 PM

Why thank you Dr. Kurrle.

Comment 448 by James Blake posted on 7/11/2008 at 8:23 PM

-4 error is a timeout from Apple's. About 30% of the data coming to and from Apple (at least on my network) is corrupted. Looks like their networks are overloaded.

Comment 449 by caroline posted on 7/11/2008 at 8:24 PM

Mine is also now working. I kept unplugging and restarting, unplugging and restarting. Good thing I'm sitting through a boring lecture with time to do this! Good luck!

Comment 450 by DiddyHo posted on 7/11/2008 at 8:24 PM

I think I just realized why it has to do this...well I talked to a MobileMe person today because my computer said that it couldn't register my phone on the syncing network..or something like that. It must be that they have to do this so that it registers it on their network and can be used with MobileMe. I am not sure, but I think I am on to something here. If this isn't true, those who created this activation process for those who have iPhone gen 1 are a bunch of serious retards.

Comment 451 by GA posted on 7/11/2008 at 8:25 PM

OK, after 2 hrs my phone now says its activated.... but i keep getting the -4 time out and it wont let me sync...

i think its weird it activated for me but now wont let me sync my data back, until it does something else over the network? which i still keep getting the -4 now

Comment 452 by Drew 2.0 posted on 7/11/2008 at 8:25 PM

So I posted earlier (9:30ish ET) to say that the firmware was stuck on the error message. It's finally started restoring at 12:30ET... 3 hours of watching it, clicking on and off the iPhone icon to get it to reconnect to the iTunes server.

But now it IS restoring the phone... though it's taking a long time.

The need for patience is true -- though Apple should have thought of this. The only good news is that with the shortage on 3G phones at the stores, 3G registrations will pretty much stop, so the rest of the day will be Edge phones upgrading to the new firmware.

Comment 453 by HERVE DUFRAUX posted on 7/11/2008 at 8:26 PM

yest it was candid on my part to believe that apple is always smooth. but also we are bombarded by apple marketing to tell us, that mac are not pcs, the fat pc guy is always and the young mac guy is just cool. Well today the young mac guy is not that cool...

Comment 454 by tony g posted on 7/11/2008 at 8:27 PM

bend me over...i am missing important calls

Comment 455 by aaron posted on 7/11/2008 at 8:27 PM

I've been doing the sidebar up and down thing for like 2 hours. No luck. Problem is, I'm on vacation in the woods, and just came to town to update. Didn't bring the charger for my MacBook...b/c update will only take 1/2 hr....right?!?! Friendly man let me use his charger for an hour or so, so now I have 1.5 hrs. of battery life left. My only entertainment has been hitting refresh on this page. Sooooo wish I had waited. Thank goodness I'm on vacation and have time to do this!

Comment 456 by Devin Crawford posted on 7/11/2008 at 8:28 PM

Same thing happened to me this morning! was really annoying. I connected the iphone back up to the itunes and it finally backed everything up. But still it will not connect to itunes store. so all the apps I bought yesterday are not on my iphone yet. Really annoying bug! I was not expecting these problems with Apple. So I don't know what to do now?

Comment 457 by Matt posted on 7/11/2008 at 8:28 PM

Sat on hold for 45 minutes and then they hung up on me. Called back, got through and they hung up on me again. Is anyone else getting an error that says, "We could not complete your iTunes Store request. The network connection was reset. Make sure your network connection is active and try again."

I'm at work. My connection is fine. This sucks.

Comment 458 by MDS posted on 7/11/2008 at 8:28 PM

WITH A LITTLE LUCK, WE CAN HELP IT OUT,
WE CAN MAKE THIS WHOLE DAMN THING WORK OUT.
WITH A LITTLE LOVE, WE CAN LAY IT DOWN,
CAN'T YOU FEEL THE TOWN EXPLODING?

THERE IS NO END TO WHAT WE CAN DO TOGETHER, (together)
THERE IS NO END. (there is no end, there is no end)
THE WILLOW TURNS HIS BACK ON INCLEMENT WEATHER,
AND IF HE CAN DO IT,
WE CAN DO IT, JUST ME AND YOU.

AND A LITTLE LUCK, WE CAN CLEAR IT UP,
WE CAN BRING IT IN FOR A LANDING.
WITH A LITTLE LUCK, WE CAN TURN IT ON,
THERE CAN BE NO MISUNDERSTANDING.

THERE IS NO END TO WHAT WE CAN DO TOGETHER, (together)
THERE IS NO END. (there is no end, there is no end)
THE WILLOW TURNS HIS BACK ON INCLEMENT WEATHER,
WE CAN DO IT, JUST ME AND YOU.

WITH A LITTLE PUSH, WE COULD SET IT OFF,
WE CAN SEND IT ROCKETING SKYWARDS.
WITH A LITTLE LOVE, WE COULD SHAKE IT UP,
DON'T YOU FEEL THE COMET EXPLODING?

WITH A LITTLE LUCK, WITH A LITTLE LUCK,
WITH A LITTLE LUCK, A LITTLE LUCK, A LITTLE LUCK...

WITH A LITTLE LUCK, WE CAN HELP IT OUT,
WE CAN MAKE THIS WHOLE DAMN THING WORK OUT.
WITH A LITTLE LOVE, WE CAN LAY IT DOWN,
CAN'T YOU FEEL THE TOWN EXPLODING?

WITH A LITTLE LOVE, BABY, WE CAN SET IT OFF,
SEND IT ROCKETING SKYWARDS.
WITH A LITTLE LUCK, WE COULD SHAKE IT UP, OH YEAH, YEAH.

WITH A LITTLE LUCK, WE CAN HELP IT OUT,
WE CAN MAKE THIS WHOLE DAMN THING WORK OUT.
WITH A LITTLE LOVE, WE CAN LAY IT DOWN,
CAN'T YOU FEEL THE TOWN EXPLODING?

WITH A LITTLE PUSH, WE CAN SEND IT OFF,
WE CAN SEND IT ROCKETING SKYWARDS.
WITH A LITTLE LOVE, WE COULD SHAKE IT UP,
DON'T YOU FEEL THE COMET EXPLODING?

WOW, WOW, WOW,
OOH, OOH.

Comment 459 by jmb posted on 7/11/2008 at 8:28 PM

After the 2.0 update, when I unplug and then replug my iPhone I get a "this accessory is not made to work with the iPhone." And it wants me to put it in "airplane mode." What's up with that?

Comment 460 by footmdrph posted on 7/11/2008 at 8:28 PM

Hoooooray....it finally updated to version 2.0

As upset as I was, I am now happy. Keep trying, it eventually works

Comment 461 by John Gardner posted on 7/11/2008 at 8:29 PM

I did successfully update my iphone to 2.o this morning about 6:30 eastern time US.. I went to update my wife's iphone and thet was about 8:10 eastern time US and have been stuck in the loop ever since...typical Apple...in the meantime the wife's iphone is a pretty paperweight...I know it will happen eventually...but still...

Comment 462 by Mikey posted on 7/11/2008 at 8:29 PM

MDS..... well i wasnt going to jailbreak it after the 2.0 update...... i have AT&T - only reason i jailbreak'd the phone initially was to get additional apps..... but with 2.0 im assuming i wont need to.....

however.... i do remember seeing an article on DIGG yesterday boasting that they had successfully jailBrOke 2.0

good luck!

as for my 2.0 update...... so far so good.... software downloaded... its installing as we speak...... any minute now!!!

Comment 463 by nightymight posted on 7/11/2008 at 8:29 PM

2 hours still backing up my iphone.. its moving very slow.
good thing i'm off today and can keep track and able to use my home phone.
it sucks though

Comment 464 by Joshua Curtiss posted on 7/11/2008 at 8:29 PM

Wow.

Comment 465 by Rock posted on 7/11/2008 at 8:29 PM

footmdrph did you do anything different.

Share with us.

Comment 466 by rYAN posted on 7/11/2008 at 8:30 PM

This is why I own a Treo ;)

Comment 467 by rustedshut posted on 7/11/2008 at 8:30 PM

Working! This Shazam app is outstanding and incredible!

Comment 468 by waiting... posted on 7/11/2008 at 8:30 PM

So this was two hours ago: http://arstechnica.com/news...

**Anyone who purchased the 3G today and take it home to activate have any success yet? Please share if you have!**

Thanks.

Comment 469 by MDS posted on 7/11/2008 at 8:30 PM

Luckily I had little problem with my upgrade, but this board is too damn funny to give up on now.

Comment 470 by Mike posted on 7/11/2008 at 8:30 PM

I'm confused, my phone is activated but I can't sync, because i still get the -4 error... wtf

Comment 471 by James Blake posted on 7/11/2008 at 8:30 PM

@DiddyHo

When you connect your iPhone iTunes opens a connection to Apple's activation server cluster at albert.apple.com via SSL. Earlier these servers were overloaded and not accepting connections resulting in error -9838.

Now they are just timing out most of the time resulting in a error -4.

albert.apple.com is only used for activation, not for MobileMe or other iTunes services including DRM as far as I can see.

Comment 472 by Joshua Curtiss posted on 7/11/2008 at 8:30 PM

Well Ray, if you ever wanted some real world load testing for your Blog app, this is a great way to do it. Make an iPhone post on the iPhone 3G launch day. ;-D

Comment 473 by Mark Burton posted on 7/11/2008 at 8:31 PM

Yep, me too. Stuck in "Emergency Mode. Thanks for posting this blog entry - finding out others are in the same boat is the only thing saving my sanity.

Comment 474 by HERVE DUFRAUX posted on 7/11/2008 at 8:31 PM

son! finish your iphone upgrade, people are starving in this e-world!

Comment 475 by kerry triplett posted on 7/11/2008 at 8:32 PM

does any one else get the message we could not complete your itunes store request the network connection was reset

Comment 476 by matt posted on 7/11/2008 at 8:32 PM

Just had some robot tell me that, "in order to help me, I'll need to speak with a representative. And there are no representatives at this time."

I don't blame them. I'd be hiding somewhere, too.

Comment 477 by James Blake posted on 7/11/2008 at 8:32 PM

@Mike

A -4 error is a timeout, so maybe iTunes is trying to establish a connection to another service (MobileMe?) to handle the syncing.

If I every get my bloody iPhone working I'll dump the network logs and have a look.

Comment 478 by Scott posted on 7/11/2008 at 8:33 PM

Same problem here! If any of you guys resolve find a way to resolve this issue through Apple tech support could you please report the resolution. This is bush league APPLE!

Comment 479 by Jesse posted on 7/11/2008 at 8:33 PM

Well looks like I'm stuck too. I had a successful 2.0 upgrade this morning around 7am (CST). Then I tried to jailbreak it. Well apparently iTunes has to be open for the jailbreak to work, and I inadvertently closed itunes during the jailbreak. So then I had to restore it in iTunes. Now I'm getting the same error as the other 6 million people in the world.

Awesome!!! (sarcasm)

Comment 480 by Zanzibar posted on 7/11/2008 at 8:34 PM

I'm still trying, too, and getting the -4.

"Fate's net is vast and its mesh is coarse,
Yet none escape it."

-Tao Te Ching

Comment 481 by Raymond Camden posted on 7/11/2008 at 8:34 PM

@JoshuaCurtis: Heh, yeah I know. I'm going to do another blog entry later today on what went on server side. I figure most folks here in the thread could give two hoots about ColdFusion. ;)

@All: To all who are doing their best to stay polite and respectful - thank you. I appreciate it.

Comment 482 by Wade posted on 7/11/2008 at 8:34 PM

too things - one, i held in power button and home button and it's restoring me to 1.1.4 - HILARIOUS - two: the image for me to enter this time are my initials - what's the chance

Comment 483 by Kenny G posted on 7/11/2008 at 8:35 PM

I got it to work!! Just use the last bit of patience before smacking it to the wall and it worked!

Comment 484 by aaron posted on 7/11/2008 at 8:36 PM

No success stories for 8 min. did the servers finally give up the ghost?

Comment 485 by Rock posted on 7/11/2008 at 8:36 PM

Kenny how long did you have to wait?

Comment 486 by Wade posted on 7/11/2008 at 8:36 PM

Interesting thought piqued by a prior post - anyone with .mac account able to upgrade yet - wondering if it's a mobileme issue as opposed to iTunes store only

Comment 487 by david posted on 7/11/2008 at 8:36 PM

updating 1st gen. 8 gig iPhone to 2.0 today (July 11th) gave me a 'We could not complete your iTunes Store request. An unknown error occured (-4). There was an error in the iTunes Store. Please try again later.'

anyone experience that? Any ideas on what a (-4) error means.

i gather that the issue is probably an itunes issue and not an iphone issue. seeing that you need itunes to finish the installation and itunes is probably slammed, i think i will have this unusable brick sitting in it's dock for awhile. damn this sucks...

please advise.

Comment 488 by Jeremy posted on 7/11/2008 at 8:37 PM

Okay guys... I had the same problem all morning.... I kept clicking... to get the "Accessing iTunes Store" scroll bar.... After get the error msg after about 10 attempts.... it finally worked. My phone is now restored! Thank you Jesus....

Good Luck to everyone... Definitely not a good day for Apple.

Comment 489 by KRM posted on 7/11/2008 at 8:37 PM

my phone just keeps showing the link to itunes screen, and when i do, itunes after about 10 seconds tells me i have timed out. help?

Comment 490 by HERVE DUFRAUX posted on 7/11/2008 at 8:37 PM

Let go over a cliff, die completely, and then come back to life
- after that you cannot be deceived

Zen Proverb

Let go over the apple store, kill completely, and then come back to your mac
- after that you cannot be deceived

Apple Proverb

Comment 491 by CSD posted on 7/11/2008 at 8:38 PM

Everything that's been written is true. Just got mine working after 3.5 hours. Just stick with it people. You'll get there. Peace out.

Comment 492 by Kevin posted on 7/11/2008 at 8:38 PM

I kept getting the -4 error message, I rebooted my macbook and plugged in my iphone all seems right now! Not sure if the reboot actually corrected the issue, but it worked for me.

Comment 493 by Wade posted on 7/11/2008 at 8:38 PM

David - please read above - lot's of ideas and info here for you

Comment 494 by Paul posted on 7/11/2008 at 8:38 PM

I finally made it. Everything works. Except for no interface page when I try to re-sync. I won't worry about that for now.

Keep tryin' guys!

Comment 495 by Todd Rafferty posted on 7/11/2008 at 8:39 PM

CF?! What's that? This is an APPLE blog, isn't it?

Comment 496 by Scott posted on 7/11/2008 at 8:39 PM

The servers are clogged up. Apple should have been prepared for this!

Comment 497 by aaron posted on 7/11/2008 at 8:39 PM

Jeremy said: "After get the error msg after about 10 attempts.... it finally worked." I've tried more than 100 times. There should be a que (line) or something ;-)

Comment 498 by Graham Gaylor posted on 7/11/2008 at 8:40 PM

same problem here.... (-4) error every 5 minutes or so, i just clock ok and it pops up again. Any fixes yet? or just patience?

Comment 499 by baron posted on 7/11/2008 at 8:40 PM

Wow, this is bad. My fault for even updating when I really need my phone for work right now. I should have known that when it took 3 days to activate my iphone a year ago that I shouldn't have even touched this 2.0...
Best of luck everyone!

Comment 500 by StPatty33 posted on 7/11/2008 at 8:40 PM

Freakin' Lame.

I've been trying to upgrade for 3 hours now, and have had a myriad of errors.

Server overload? You think, Apple? DUH! Why didn't they release the software for previous iPhone versions a couple days ago, then you don't have new and old users overloading the system at the same time.

I demand restitution!

Comment 501 by John Jacobson posted on 7/11/2008 at 8:40 PM

Same error here. No cell phone, nice...... Thanks Apple!!

Comment 502 by frustrated posted on 7/11/2008 at 8:41 PM

Just be patient and keep trying, it will work eventually. I retried over 45 minutes and finally the iphone restarted with everything update.

Comment 503 by Iain posted on 7/11/2008 at 8:41 PM

the 9838 problem I solved by rechecking my system updates. It is something to do with not having the right quicktime thing installed. Getting itunes hang on synching the damn thing though.

Comment 504 by Paul posted on 7/11/2008 at 8:41 PM

only tried to buy one app from the app store: the football plays thing. Message came back and said, "App no longer available" !!!!!! On day #1????

Comment 505 by Norberto posted on 7/11/2008 at 8:42 PM

ONLY ONE ADVISE.. BE PATIENT.. NOTHING WE CAN DO. IT HAPPENED WITH THE FIRST ROUND OF THE IPHONE.. AT THAT TIME WAS MORE ATT THAN APPLE.. LOOKS STUPID THAT APPLE DID NOT LET THE OLD USER GET UPDATED IN ADVANCE TO AVOID THIS JAM...

Comment 506 by James Blake posted on 7/11/2008 at 8:42 PM

-4 is a timeout error. Most people are getting it when Apple's activation server is resetting the connection.

If you go to my blog from the link in name name below, I've got a full dump of what it looks like.

If someone has got this to work by rebooting, closing iTunes or other such thing they have just been lucky. Just keep retrying.

Comment 507 by Dean posted on 7/11/2008 at 8:43 PM

I've been trying to upgrade for an hour. I've only gotten one message and that's that the network connection timed out. I guess this is just the waiting game.

Comment 508 by Chris Mckernan posted on 7/11/2008 at 8:44 PM

I've been trying since 8 this morning, Still no luck! I thinks its a Microsoft sabotage.

Comment 509 by NELSON posted on 7/11/2008 at 8:44 PM

<a href="http://op-for.com/simpsons_...">

your phones are broken!

Comment 510 by kerry triplett posted on 7/11/2008 at 8:44 PM

ahhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh. has anyone contacted apple?? im dieing!!

Comment 511 by TJ Downes posted on 7/11/2008 at 8:45 PM

I have a Motorola Q here running a Microsoft OS.... working just fine today!

Comment 512 by RichieRich posted on 7/11/2008 at 8:45 PM

I'm sorry APPLE... you stand up on stage in your cocky black turtle neck being all cool and this happens! . . I'm so stupid to think this would work today ... NOW.. I don't have a phone.

BUT... when I do have a phone EVERYONE should call ATT and DEMAND credit for their lack of service. TOUGH.. they got in bed with APPLE and they can just bill them for this stupid error. I hope their stock gets slammed today too.. I'm p oed big time right now at myself for biting into the poison apple . . . . . suffer you little children!

Comment 513 by ticcoh posted on 7/11/2008 at 8:45 PM

ive been trying for 3 hours + at this point, im going to scream!

Comment 514 by Mike posted on 7/11/2008 at 8:45 PM

tried itunes service and support online... got a message stating "we'll be back soon" in lieu of service or support. HA!

Comment 515 by Nelson posted on 7/11/2008 at 8:46 PM

sorry, this is what I meant to say:

http://op-for.com/simpsons_...

Comment 516 by Dan Skaggs posted on 7/11/2008 at 8:46 PM

Seeing all these comments I'm really glad I downloaded the update and installed it manually yesterday afternoon. Total upgrade time for my phone was less than 10 minutes. Hang in there folks, the new software is worth a little pain trust me.

Comment 517 by Big Brother posted on 7/11/2008 at 8:46 PM

Apple is monitoring this blog and the more you moan and groan, the longer it takes.

Comment 518 by Andrew posted on 7/11/2008 at 8:46 PM

So I have attempted to restore my Iphone. No luck!!!! Its restoring in brick mode. Bad jooo joooo I tell you!

Comment 519 by Melissa posted on 7/11/2008 at 8:46 PM

Having same issue- called Apple. They said the server is done. Leave your phone connected and when it comes up in a couple of hours (hopefully- her words) it would connect and complete automatically. unitl then we are all without phones!

Comment 520 by BigMak posted on 7/11/2008 at 8:48 PM

I contacted Apple. After waiting more then an hour on the phone I explained to the tech that I updated my phone this morning and now I can't re-activate it. He basically said that there is nothing he can do, the activation servers are down and there is no ETA on when they will be available again.

At this point I got a little angry and asked him what's the point of Apple not only releasing a new iPhone but also a new update to all original iPhones if thier servers couldn't handle it.

All he said is sorry I can't help you and hung up.

GREAT SUPPORT!!! :(

Comment 521 by Matt posted on 7/11/2008 at 8:48 PM

I tried 50 times in an hour and still no luck getting the update.

Comment 522 by flamejob posted on 7/11/2008 at 8:48 PM

good work Jimmy....

One question, would it help being on a faster machine like a MacPro connected to a wired network rather than an old Powerbook on WiFi? ... or is network speed at that level not a problem?

Comment 523 by Aaron posted on 7/11/2008 at 8:48 PM

I was going to check to see if Apple's stocks were hurting at all from this, but I quickly realized... I don't have my phone.

Comment 524 by Nemo posted on 7/11/2008 at 8:48 PM

Just like the Pixar movie, "just keep trying, just keep trying, just keep trying"

It took 20 or so attempts and a reset of the iPhone, but finally, success.....

Comment 525 by Ivan posted on 7/11/2008 at 8:49 PM

Welcome to the Jungle!!!!! 2hr and counting.......This f___ng sucks!!! Can we sue apple for this? lol

Comment 526 by aaron posted on 7/11/2008 at 8:50 PM

10 more minutes and I quit! Hear that Apple? but don't worry, i'll be back tomorrow.

Comment 527 by arjan1071 posted on 7/11/2008 at 8:50 PM

I shorted AAPL stock... at least I'll be compensated for the pain.

Comment 528 by Joel Dobson Jr posted on 7/11/2008 at 8:50 PM

if you keep getting a 4, eject Iphone, unplug it, then plug it back in - eventually it will take. I've been down since 9:30 EST, and finally got through - and got the phone back.
Everything restored - I think I'll wait a week or two before trying to access ITunes store for ANYTHING.
good luck

Comment 529 by gary posted on 7/11/2008 at 8:50 PM

I keep getting a network connection timed out error...I have not once gotten a -9838 error.

It starts by trying to access the itunes store but then gives me the time out error

sucks because I have to wait every time to see if it will be timed out...and so far for the past hour or so it has timed out everytime

Comment 530 by MAD AS HELL posted on 7/11/2008 at 8:51 PM

I too, have been trying for over 3 HOURS!! With no luck, this is ridiculous

Comment 531 by kerry triplett posted on 7/11/2008 at 8:53 PM

am i the only one gettting the connection reset error??

Comment 532 by ticcoh posted on 7/11/2008 at 8:53 PM

IM IN IM IN IM IN !!!!!!!

IM ACTIVTING!!!!!!!!!!!!!!!!

ITS BEEN 3.5 HOURS!

IM SCREAMING

Comment 533 by aaron posted on 7/11/2008 at 8:53 PM

Kerry wrote: "am i the only one gettting the connection reset error??" No, I get the same thing.

Comment 534 by shawn posted on 7/11/2008 at 8:54 PM

finally after two hours of clicking back and forth to keep the 'accessing itunes store' thing going and after getting error 4 fifty times it worked, 2.0 baby!

Comment 535 by John Jacobson posted on 7/11/2008 at 8:56 PM

I still can't believe this! They hype the crap out of this launch and then fail!!!!

Shame, Shame on Apple!!!!

Comment 536 by Johnny boy posted on 7/11/2008 at 8:56 PM

Could someone who has gotten through explain the best way to do so?

Option 1:Click on library, than iphone, repeat?

Option 2:Eject iphone, plug back in repeat?

Comment 537 by Mike Kurrle posted on 7/11/2008 at 8:57 PM

Would it be better to not wait for the -4 every time, and just continue clicking between music and iphone? or is it best to wait for the error every time?

Comment 538 by Matt posted on 7/11/2008 at 8:57 PM

Arrggh THis sucks! I have been sitting here plugging and unplugging my phone for almost two hours now. One of the guys in my office just sat down plugged his phone in and connected! Arrrgh! Not Fair!

Comment 539 by Fco posted on 7/11/2008 at 8:58 PM

Is there anything i can do to see if the activation works?
i read people clickin and clickin...what do i click during the ACCCESING ITUNE STORE time?

thanks

Comment 540 by john posted on 7/11/2008 at 8:58 PM

This is truly horrible.
Took the day off today as I'm heading for vacation tomorrow and the entire day so far has been a waste.

:(

Comment 541 by Joey posted on 7/11/2008 at 8:58 PM

this is bullshit

what are you guys doing? are you gonna keep trying to connect, or just let it connect on its own?

as i repeat, this is bullshit.

Comment 542 by Nicolle posted on 7/11/2008 at 8:59 PM

Hey Guys I got through to atandt the server crashed they said at the most it will be several hours they said to go to apple.com/feedback for possible comps for the inconvience.

Hope this helps

Nicolle

Comment 543 by caroline posted on 7/11/2008 at 8:59 PM

I'm done activating and have a working phone again, but now I can't connect to the iTunes store to get the apps. Do keep trying, but know that once you're done with the update and the activation, the iTunes store still isn't working right. Sigh.

Comment 544 by Elizabethmarian posted on 7/11/2008 at 8:59 PM

I am currently restoring music and videos. AFTER TWO HOURS!

But clicking back and forth did it for me!

Ah this has been so frustrating!

Comment 545 by Ian posted on 7/11/2008 at 9:00 PM

I am having the exact same problem. But look on the bright side. If Apple cant fix it, then i guess they will just have to replace our phones with an iPhone 3G

Comment 546 by smiley posted on 7/11/2008 at 9:00 PM

fco

during that time.. dont click anything just let it run... hopefully you will get acess.. if not keep trying itll happen...

patience is the key

Comment 547 by Nicolle posted on 7/11/2008 at 9:00 PM

Oh yeah they said to leave your phone hooked to the pc and when it is caught up it will update

Comment 548 by JR posted on 7/11/2008 at 9:00 PM

any news on how to stop getting the -4 error

Comment 549 by finley posted on 7/11/2008 at 9:01 PM

If Microsoft had a launch like this it would be on the front page of the NYTimes. Somehow, Apple gets treated VERY well by the media.

I've been at it since 9am, and just NOW, I mean as I type this, my phone is "Activated" so I'm hoping for the best.

Comment 550 by Fco, posted on 7/11/2008 at 9:01 PM

click back and forth what?
sorry for the question...
i just got here LOL
thanks

Comment 551 by ticcoh posted on 7/11/2008 at 9:01 PM

its true you just have to wait, its noon in Chicago i started this at 8:30am, it just automatically went through.

There is no fix, just keep plugged in and wait....

Thankfully you all kept me humored!

Ciao

Comment 552 by tmo posted on 7/11/2008 at 9:02 PM

THIS IS A SCAM TO MAKE U BUY THE 3G!!!! LOL IVE BEEN GETTIN-4 FOR AN HOUR

Comment 553 by Laura posted on 7/11/2008 at 9:02 PM

my itunes update went fine, then it took a while to access the iphone 2.0 upgrade but then that downloaded no problem BUT NOW my iphone is in emergency call mode (like many posts here) and I keep clicking on my iphone in itunes and get a message that my itunes request cannot be completed because my network connection has been changed (which it has not to my knowledge) and to check the network connection and try again. I am able to go into my itunes account, the itunes store, etc. without any problem. My network connection is fine. I wanted to take a roadtrip this morning but am not going without my phone and so I am sitting at home staring at this computer. Any ideas?

Comment 554 by JR posted on 7/11/2008 at 9:03 PM

soooo... does anyone knows a good joke??? while we wait haha

Comment 555 by Amber posted on 7/11/2008 at 9:03 PM

I am in MI and both my husband and I have bricks. we were told that it's because the sever cant handle all of the updates at once so we have to be patient and it blows but i guess patience is a virtue that i have to have right now

Comment 556 by james posted on 7/11/2008 at 9:03 PM

If it hangs for over 5 mins, click off of the iPhone, then back on it... KEEP RETRYING.

I dont know if this does anything, but it did when clicking "check for updates", but try holding Option when clicking the iPhone icon.

Comment 557 by smiley posted on 7/11/2008 at 9:04 PM

fco

if you are getting an error message just click the iphone image on the side panel and then press okay on the message and then click on something else in the itunes panel (any thing like ringtones, music, etc.)

then keep clicking back to get rid of the error message... then let itunes do its work

Comment 558 by Mike Kurrle posted on 7/11/2008 at 9:04 PM

Yeah JR.... What's the difference between an orange?

Comment 559 by finley posted on 7/11/2008 at 9:04 PM

OK, phone is now 2.0, but then it had another error. So, none of my setting or contacts or sms, plus it still won't register in iTunes, but it's still trying.

Comment 560 by JR posted on 7/11/2008 at 9:05 PM

an orange and what?

Comment 561 by Mike Kurrle posted on 7/11/2008 at 9:05 PM

A bicycle silly, a vest has no sleeves!

Comment 562 by smiley posted on 7/11/2008 at 9:06 PM

mike... i dont get it lol

Comment 563 by aaron posted on 7/11/2008 at 9:06 PM

i'm guessing the people who got it to work are not refreshing this page again and again. they are playing with their fancy 2.0 iphones. I tried pluggin, unplugging, and up down arrow off of iphone. still no luck.

Comment 564 by Pissed posted on 7/11/2008 at 9:06 PM

What does a Pizza man and a Gynocologist have in common?

They can both smell it but they can't eat it!

That was for you Steve Jobs!!

Comment 565 by Mike Kurrle posted on 7/11/2008 at 9:07 PM

Yeah, you're not supposed to... that's the point, it is supposed to be just a lame joke. hehe

Comment 566 by arjan1071 posted on 7/11/2008 at 9:07 PM

Since a few of you seem to be getting activated, I covered my short position in the stock... made $150 in 10 minutes on the drop... so I feel like I've actually come out ahead with this glitch.

Comment 567 by finley posted on 7/11/2008 at 9:08 PM

Good idea, JR. Here's a joke:

Two therapists pass each other in the hallway. One says "Hello", the other thinks "I wonder what he meant by that?".

Comment 568 by RichieRich posted on 7/11/2008 at 9:08 PM

I just left mine plugged in and it finally started to load.

STOP LOOKING AT THE SCREEN AND GO KICK THE CAT .. or something else less violent.

NOW it is doing the "sync in progress" ... I hope this doesn't time out. I wonder how many of us iPhone users are 'TYPE A" personalities?

Comment 569 by smiley posted on 7/11/2008 at 9:09 PM

hey aaron,

mine works... just gotta be patient

Comment 570 by JR posted on 7/11/2008 at 9:09 PM

i dont get it o.)? haha

hey and What do you call a fish with no eyes?

Comment 571 by Rebecca posted on 7/11/2008 at 9:09 PM

Ugh... same problem and I can't get through to tech support... but after seeing how many people are experiencing the same issue, I'm not surprised.

I guess I'll *try* to be patient.

Comment 572 by Adrian posted on 7/11/2008 at 9:09 PM

I was running into the whole "accessing itunes store" stalling problem so I let my phone work on that for about 3 hours. When I came back nothing had changed so I did a recovery mode restart (turn off phone, start itunes, plug in phone while holding down home key) and it re-downloaded the update. Trying to sync the phone did not work the first time around but it finally did on the second try. I think the recovery mode move helped.

Good luck everyone, there is hope.

Comment 573 by Titanium524 posted on 7/11/2008 at 9:09 PM

I got it working!!!!!!!!!!!! all i did was chose a song and the little arrow that takes u to the itunes store, clicked it about 7 times and BOOM!!!! Hope this works!!!!

Comment 574 by Kevin Benore posted on 7/11/2008 at 9:10 PM

Well you made the news at least ... http://www.computerworld.co...

Comment 575 by smiley posted on 7/11/2008 at 9:11 PM

jr

lunch!!!!

Comment 576 by Kayla Iacovino posted on 7/11/2008 at 9:11 PM

Glad to see I'm not the only one with the problem. Sucks that I don't have a phone for a while, though, until I can fix this! http://www.theutensils.com

Comment 577 by caroline posted on 7/11/2008 at 9:12 PM

JR -

fshhhhhhh

Comment 578 by JR posted on 7/11/2008 at 9:13 PM

LOl no you call it fsh but thats a good one haha

Comment 579 by Evan posted on 7/11/2008 at 9:13 PM

My brother is on 2.0 but he upgraded yesterday.

Comment 580 by JR posted on 7/11/2008 at 9:13 PM

u got it rite caroline

Comment 581 by StPatty33 posted on 7/11/2008 at 9:16 PM

My feedback to apple through apple.com/feedback:

To whom it may concern,
I support your product--obviously since I'm willing to spend $600 on a phone with you. That being said, your simultaneous launch of the new G3 iPhone and the 2.0 software update for previous iPhones was a HUGE mistake.

I (and millions like me, I'm sure) have been stuck without a phone for over 4 hours now because of your server issues. With all the hype behind the new phone and the software update, the execution was horrible.

Successful people know that you underpromise and overdeliver. Apple has overpromised and severely underdelivered in this matter. Grown adults have TAKEN THE DAY OFF WORK because of the amazing possibilites of your product and updates, and your poor planning has left those people feeling silly and in a position to be mocked for thinking so highly of Apple.

I wonder how many people that RELY on their phones for business purposes have been severely effected by this down time. I know of one for sure...

I hope you learn from this egregious error, and have the good business sense to make amends to your loyal consumers through some sort of comps. Good day.

Comment 582 by YO posted on 7/11/2008 at 9:16 PM

AHHHHHHHHHHHHHHHHHHHHHHH I need my phone!!!!!!!!!!!!!

Comment 583 by decdog posted on 7/11/2008 at 9:17 PM

Have the same problem but mine was on the Emergency only and now it went to 'No Service' after not being able to access the iTunes store for the last hour and a half. Called Apple and they said the servers are jammed due to overload. Will take a while and told to try later. My phone shows no service. Not happy. All the stores are aware of the problem

Comment 584 by Timmy posted on 7/11/2008 at 9:17 PM

I have a good joke...

What do you call a cow with no legs?

Ground beef!

Comment 585 by jenn posted on 7/11/2008 at 9:19 PM

i'm getting the same damn slide for emergency screen. i can't get anybody on the phone at apple and i'm starting to get realllllllllly angry. anybody able to fix this on their own???
thanks...

Comment 586 by Seth Daivs posted on 7/11/2008 at 9:19 PM

Not sure if anyone's posted this tip already, but after waiting 3 hours I think I may have the solution.

Click on the iTunes Store tab.
Click on a song in the store and let the page load.
Then immediately click on the iPhone tab.

I got my phone activated and synced using that method after waiting from 9 a.m. to past noon.

Comment 587 by steve posted on 7/11/2008 at 9:21 PM

The main stream press - old skhool press - whatever you want to call them are starting to pick up the story. Here are a few links:

http://www.solecollector.co...

Comment 588 by Jeff posted on 7/11/2008 at 9:21 PM

So basically, everyone is having the same problem. I still am a huge apple fan, however this is not cool. I am getting -4 error as well, anyone with -4 error finally get theirs to function correctly with itunes after the installation of the software

Comment 589 by tom posted on 7/11/2008 at 9:21 PM

can i walk out of the store with a phone
take my chip out of my old phone
and have it work?

Comment 590 by CS posted on 7/11/2008 at 9:22 PM

Completed the update at around 9 AM Central time, then had to wait for activation. It is now, 12L21, and I am finally restoring the data. I'm none to pleased about the server issue. For those wanting to know, click between the library or store and your iPhone icon. That was my method.

Comment 591 by Curt Watson posted on 7/11/2008 at 9:23 PM

Mine just finally worked. JUst keep trying to restore it and it will go through. I had to do this about 20 times until it finally worked. Good luck to all of you.

Comment 592 by Rock posted on 7/11/2008 at 9:24 PM

CS how long did you let it sit on "Accessing Itunes store"??

Comment 593 by Peter Gilbert posted on 7/11/2008 at 9:24 PM

Same thing here. Waiting for the iTunes store.

Comment 594 by lekili posted on 7/11/2008 at 9:24 PM

Mine is stuck on slide for emergency as well, but iTunes gives me "We could not complete your itunes store request. the network connection timed out." I've been trying the clicking between music library and iphone in iTunes and still gives me the same "connectin timed out." Why wasn't I smart enough to just wait a few more days and do this after the mad rush!??

Comment 595 by Hakki Ocal posted on 7/11/2008 at 9:24 PM

With all due respect, I'd conscript all those who slept in front of an Apple Store today and bought a new iPhone; and send them to Iraq. Better yet to Afghanistan!

Comment 596 by Eric posted on 7/11/2008 at 9:24 PM

Its nice to know that I am not the only one experiencing this problem after downloading the new software update. Let's hope there is a fix around the corner which will not cost us anything.

Comment 597 by -d posted on 7/11/2008 at 9:25 PM

Seth 12:19,

Great solution - it worked for me. I guess Apple gives priority to $0.99 song purchases over iPhones.

Thank you!

Comment 598 by Wade posted on 7/11/2008 at 9:25 PM

As to speed of connection or computer - no - I have a macbook pro, hooked it up to my ethernet (as opposed to air port) and have a 20MBPS speed connection at moment and I have been getting -4 errors for HOURS

Anyone ever comment on the .mac account being a cause?

Comment 599 by JR posted on 7/11/2008 at 9:25 PM

im also keep getting the -4 error should i press music and iphone back n fwd or should i keep waiting on the accessing to itunes store..?. help!!!!

Comment 600 by GT posted on 7/11/2008 at 9:26 PM

I finally made it kids. Stay patient.

Comment 601 by Ryan posted on 7/11/2008 at 9:26 PM

same "your network connection has timed out" problem here... Effff

Comment 602 by Dmitry Kalashnikov posted on 7/11/2008 at 9:26 PM

I am having the same issue. Here is my blog post on it. I just want to get my contacts to work! Need to make some phone calls.

Comment 603 by Atoni posted on 7/11/2008 at 9:27 PM

Apple should have postpone the 2.0 update for 1G iphones while they release the new 3G iphone. I've been waiting 4 hours patiently to reactivate my iPhone but when both family & business communication is being interrupted someone should be accountable.

Comment 604 by Liam posted on 7/11/2008 at 9:27 PM

People, People...

As usual, a problem with traffic.

Have just got off a live chat with a guy called Emer at Apple and he was very apologetic and said that the amount of hits the store is getting is creating issues, sit back, chill and hook up to itunes later in the evening and we'll all be playing with Apps by midnight. Remember the only thing Apple can't control is enthusiasm...

Apple won't let us down, not too much anyway...

Comment 605 by Timmy posted on 7/11/2008 at 9:28 PM

Good thing I have the day off today, cause I feel like I'm going to be sitting in front of my computer for an undetermined amount of time...

Comment 606 by Wade posted on 7/11/2008 at 9:28 PM

I am thinking for those getting network errors, your computer is set to a connection timeout that kicks you out faster than apple's network kicks you out - if it's apple's fault I have been getting itunes store error - I started to sync - YAHOOOOOOOO

Comment 607 by Dave posted on 7/11/2008 at 9:29 PM

So, it does work. WoW. I only had to go for 4 hours and a half. Amazing.

Comment 608 by Jason posted on 7/11/2008 at 9:29 PM

My itunes is still saying that software version 1.1.4 is current...whats up with that? i updated itunes to 7.7 last night

Comment 609 by GT posted on 7/11/2008 at 9:30 PM

Steps to getting past the (-4) error:
1. Keep your phone plugged in.
2. As you get error messages, click ok.
3. Click on your music folder and then return to your iPhone to reset the connection between your computer and the Apple servers.
4. Repeat steps 2 and 3 until you finally get through.

Comment 610 by S3in LA posted on 7/11/2008 at 9:30 PM

I'm sorry, but those of you who opted to do this right before leaving for a trip KNOW BETTER. It is the 1st day of a major launch. Don't get your panties in a wad because you could not wait to update until you got back.

We all know that there are always systems bogging down with this much activity and all of us who want the latest, shiny update. Just chill out.

I am waiting here like the rest of you... and will admit to being slightly amused as I pass the time listening to you all get so impatient. ;)

and class action guy (@ 9:25 am)? you definitely need a life. Seriously.

Comment 611 by Rich Pugh posted on 7/11/2008 at 9:30 PM

After over a dozen failures from "not able to access itunes store" and a dozen removals from the dock and resets and such, mine finally went through. Sync'd OK and phone was working but now its still updating music, videos, etc.. WHy on earth would Apple release the 2.0 update for the old 2.5G iPhone on the same day 58736578365489 people are going to be activating their new 3G iPhone?

Comment 612 by primo posted on 7/11/2008 at 9:31 PM

It amazes me that Apple's IT department isn't more agile in getting this problem resolved.

Tens of thousands if not millions of customers have been locked out of their phone for hours now.

Virtual server enterprise? Obviously not. C'mon, bring another 50 virtual servers up and keep your customers happy instead of locking them out in the cold for hours on end.

The sick part is all of us would have been better off upgrading yesterday with the "unofficial" firmware. Wait for the official release and we're screwed.

Comment 613 by StPatty33 posted on 7/11/2008 at 9:31 PM

I did it! I got it to work!

Here's how:
Simply rub the belly of your nearest and dearest pet while muttering a short prayer to the all-powers Ra, God of the Sun.
Next, turn around three times before kneeling uncomfortably in your chairm hold down the "F8" key and lick the Shift key.
Finally, picture Steve Jobs naked, and chant "Mecca lecca hi, mecca hiney ho!" for a solid 2 minutes.

That's it!

Comment 614 by kerry triplett posted on 7/11/2008 at 9:32 PM

any news?

Comment 615 by Mike posted on 7/11/2008 at 9:32 PM

The 2.0 took some time (10 min). After downloading iphone backs up, restores. verifies and loads firmware. after that It tries to access itunes store which has not connected in 1 hour. My iphone is locked for emeregency calls untill I can access itunes store. (CRAP)

Comment 616 by finley posted on 7/11/2008 at 9:32 PM

Let's see:

1). Buy iPhone for $600.
2). It goes on sale for $400 a month later.
3). Now it's $200 and new and improved.
4). My $600 iphone is now a brick.

Steve Jobs is getting a free kick in the nuts the next time I'm in Cupertino!

Comment 617 by YO posted on 7/11/2008 at 9:32 PM

HOPE IS OUT THERE! I JUST KEPT SYNCING AND I GOT IT WORKING. YOU JUST HAVE TO WAIT!

10:31, LOS ANGELES

Comment 618 by Brandon posted on 7/11/2008 at 9:32 PM

Yup, i'm pissed too. Basically, Apple put too much effort into securing their phones. The only thing that is backlogged is the "activation." This is especially retarded for those of us who either have the old iPhone, or were existing customers... we have sim cards that are active, so if Apple wouldn't have tried so hard to prevent phone unlocking, we would all be golden and the only people trying to activate today would be brand-new customers.

Let's hear it for customer loyalty incentives!!!

Yay AT&T and Apple!!!! Also, I give it less than a week before people are selling unlock procedures online anyway. This is absolutely rediculous.

Comment 619 by Seth Davis posted on 7/11/2008 at 9:33 PM

d 12:25

Glad I could help. I endured 3+ hours or 9838 and -4 error messages. I found this blog by googling the error message and joined in on the round of misery and mirth.

Just want to make sure, but you didn't actually buy the song. I didn't have to do and it still worked for me.

Hope it works for everyone else too.

Comment 620 by hahaahha posted on 7/11/2008 at 9:33 PM

hahaahhaha MY PHONE WORKS NOW!!

THANKS BITCHES!!

Comment 621 by natalie posted on 7/11/2008 at 9:34 PM

ok so I have been at this since 9 am!!!!!!! it is now 1:30 and still I have a $400 brick. It keeps telling me the network has to reset...can anyone tell me what that means??

Comment 622 by james posted on 7/11/2008 at 9:34 PM

I'm having the same problem. I can only make emergency calls while my phone cannot access the itunes store. It says my "network settings" has been reset. I'm not sure what to do. My phone can't be accessed at all. If anyone figures out what to do, LET US KNOW please.

-James

Comment 623 by Laura posted on 7/11/2008 at 9:35 PM

OK -- praise GOD! I just waited and kept turning off and on my iphone, restarted computer, itunes, phone, many times. Went to get something to eat, now my phone is back on and activated. YA! Good luck all.

Comment 624 by ryan posted on 7/11/2008 at 9:35 PM

I keep getting this error message.
we could not complete you itunes store request. the network connection timed out.

this is while it is trying to access the itunes store. is anyone else getting that?

Comment 625 by Seth Davis posted on 7/11/2008 at 9:35 PM

Mike 12:32.

Had the same problem. Used my method, see Seth 12:19, and it worked. Try it yourself.

Comment 626 by shara posted on 7/11/2008 at 9:36 PM

thanks seth! that totally worked!

Not sure if anyone's posted this tip already, but after waiting 3 hours I think I may have the solution.

Click on the iTunes Store tab.
Click on a song in the store and let the page load.
Then immediately click on the iPhone tab.

I got my phone activated and synced using that method after waiting from 9 a.m. to past noon.

Comment 627 by RON REESER posted on 7/11/2008 at 9:36 PM

looks like the sync is in progress...
?
So the answer is if u continue to get the error message in iTunes.
Unplug and Replug back in the usb cable. Eventually ull get through
to complete the update and your phone will restore to Firmware 2.0.
There is light at the end of the tunnel. Keep the
Faith!

Comment 628 by juice posted on 7/11/2008 at 9:36 PM

4 and a half hours and finally there, just had to sit and wait it out. "this may take some time" is a bit of an understatement.

Comment 629 by Scoop Eclectic posted on 7/11/2008 at 9:36 PM

Seriously...in a world of instant gratification good old fashion patience will prevail...been attempting since 7:20 AM PST...still hasn't worked...OH WELL...Life will continue.

Comment 630 by jrw2k posted on 7/11/2008 at 9:37 PM

Yikes??? shoulda googled before applying update.... *Sigh*
Hilarious.

Comment 631 by kerry triplett posted on 7/11/2008 at 9:38 PM

i decided to take a break from trying to connect and decided to look at the apps im not going to be able to get for a few hours. As i was doing this itunes interrupted me and began connecting i was extremely happy and began to believe god perhaps didn't hate me, until i got the same awesome error message i've been getting.

I LOVE APPLE!!!

Comment 632 by noah posted on 7/11/2008 at 9:38 PM

THIS WHOLE THING IS RIDICULOUS. AFTER 4 HOURS AND TRYING IT FINALLY ACTIVATED AND AFTER WAITING 15+ MINUTES FOR MY MUSIC AND VIDEOS TO "SYNC" I FIND OUT NONE OF THAT GOT SYNCED.

Comment 633 by nunyabiz posted on 7/11/2008 at 9:39 PM

i wonder how much money at&t is losing because current iphone users are unable to use their phones.

Comment 634 by JR posted on 7/11/2008 at 9:39 PM

im trying the song thing and it just wont work can you explain it i might not be doing it right

Comment 635 by MAria posted on 7/11/2008 at 9:39 PM

I can't connect to the network either - tried calling apple support and guess what?

"No agents available at this time"

- r u kidding???? This SUCKS. I've been trying to update now for 2 hours!!!!

Comment 636 by Brandon posted on 7/11/2008 at 9:39 PM

an update to the Seth 12:19 method...

hit enter when you get the error, 'down arrow' to switch tabs, then 'up arrow' to have it try again...

this is the fastest way to get in as many attempts as you want until you get lucky and squeeze in.

Comment 637 by Marc posted on 7/11/2008 at 9:40 PM

Image Capture on my Mac was responsible for the iTunes activation not working.
Run Image Capture, go to options in the window itself and deselect
'Automatically download all items'.

Comment 638 by noah posted on 7/11/2008 at 9:40 PM

SO AS I TYPED MY LAST ANGRY COMMENT I decided to check my iTunes and all the tabs to personalize the syncing popped up.. my iPhone is syncing as we speak. Let's hope it works this time...

Comment 639 by natalie posted on 7/11/2008 at 9:40 PM

itunes song stratagy didnt work for me

Comment 640 by Andy Clowes posted on 7/11/2008 at 9:41 PM

This is pants!!!

Comment 641 by Brandon posted on 7/11/2008 at 9:41 PM

nunyabiz....

they are obviously losing no money. everyone already paid. if you want to return the phone, 10% restock fee.

they are set, lol

Comment 642 by Jeff posted on 7/11/2008 at 9:42 PM

hahahahahaha! Mine is working finally! Listen to me, sound like a little girl who just cuntjob...sweetness! SOon I will have apps.

Comment 643 by Matt Jackson posted on 7/11/2008 at 9:43 PM

If I leave and just leave my phone plugged in, will it automatically update while im gone or do I have to sit here and click back and forth from phone to library for it to update?

Comment 644 by Charlotte posted on 7/11/2008 at 9:43 PM

Oh the things we do for our Iphones!! I'm getting that (-4) error too. Thank the heavens I don't have anything to do today cause I have a feeling that my tush is going to be sitting here for a WHILE! Good Luck to eveyone!!! May whatever or whoever you believe be with you! lol!

Comment 645 by JR posted on 7/11/2008 at 9:43 PM

OMG!!!!!!!!! Sync in progress idk what i did but i did it haha im so happy well ill wait till its all synced to let u guys kno

Comment 646 by finley posted on 7/11/2008 at 9:44 PM

iPhone Haiku
by K. Finley

No calls in or out
Six hundred dollars - now brick
"Accessing" always.

Comment 647 by Brian posted on 7/11/2008 at 9:44 PM

Same problem. Ive been on the horn with apple twice since 830 this morning and all they tell me is to keep trying or to wait until things slow down. as for the error messages try unplugging the phone exit itunes re-enter itunes then re-plug the phone. if that doesnt work try a har drestart on the iphone. Hold down lock button and home button until you see just a black screen and the apple symbol then let them go and it will reset this is bs we are all in the same boat i guess

Comment 648 by Ronnie posted on 7/11/2008 at 9:44 PM

Facebook chat and AIM are my only methods of communication right now because my family doesnt have a house phone. Its gonna be a long day.

Annnnndddd...it told me there was a network error again. sweet!

Comment 649 by Johnny Drama posted on 7/11/2008 at 9:45 PM

VICTORYYYYYYYYYYYY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Comment 650 by JR posted on 7/11/2008 at 9:45 PM

guys i think that if u do the song thing it might work... i think thats what i did

Comment 651 by nunyabiz posted on 7/11/2008 at 9:45 PM

i believe they would lose revenue on unused minutes and no text messaging between iphone users.

Comment 652 by finley posted on 7/11/2008 at 9:46 PM

HOLY SHIT! The minute my Haiku posted the son of a b*%$# worked!

Steve still gets a kick in the nuts though!

Comment 653 by Johny posted on 7/11/2008 at 9:47 PM

I don't believe I am spending a beautiful Friday like this? Why couldn't I just have waited a couple days... Can you say loooosssser!!!!!

Comment 654 by MDS posted on 7/11/2008 at 9:47 PM

Charlotte said tush.

Comment 655 by Seth Davis posted on 7/11/2008 at 9:47 PM

What I did:

Dock iPhone.
Wait to get the (-4) error message.
Click iTunes Store tab.
Click on a song title and let song page load.
Immediately click on iPhone tab.

You may have to repeat the method to get the phone synced.
Beware, apps sync very slowly, so if you're in a rush -- and let's be honest, if you're spending hours trying to activate a phone, how much of a rush can you be in -- just sync photos, songs, etc.

Good luck everyone.

Comment 656 by tanner posted on 7/11/2008 at 9:48 PM

I HATE MY LIFE..... =[[[[[

Comment 657 by Joe posted on 7/11/2008 at 9:48 PM

Same problem this morning from about 5-8am PST. Just kept clicking from the iphone icon to something else and back until it finally worked... it's a drag, but what can ya do. It'll work eventually.

Comment 658 by Brandon posted on 7/11/2008 at 9:48 PM

nunya..... FAIL

Comment 659 by RichieRich posted on 7/11/2008 at 9:48 PM

PATIENCE:

I just plugged mine in and walked away..... cam back an hour later and it works.

just don't try and download any apps today or it will time out. Just be happy your freakin phone is WORKING again and wait for the air to clear on the server.

Comment 660 by earnest posted on 7/11/2008 at 9:49 PM

try thing no thanks to apple customer care.i disabled the auto lock on my sim card useing my old phone and placed the sim card back on the iphone and it upgraded it with no problem.hope this helps any one

Comment 661 by JR posted on 7/11/2008 at 9:49 PM

how many of you had the song method work for you?

Comment 662 by MAria posted on 7/11/2008 at 9:49 PM

Well I'm one song richer, and none the better on getting my phone updated.

Good news is I'm now on an extended wait time for an apple representative!!! ye me

Comment 663 by Brandon posted on 7/11/2008 at 9:50 PM

Just "arrow" up and down instead of clicking on music tabs... trust me, easier, faster.

Comment 664 by Seth Davis posted on 7/11/2008 at 9:51 PM

Maria 12:49

Don't buy the song. Turn off one-click shopping if you must. But if you try the method a couple of times it'll work.

Comment 665 by Amanda posted on 7/11/2008 at 9:51 PM

i've tried EVERY tip posted on this page at least 5 times....nothing.

so, no...the song did NOT work for me.

just waiting....

good luck everyone.

Comment 666 by Matt posted on 7/11/2008 at 9:51 PM

Okay so how long until you get the error message "We could not complete your Itunes store request"? I am running Vista and its taking 30 seconds my friend is sitting across from me with his powerbook and his times out in about 3 minutes. Is anyone having luck while running XP or Vista?

Comment 667 by JR posted on 7/11/2008 at 9:51 PM

apple has to find a way to make up to all of us seriously, waste of energy, time and money

Comment 668 by Ronnie posted on 7/11/2008 at 9:52 PM

Does anyone know if it deletes all your numbers yet, if it does while I'm waiting i guess I could be compiling a list of those.

Comment 669 by Timmy posted on 7/11/2008 at 9:52 PM

I tried to buy a song and it gave me the network error again...

I'm now just hitting the up arrow, then down arrow and hoping to sneak my way in...

Comment 670 by tanner posted on 7/11/2008 at 9:52 PM

i just give up im having fun reading these comments... better then staring at the accessing itunes store... bar

Comment 671 by Mike Kurrle posted on 7/11/2008 at 9:52 PM

Brandon: When you are arrowing up and down, are you waiting for the error?

Comment 672 by emily posted on 7/11/2008 at 9:52 PM

http://www.iphonealley.com/...

on that site, hit directly from apple. i dont know what happened, but i downloaded that, and all of a sudden, boom, my iphone switched to activated! this worked for someone else also. i didnt even open the program. i think just downloading it opened up my computer somehow and made the iphone 2.0 come through. i dont know if that makes any sense, but it just worked and 2.0 is awesome.

Comment 673 by BigMak posted on 7/11/2008 at 9:52 PM

Seth: you method won't work, you just happened to be lucky and connected at same time you picked a song.. I've been trying for an hour..

Comment 674 by Brian posted on 7/11/2008 at 9:53 PM

Appl will do nothing but piss you off and tell u to keep trying just hang up and keep trying trust me 2 hour of hold time under my belt already today

Comment 675 by Brandon posted on 7/11/2008 at 9:53 PM

Good choice, Timmy!

Comment 676 by Timmy posted on 7/11/2008 at 9:53 PM

Seth, want to come over and give my phone the "magic touch?" haha.

I've tried the song method at least 20 times, and nothing yet.

Comment 677 by JR posted on 7/11/2008 at 9:54 PM

i dont think so cus on my sync in progress screen of my iphone i can se the picture that i had for my wallpaper, that means that everything is how it was... even tho wring them wouldnt hurt just in case ;]

Comment 678 by Mikki posted on 7/11/2008 at 9:54 PM

It took me about 2 hours, but I did finally get it to go through. There's hope! I had the -9838 message too many times to count. I used the back and forth between itunes library and iphone routine. Eventually, I got past that frustration. Then, I sat with the "Activating phone" message on my phone screen. After about a half hour, I finally hit cancel, and the phone is fine. Up and running! Unfortunately, my husband is sitting at work still trying to get his to work.
I'm just glad I didn't sit in line for hours, waiting to buy the 3G, then sit at home for hours, waiting to activate it.
I'm so glad I found these posts today! I knew I wasn't the only one going crazy. Thanks for all the help!

Comment 679 by SE posted on 7/11/2008 at 9:55 PM

so now that my phone FINALLY seemed to re activate - how do i get my damn contacts/photos/etc back? or am i SOL?

Comment 680 by finley posted on 7/11/2008 at 9:55 PM

There is a God!

Phone works 6 hours later. One hour for each C-note I shelled out for this puppy.

For the record, my method:

Keep "accessing" until there is no error. Cause it to "access" the store by clicking off the iphone list, then back on it. It took me 50 times. The first few hours I couldn't even get it to try to access the store.

Thanks for the torture Steve. They'll probably put out another commercial tomorrow about how much Microsoft sucks.

Comment 681 by mark posted on 7/11/2008 at 9:55 PM

i got my number ported from verizon at like 9:00 am and left the store to wait for itunes to start working but my old phone is still receiving and making calls? anyone know whats up with that?

Comment 682 by corey posted on 7/11/2008 at 9:55 PM

this is bullshit

Comment 683 by Paola posted on 7/11/2008 at 9:56 PM

Victory here! After an hour trying to connect to the apple store it finally did it. I guess it's just too much traffic trying to upgrade.

We love apple, we love their products and we want to be the firsts to have the new updates.

I was really angry at the beginning, but happy now.

Best of lucks to all of you!

Comment 684 by tanner posted on 7/11/2008 at 9:57 PM

i agreee with corey

Comment 685 by Charlotte posted on 7/11/2008 at 9:57 PM

:dies:

Comment 686 by finley posted on 7/11/2008 at 9:57 PM

SE, you're not out of luck. You need to keep "accessing the store" until the second part of this wacky process completes.

Mine just started working 5 minutes ago. I got all my stuff back.

Comment 687 by Timmy posted on 7/11/2008 at 9:57 PM

SE:

For your contacts to re-sync, I know you had to sync them to your computer using outlook or something like that. For photos I think you'd have to have that setting selected on the iPhone settings in iTunes.

Comment 688 by Goblin posted on 7/11/2008 at 9:58 PM

LOL - 4 hours trying to get it activated. Take my son up to bed and come back down to see "Sync in Progress".

Patience. Just go off and do something else, looks like you don't need to force an attempt to connect.

Good luck everyone else. Just think, in a week we'll look back at this and laugh.

Comment 689 by Jenga posted on 7/11/2008 at 9:58 PM

Um i just kept my itunes on witht he 9383 error mumbo jumbo and i went to grab a bite to eat and i came back and clicked the iphone tab, and it went to error -4, then i went to go do some grocery shopping, and i came back and my phone was restoring everything.

Comment 690 by Perry posted on 7/11/2008 at 9:58 PM

Same problem here (Wash DC) since 9:00 a.m. this morning.
You'd think that they'd be prepared for the traffic.
Glad that I'm not the only one. Thanks everyone for posting updates.

Comment 691 by David Scott posted on 7/11/2008 at 9:59 PM

Keeo reconnecting your iPhone to iTunes and, eventually, the connection will be made and a successful download will occur. I think it's just like my experience at the Apple store this morning - you have to get in line (which, in that case, I didn't). I've got a friend with an iPhone and he's still waiting to get to get out of that frozen mode (we both began trying for the upgrade at the same time). After a few minutes of disappointment, I was just lucky to hop into a spot on their server, I guess.

Comment 692 by Chris posted on 7/11/2008 at 10:00 PM

Mark -- shut off your old phone. I am assuming your new phone is already activated.

Comment 693 by corey posted on 7/11/2008 at 10:00 PM

Can you lucky people who have gotten through post your speeds???? go to www.speakeasy.net/speedtest/ if you need to check your speed. thanks

Comment 694 by Timmy posted on 7/11/2008 at 10:00 PM

We should specify who has a 3G iPhone, because I'm thinking there might be a difference as to the "priority" to activate/re-activate?

I'm trying to update an "original" iPhone, and have been going at it for 2 hours, getting the same timed out iTunes store connection message...

Comment 695 by Brian posted on 7/11/2008 at 10:00 PM

i guess misery loves company huh. Dont think illbe laughing about this tomorrow though

Comment 696 by mark posted on 7/11/2008 at 10:00 PM

anyone with a ported number on a family plan get theirs to work yet????

Comment 697 by Scott Stroz posted on 7/11/2008 at 10:01 PM

It would not be me if I passd up an opportunity to say 'me too'.

Me too!

Note: I did nto try to get an iPhone, I just hate being left out.

Comment 698 by JR posted on 7/11/2008 at 10:02 PM

hey guys so my sync is done and my iphone had a message saying tha it was activated but i still get the -4 error and i cant see my iphone info on itunes, does anyone else have that problem???

everyting on my iphone seems to work fine btw, app store, contacts, all of that

Comment 699 by Jonathan Wolf posted on 7/11/2008 at 10:03 PM

So it just activated, but my iTunes still doesn't show it yet, so I'm not synced. Ughhh....

Comment 700 by Y-Desygn posted on 7/11/2008 at 10:03 PM

5 Hours of trying to get the phone to connect back to the iTunes still no luck! This is on my original iPhone just wanted to upgrade the software to 2.0

All my phone does is allow me to make an emergency call. NOT COOL my businnes is now SHUT DOWN FOR THE DAY!! Is Apple going to repay me of the LOST WAGES I am not able to make?!?!?!?!?!? I think not!!!

Comment 701 by Jonathan Koorsen posted on 7/11/2008 at 10:04 PM

I have the same problem here. It says it is unable to connect to itunes store, and now my phone is stuck in emergency mode.

Comment 702 by finley posted on 7/11/2008 at 10:04 PM

JR and SE:

You must continue "accessing the store" after your phone gets the 2.0 in order to get your preferences and contacts back.

So keep "accessing." Meanwhile, enjoy my haiku above at 12:44.

Comment 703 by Lucien Palmer posted on 7/11/2008 at 10:04 PM

I successfully upgraded to 2.0 and restored my settings and data.

The only problem now is that I keep getting the "-4" error when I try to connect it to iTunes on my MacBook to sync. It seems to want to connect to the iTunes store every time I connect it.

So the phone works, but I can't sync.

Comment 704 by Jim posted on 7/11/2008 at 10:04 PM

I am not seeing a "9838" message, mine says, We could not complete your I Tunes store request.The network connection timed out.Make sure your network settings are correct and your network connection is active, then try again. Is anyone else getting this and how do you fix it? This happened after installing the 2.0 update. Thanks.

Comment 705 by Charlotte posted on 7/11/2008 at 10:04 PM

OMG MINE JUST WENT THROUGH!!!!!!!!!!!!! THANK YOU BABY JESUS!!! THANK YOU OPRAH!!!!!! :CRIES TEARS OF JOY:
:NOW SOBS:

Comment 706 by MAria posted on 7/11/2008 at 10:05 PM

Apple support technician told me (about 10 minute wait time), that their people are working on the issue and might have it fixed by tonight - wow in 12 hours!

Makes u realize just how much of your life u have that is based on your phone - I've got a lot of time to be philosophical right now.

Comment 707 by mark posted on 7/11/2008 at 10:07 PM

my friend has a plan with me and his phone is activated but he don't have any service and mine still cant get into itunes

Comment 708 by Ritz posted on 7/11/2008 at 10:07 PM

Me Too.

Comment 709 by JR posted on 7/11/2008 at 10:08 PM

but everything works, my songs, contacts the new features, it just wont appear on my itunes and cant upload any apps cus of that

thats weird anyone else with the same problem

Comment 710 by Andy Clowes posted on 7/11/2008 at 10:08 PM

still pants!

Comment 711 by JR posted on 7/11/2008 at 10:08 PM

but everything works, my songs, contacts the new features, it just wont appear on my itunes and cant upload any apps cus of that

thats weird anyone else with the same problem

Comment 712 by Tye posted on 7/11/2008 at 10:08 PM

Is anyone trying to do this with an unlocked phone?

Comment 713 by Timmy posted on 7/11/2008 at 10:08 PM

I've been trying the method of going between the library and iPhone tabs.

Can anyone who had had success tell me if I can just leave it sit and wait for it to sync?

I could be getting shit done instead of sitting here switching between iTunes tabs.

Comment 714 by kerry triplett posted on 7/11/2008 at 10:09 PM

you guys think you have it bad? imagine having a microsoft fanatic for a dad! ive heard nothing but crap since this began

Comment 715 by Tye posted on 7/11/2008 at 10:10 PM

Are most people sitting with a dead phone? Or are some of your Apps working? Thanks

Comment 716 by Jonathan Wolf posted on 7/11/2008 at 10:10 PM

Ok, After reading a posting on Gizmodo (http://gizmodo.com/5024334/..., I just left it plugged in and I just got prompted to restore a backup. Next I'll be syncing (i hope).

Let'em stay plugged in and leave'em alone. A watched pot never boils (so mom told me).

Comment 717 by Matt posted on 7/11/2008 at 10:10 PM

Jim

Are you using windows? I think only Macs get the error number when connecting you along with tons of other people are getting that same error. Just keep trying. Good luck

Comment 718 by mark posted on 7/11/2008 at 10:11 PM

is there a costumer service number to call and if so does it do any good?

Comment 719 by Timmy posted on 7/11/2008 at 10:11 PM

Ha my mom used that saying too.

And that is true. I am going to play Guitar hero and check back every so often.

Comment 720 by JR posted on 7/11/2008 at 10:11 PM

what i did was wait for the accessing itunes store to load and every time it showed me the error message i'd switch from iphone to itunes store... i kept doing that but it didnt work till i tried the song method... idk if it was that or i just got lucky

Comment 721 by The Other Brian posted on 7/11/2008 at 10:11 PM

Mine finally worked, so keep plugging away, folks. This was a great thread...brought some levity to an otherwise frustrating situation. Thanks!

Comment 722 by crack posted on 7/11/2008 at 10:12 PM

i just got my 1st generation iPhone to work. i just tried over and over then it finally synced

Comment 723 by Rock posted on 7/11/2008 at 10:13 PM

Anyone successful with an unlocked phone???

Comment 724 by Brandon posted on 7/11/2008 at 10:13 PM

I can promise you that 3G customers are not getting priority. It's total luck on catching the servers at the right moment.

I am watching my iTunes and if I just leave it sitting, it doesn't seem to refresh automatically. Those of you who were successful leaving it sitting... did you just leave it with the error window up, or what?

Comment 725 by Clay posted on 7/11/2008 at 10:14 PM

I've had the same problem all morning long. I've tried calling iphone support at apple, then after you are on the phone with a robot for 20 min trying to explain whats wrong with your phone.. they decide to tell you that no one is available to spead to at apple support and to call back next week. all my contacts are on my phone and now i have no way of calling or getting ahold of anyone! thanks apple

Comment 726 by charger posted on 7/11/2008 at 10:15 PM

Does anybody know if the update deletes your contacts? I've heard mixed answers...

Comment 727 by nunya aka nunya b. posted on 7/11/2008 at 10:15 PM

i tihnk i finally got mine working, and i was pissed as hell before, curse you apple and your ability to make it seem all better when it works. im not going to be all officious like and tell you wait and it'll come, just do it as many times as possible and it might work. thanks guys for making this thread interesting for my 6 hours waiting. !! =P

Comment 728 by Eman posted on 7/11/2008 at 10:15 PM

Yea, just keep trying. Mine worked after about 20 times

Comment 729 by JR posted on 7/11/2008 at 10:15 PM

charger

it doesnt

Comment 730 by Amine posted on 7/11/2008 at 10:15 PM

it finally worked for me after 3h with no phone !! ouf

I just stopped clicking for a while as i got pissed up, had a rest and tried again then it worked on my first attempt.

Hope it'll work soon for you too. Good luck

Comment 731 by Patrick posted on 7/11/2008 at 10:16 PM

OK, I'm in. I think the song in iTunes method actually does work. It took quite a while for the iTunes store to open to the album that I selected, but after it did, I clicked on the iPhone on the left again and it worked. Thanks for the advice. I have been at this for 5 hours now.

Comment 732 by Brian posted on 7/11/2008 at 10:16 PM

join the club clay u arent the lone ranger

Comment 733 by mark posted on 7/11/2008 at 10:16 PM

i swear im gonna be the last one on this thread to get their phone to work :(

Comment 734 by Lewis posted on 7/11/2008 at 10:16 PM

such a piss take! im so desperate to play about =[

im from the uk... so anyone from uk got it sorted yet?

Comment 735 by Matthew posted on 7/11/2008 at 10:17 PM

I GOT IT, EVEN IF IT KEEPS GIVING YO THE MESSAGE JUST LEAVE IT. I DIDNT EVEN NEED TO HIT OKAY AND RETRY, JUST LEAVE YOUR PHONE, IT WILL GO WHEN IT GOES!!

Comment 736 by Graham Gaylor posted on 7/11/2008 at 10:19 PM

after constantly getting the (-4) error i continued to switch on and off the iphone tab so it always said "connecting to itunes store" and finally it worked. Sync in progress, restoring iphone from backup. Good luck everyone

Comment 737 by Timmy posted on 7/11/2008 at 10:20 PM

Matthew,

So you just left your phone, and didn't try the clicking back and forth method?

Comment 738 by antoine stewart posted on 7/11/2008 at 10:20 PM

damn thats crazy all this people are experiencing these problems, my stepfather did his this morning and i was in the middle of downloading 2.0 for my phone, then he told me what happened to his and that he was stuck in emergency mode, i'm glad i held off !!! can't survive a day or even the weekend without a phone, goodluck to those who are expericing technical difficulties !!!!

Comment 739 by Amanda posted on 7/11/2008 at 10:20 PM

Is anyone getting error (-4) on a mac? That is what I keep getting... an error in the iTunes store, try again later. Thoughts on if I should leave it plugged in and let it go, or keep toggling between my library and phone?

Comment 740 by Timmy posted on 7/11/2008 at 10:20 PM

I'm just wondering if you try the clicking back and forth method if it puts you at the end of the line of getting into the server.

Comment 741 by Jonathan Wolf posted on 7/11/2008 at 10:21 PM

Good to see peoples luck improving. Perhaps theres a new rack of Xservers chugging away doing what should have been set up ahead of time.

Just plug it in, let the connection time out (-4) then let it sit. It'll get there.

Then after everything's done and it restores, let it sit a good hour to re-sync 16GB of content.

I can say having played with the apps now... they're worth it! Time to buy Super Monkeyball.

Comment 742 by Matthew posted on 7/11/2008 at 10:22 PM

leave it plugged in and let it go, you dontneed to touch anything, dont need to toggle through anything, when theerror comes up you dont need to even hit okay, i alked back in the room and the error screen was up from before yet my phone was done, it will run automatically. good luck

Comment 743 by JR posted on 7/11/2008 at 10:22 PM

my phone works fine but i still cant see my iphone info on itunes cus it still trying to access itunes store.... does any of you that have updated theyre phones have the same problem?????

Comment 744 by Jman posted on 7/11/2008 at 10:22 PM

Anyone know if there is a way to rollback to the previous firmware? Need my phone!!!

Comment 745 by Lewis posted on 7/11/2008 at 10:23 PM

does everyone elses say "the network connection was reset" ? and "make sure your network connection is active and try again" ???

Comment 746 by Matt posted on 7/11/2008 at 10:23 PM

Matthew are you using a MAC? Or a windows PC?

Comment 747 by DavidinMinneapple posted on 7/11/2008 at 10:23 PM

The following advice worked for me. 5 hours later my phone is synching.

Dock iPhone.
Wait to get the (-4) error message.
Click iTunes Store tab.
Click on a song title and let song page load.
Immediately click on iPhone tab.

Comment 748 by David posted on 7/11/2008 at 10:24 PM

HOLY @$#%^@^$#^%$@#!!!!!

MY PHONE IS RESTORING FROM BACK-UP....

HOPEFULLY IT WILL COMPLETE IT'S INSTALL/UPDATE....

KEEP YOU POSTED. JUST KEPT ON CLICKING ON (-4) ERROR MESSAGE. CLICKING OFF IPHONE ICON, THEN CLICKING BACK ON IT. LOOKS LIKE IT MIGHT TAKE...

Comment 749 by Timmy posted on 7/11/2008 at 10:25 PM

Thanks Matthew.

I'm getting a little impatient with sitting at the computer waiting for it.

At least now I can go out and get some stuff done on my day off ha.

If anything happens with mine, I'll be sure to promptly post.

Comment 750 by Jonathan Wolf posted on 7/11/2008 at 10:26 PM

MBP here, left plugged in and finally worked. Hitting OK then out/in on iPhone for store didn't really do much.

As for rollback to older firmware, you'll still need to deal with it talking to the iTunes activation server, to confirm certificates after install.

Be patient. Trust me I've been at this since 9am Eastern and didn't realize I should have left it plugged in and wandered away.

Comment 751 by Mikki posted on 7/11/2008 at 10:27 PM

All contacts, calendar, past text threads, and email came through. The only thing that didn't was photos. ( I think it said they wouldn't transfer when you clicked on the update button.) I saved them to iphoto beforehand.

Comment 752 by Andy Clowes posted on 7/11/2008 at 10:27 PM

Right the phone is working but now I can not put any of the apps that I download and it still says accessing iTunes store. Boo!

Comment 753 by Amber posted on 7/11/2008 at 10:28 PM

Lewis..

Mine is saying the same things and it have been for the past 3 hrs now and I have tried everything that people are saying to do on the thread and NOTHING is working AHHH I think I am just going to watch a movie and wait

Comment 754 by Jonathan Wolf posted on 7/11/2008 at 10:28 PM

Andy, let it sit. I had the same with a (-4) then all of the sudden it showed me the backup to restore from.

Comment 755 by JR posted on 7/11/2008 at 10:28 PM

hey im done everything works now yey!!! i guess the key to do it is, as everyone who've don it say PATIENCE, of course it easy to ask for that once you are done haha so i understand all of you guys it was really fun dealing with this problem with a great iphone community like you guys, good luck to every one!!!

Comment 756 by mark posted on 7/11/2008 at 10:29 PM

im in the same boat

Comment 757 by Adam posted on 7/11/2008 at 10:30 PM

omg, i get a similar message, I am using an iPod touch, in itunes it says update is availible, I click it and it says iPod 2.0 software (iPhone) is availible so I click learn more and then it sends me to the iTunes store and then gives me an error message saying "temprarly unavailible"

update - - - - I just now tried to check again and now it says that there is no update for my iPod and that I am up to date with 1.1.4.

Comment 758 by David posted on 7/11/2008 at 10:30 PM

FINALLY,

unfortunately, patience is the only thing that will update and activate the phone.

my phone is back in action and my frustration will pass immediately once i get to play with the new apps.

just keep on clicking, it'll come for you...

enjoy!

Comment 759 by gz posted on 7/11/2008 at 10:30 PM

My phone is in the emergency only mode it upgraded; Does it just have to be activated

Comment 760 by SIKDMAX posted on 7/11/2008 at 10:33 PM

damn FINALLY it worked - Id hit iphone at least 300 times, finally switched over and started watching some youtube vids to pass the time and it popped up SYNCING lol.

Although it said activation alert, no signal is detected, a signal is required to complete activation, but when it finished its sync it worked fine. Who knows, just glad it works!

Comment 761 by Ish posted on 7/11/2008 at 10:34 PM

What are you continually clicking on to get it to connect ti itunes?

Comment 762 by rich posted on 7/11/2008 at 10:35 PM

finally got through just waiting for it to sync music and vids

Comment 763 by Tye posted on 7/11/2008 at 10:36 PM

ANYONE HERE WITH AN UNLOCKED IPHONE?

Comment 764 by Andy Clowes posted on 7/11/2008 at 10:36 PM

UPDATE.

if like me you can not wait o try your apps you can download the one you got on your computer straight to your phone for FREE.

PS it is well worth the wait its ace! keep the faith

Comment 765 by Johnny Boy posted on 7/11/2008 at 10:37 PM

Finally got through and phone is back...

Comment 766 by Rock posted on 7/11/2008 at 10:38 PM

Johnny boy how did you do it??

Comment 767 by Tye posted on 7/11/2008 at 10:38 PM

ARE PEOPLE JUST LEAVING THE PHONE IN OR DO YOU HAVE TO KEEP CLICKING TABS?

Comment 768 by Timmy posted on 7/11/2008 at 10:38 PM

Well, I'm tired of sitting here going between store and iPhone, so I'm gonna give the "leave-it-be-and-come-back-in-an-hour" method.

Hope everything works out soon for all of you. I FEEL YOUR PAIN! haha

Comment 769 by mark posted on 7/11/2008 at 10:38 PM

im using a PC should i let it sit or should i use the back and forth message

and anyone know why my old phone would still be fully working and active almost six hours later after i got the number 'ported'?

Comment 770 by Rock posted on 7/11/2008 at 10:39 PM

Tye I have an unlocked phone

Comment 771 by mark posted on 7/11/2008 at 10:39 PM

*method

Comment 772 by NICOLLE posted on 7/11/2008 at 10:40 PM

Mine still isn't working:( I don't know what else to do I have tried all the tips and it just keeps giving me the same messages....:( It is soooo frustrating!

Comment 773 by Lewis posted on 7/11/2008 at 10:40 PM

startin to get irritated lol... should i just leave it or keep clicking?

now im guessing its jus guna magically happen? lol

Comment 774 by miguel posted on 7/11/2008 at 10:40 PM

I was having the same problem accessing the itunes store. I kept trying for about two hours and just now it's finally restoring from backup. Let's hope it works. I'll post if I get 2.0 working.

Comment 775 by Tye posted on 7/11/2008 at 10:40 PM

ROCK, IS YOURS DEAD EXCEPT FOR EMERGENCY CALLS?

Comment 776 by Lou Benavides posted on 7/11/2008 at 10:41 PM

Is the (-4) error message the same as the WE COULD NOT COMPLETE YOUR ITUNES STORE REQUEST. THE NETWORK CONNECTION TIMED OUT....etc etc????

Comment 777 by Rock posted on 7/11/2008 at 10:42 PM

Tye yes at at the moment.
Tried downgrading to 1.1.4 firmware, no luck.
Guess I'm stuck till I get through on the server.

Comment 778 by Nicolle posted on 7/11/2008 at 10:42 PM

sadly yes it is the same message

Comment 779 by Britt posted on 7/11/2008 at 10:43 PM

My itunes says mine is up to date with the 1.1.4 update, i dont even have the option to upgrade it...

Comment 780 by Dave Hart posted on 7/11/2008 at 10:43 PM

SIKDMAX you were right, I did what you did and FINALLY after four hours it started to update.

Thanks

Comment 781 by Tye posted on 7/11/2008 at 10:44 PM

you have it through t-mob? I hope not being AT&T kills our phone? Heard any different?

Comment 782 by Tim Winslade posted on 7/11/2008 at 10:44 PM

After 5 hours of trying everything it suggests on these pages it just worked after me leaving it for a while!

My phone is on but I cant sync and info with it!! It wants to keep trying to connect to iTunes. But hey I can live with that at least I can make and recieve calls again.

GUYS JUST CHILL IT WILL WORK AND THE REMOTE APP WAS WORTH THE 5 HOUR WAIT!!!!!!!

Comment 783 by Rock posted on 7/11/2008 at 10:44 PM

Dave
What method did you use???

Comment 784 by Ish posted on 7/11/2008 at 10:44 PM

What are you continually clicking on to get it to try to connect to itunes?

Comment 785 by mark posted on 7/11/2008 at 10:44 PM

Lou

Im getting the same we could not complete your itunes store request message... im using a PC my friend just kept ejecting his and plugging it back in and got it to work like an hour ago... ive had no luck

Comment 786 by James posted on 7/11/2008 at 10:44 PM

Lewis, I'm getting the same "network connection reset" message. Really annoying. It's been several hours by now. Will this happen automatically or do we have to sit by our computers all day and keep clicking and trying? THANKS

Comment 787 by Lou Benavides posted on 7/11/2008 at 10:52 PM

So the remedy of leaving it plugged works for PC as well as MAC?

Comment 788 by anon posted on 7/11/2008 at 10:52 PM

I think after you have that connection error to iTunes store, you need to dismiss the error box and click elsewhere and click on the iphone (under devices) again so it will make the connection attempt again. I don't think it's how long you've been trying, I think it's just a matter of sneaking in with the right time with an open connection. Took me 45 minutes and may be 8 retries? The AppStore is hit or miss too, I could get in and download 3-4 apps then it would not connect, but if I tried again then it would connect. The good news is that this may drive people away from the store so I can just walk in tomorrow to get my new phone without waiting in line.

Comment 789 by Jessica posted on 7/11/2008 at 10:53 PM

Jeeze, this is outta control and really upsetting... Will leaving it be work just as well as the click method/unplug method?

The iPocalypse is upon us!

Comment 790 by Lewis posted on 7/11/2008 at 10:54 PM

OHH MYY DAYSSS

finally... was readin the comments then my iphone jus came alive! itunes is doing its job now! =]

cant wait for the pint app haha...

good luk everyone!...

Comment 791 by t posted on 7/11/2008 at 10:54 PM

Jessica, you jsut made me laught out load!

Comment 792 by Miami Mike posted on 7/11/2008 at 10:56 PM

After four hours and constant frustration I finally got it to work. I think its more about luck then any thing else. Although the more you try the luckier you get.

Comment 793 by Ronnie posted on 7/11/2008 at 10:56 PM

well mine finally worked boys and girls...after a mere 3-restores and 28-error messages

Comment 794 by Ras.Thun posted on 7/11/2008 at 10:56 PM

IF EVERYONE JUST STOPS CLICKING AND WAITS FOR THE PHONE TO UPDATE ITSELF THE SERVERS WILL CLEAR UP FASTER. THE MORE YOU CLICK THE SLOWER IT WILL BE FOR THE REST OF US.

Comment 795 by Mike Kurrle posted on 7/11/2008 at 10:57 PM

I just was able to restore and then when I checked my phone it was still the old version so I went back to iTunes and it didn't show the newer version... anyone else have this problem? What are all of the steps involved in this update... I want to make sure I am doing this correctly

Comment 796 by Steve Evans posted on 7/11/2008 at 10:57 PM

My iPhone 2.5G has been bricked since lunchtime. I've tried all the above to no avail. 9838 messages by the dozen, and at least as many -4's. Once I got a nice screen tell me that activation wasn't working and I should try again later.

Forcing a re-install by holding the home button whilst powering on by connecting the USB cable failed as it looks like it's not possible to revert to 1.1.4.

I'm running little snitch which tells me that when I click on iPhone under iTunes, it attempts to contact albert.apple.com, but, whilst iTunes happily proclaims "Accessing iTunes Store..." it's fibbing. No data is being transferred.

Comment 797 by Ryan posted on 7/11/2008 at 10:57 PM

I'm getting the -4 error message as well and I've been trying since 10am EST over in Boston. I've clicked on the Iphone button to re-start the activation to the itunes store countless times - I've also done the iphoto trick, reboot, etc. I have no more patience but honestly there is nothing else you can do I guess - it's a network problem. If anyone hears anything else about this error please post. - thanks -

Comment 798 by Matt posted on 7/11/2008 at 10:58 PM

Hey, click on the iTunes Store while waiting for it to "Access iTunes Store" actually worked for me too. I didn't buy a song or anything…

I don't know if it was just dumb luck or if all the iTunes Store tab requests somehow escalated the iPhone tab request…

Either way… Three cheers for HTTP!

Comment 799 by John posted on 7/11/2008 at 10:59 PM

hey if you get lucky enough to catch a network reset message immediately try again as fast as you can. theats how i got through

Comment 800 by Johnny Boy posted on 7/11/2008 at 11:00 PM

Rock

I just kept clicking between my movie library and the phone. It is a beautiful day here in NJ and you would think I have better things to do....Loooozer... But at least my phone now works...

Comment 801 by Roy posted on 7/11/2008 at 11:01 PM

i cant believe this im going out of business its 305 and still no good
someone please help
i tryed everything and nothing seems to work what should i do call att for a rebate????

Comment 802 by cK posted on 7/11/2008 at 11:01 PM

"We could not complete your iTunes Store request. THe Network connection timed out." is this error only for PC or its also for MAC!

Comment 803 by Andy posted on 7/11/2008 at 11:01 PM

I was just sitting here reading the posts and my phone came alive. The message reads:

SYNCH IN PROGRESS.
WAITING FOR ACTIVATION.
THIS MAY TAKE SOME TIME.

I'll post again if is works.

Comment 804 by Rock posted on 7/11/2008 at 11:02 PM

I just got to the lets get started screen.
But still getting the -4 error there

Comment 805 by James posted on 7/11/2008 at 11:02 PM

it finally worked!! you just need to keep trying, unplugging, plugging back in, etc. GOOD LUCK to you!

Comment 806 by Adam posted on 7/11/2008 at 11:03 PM

Called Apple, got in queue and put'em on hold. Went about my business. After about 30 minutes, my iBrick rang (wha?) and it's Apple iBrick support.

She says "The server is down. Try again in a few hours. Or maybe tomorrow. If you like, AT&T has offered to forward all calls to whatever number you'd like."

I query her some more. She got an email which said "The [activation?] server is down. We're working on it." According to her, no activations are working now until some indeterminate time in the future. Again according to her, Apple didn't foresee the demand on their servers today. [WTF!?]

I asked if there was any way to go back to 1.1.4. Nope, because you still need to do the "Activation" process, and the activation server is dead.

Clearly, she's at least partially wrong as some of you (lucky) jokers ARE getting through. But I've been trying for 5 hours now.

I told her I look forward to hearing what Apple is going to do for me to compensate me for my time and one or several days without my phone. She grunted.

Then, "Is there anything else I can help you with today?"
"Um, like what?"
"Any other issues you're having with your iPhone."
"Sure, I've got plenty of issues. But you can't help me with any of them because my iPhone is completely dead."
"Uh huh."

Comment 807 by adam posted on 7/11/2008 at 11:03 PM

keep waiting, i finally got mine to work.... after you get the error each time, click on the itunes store than back on the iphone and it'll eventually finish the update..

Comment 808 by Rock posted on 7/11/2008 at 11:04 PM

Verifying AT&T account info

Comment 809 by Roy posted on 7/11/2008 at 11:04 PM

im praying for my fone to cum alive the best bet i have is to just leave it connected to the comp on itunes

Comment 810 by t posted on 7/11/2008 at 11:04 PM

ROCK,
ANYONE GOT IT TO WORK WITH AN UNLOCKED IPHONE!
IT POPPED UP BUT SAID INSERT A VALID SIM. I DONT THINK ITS GOING TO WORK FOR US

Comment 811 by Andy posted on 7/11/2008 at 11:05 PM

Hey I had the same problem. I tried completely shutting down iTunes and restarting a couple of times and everything worked after the third restart. I had been trying some of the previous mentioned solutions without any luck. Thanks for the help.

Comment 812 by kory posted on 7/11/2008 at 11:05 PM

just keep clicking side tabs back and forth and it will eventually work

Comment 813 by kerry triplett posted on 7/11/2008 at 11:05 PM

mines working! thank god! oh and i reccomend aol radio to everyone its awesome

Comment 814 by Steve Evans posted on 7/11/2008 at 11:05 PM

Aha! Posting on here is clearly what makes the difference! It lives Egor, it lives!!!!!!!!!

Comment 815 by Rock posted on 7/11/2008 at 11:06 PM

Mine is unlocked and right now it is still on the Please wait while AT&T verfies your account

Comment 816 by Johnny boy posted on 7/11/2008 at 11:06 PM

Eventually it worked like everyone else is saying... it's sync is in progress thank the Lord.

I have a PC and used the click on click off method, I dont know if you can do the wait method with a PC

Comment 817 by Andy posted on 7/11/2008 at 11:06 PM

Follow-up post...

The connection eventually happened for me, but now I get a new error message:

NO SIGNAL DETECTED.
SIGNAL IS REQUIRED TO COMPLETE ACTIVATION.

So, I'm still not working even after I got a successful connection through itunes.

Comment 818 by David posted on 7/11/2008 at 11:06 PM

GOT IT AND GOT EVERYTHING DOWNLOADED. MY PHONE IS JUST AS IT WAS BEFORE WITH 2.0 INSTALLED. LOOKS LIKE ITUNES IS STILL COMPLETELY JAMMED. MY PHONE WILL NOT CONNECT TO ITUNES YET. I CAN PLAY WITH THE APPS THOUGH AND LET ME TELL YOU 'REMOTE' WHICH IS THE FIRST APP I DOWNLOADED IS BAD ASS... SERIOUSLY COOL SHIT...

KEEP ON CLICKING BOYS

Comment 819 by Finally posted on 7/11/2008 at 11:07 PM

I finally got it to install as well. All i did was unplug the phone from the cradle and pluged it back in. finally sync in progress! Keep trying, i did for 3 hours!

Comment 820 by Mike Kurrle posted on 7/11/2008 at 11:07 PM

If you just use the "leave it alone method" without clicking between tabs or plugging and unplugging... don't you still get th -4 error message? If so do you just leave it anyway?

Comment 821 by Rock posted on 7/11/2008 at 11:07 PM

I'm having trouble getting past the AT&T verification process

Comment 822 by Brian posted on 7/11/2008 at 11:07 PM

mine just kicked in and is restoring since 8est keep trying

Comment 823 by charger posted on 7/11/2008 at 11:07 PM

I got it! Good lluck everyone, there is hope!

Comment 824 by Mike posted on 7/11/2008 at 11:08 PM

I tried what Matt said and it worked. I opened the itunes store in a tab then I clicked on the iphone and waited?

Just try everything above and hopefully soon it will work for you:)

Comment 825 by t posted on 7/11/2008 at 11:08 PM

ROCK,
WERE SCREWED BRO!

Comment 826 by MTZ posted on 7/11/2008 at 11:08 PM

Adam if apple told you that no activation were working, they are lying, mine just started after working on it since 10am CST

Comment 827 by GRANT posted on 7/11/2008 at 11:09 PM

I worked for me on vista: not sure which method worked but this is what i did.....try it and let me know

I confirmed safari and made it my defult web browser

i then tried to access the store again

whilst waiting i clicked istore/itunes apps (new) in a box in the upper left box of the page!

My itunes store then came on

Not sure which part of what i did made it work!!!

Good luck guys

Comment 828 by StPatty33 posted on 7/11/2008 at 11:09 PM

FINALLY!
It's in "waiting for activation" mode.

I can say that clicking back and forth IS quicker than just letting it set. I just let it sit for an hour to no avail, came back and clicked onto the iTunes store then back onto iPhone and it started working.

So, as other people have said, it will probably work if you just leave and come back, but it will work sooner if you keep clicking back and forth.

Comment 829 by Roy posted on 7/11/2008 at 11:09 PM

thank god it came alive its restore in now after 4 hours holy crap its moving pretty quick once it started cuming alive still pissed tho

Comment 830 by mshock posted on 7/11/2008 at 11:09 PM

I just want everyone that is sitting here reading these posts, looking for something to try to make their phone work (which is what I have been doing for HOURS), NOTHING is going to work!!!! I think there are people posting that if you click on this or click on that, your phone will start syncing, but I think the reason they think that is what worked for them is because that is what they had just done when their phone started syncing. Believe me I have tried everything that everyone has suggested, but nothing has worked. I was sitting here, reading some of the latest posts, and the phone started syncing on its own!!!!! I did absolutely nothing to make it work, so the leave-your-phone-docked-and-come-back-later method works!!!!!!!!!

Comment 831 by Ryan posted on 7/11/2008 at 11:09 PM

I'm in finally, the itunes store trick worked for me on the 2nd try.

click on your iphone so it starts the searching for the itunes store process. then click on the normal itunes store button, when in the itunes store i just clicked on one of the featured movies, when in loaded to the screen where you could buy it, I just clicked back to the iphone where it was still searching and 3 minutes later I'm fully functional.

FYI - i have a 1st generation phone - upgrading the software with AT&T (not an unlocked phone) using a macbook.

Thanks for your help everyone!

Comment 832 by Rachelle posted on 7/11/2008 at 11:09 PM

OMG. FINALLY I HAVE BEEN TRYING EVERYTHING THAT EVERYONE ON HERE SUGGESTED AND WHEN I WENT BACK TO IT, I CLICKED ON A SONG IN THE STORE TO PREVIEW IT THEN CLICKED ON IPHONE AND

WHALA!

THANK YOU JESUS

Comment 833 by Pete posted on 7/11/2008 at 11:09 PM

Here's the deal: I've done everything. I've clapped, cried, sang, danced, prayed with my dog, drank vodka (calm my verves), I even placed my phone on the Holy Bible. Obviously nothing worked. I finally got my 1st gen. phone to sync and update. I've been trying since 9am (cst). It's just luck. Just keep trying and have faith! By the way, Apple blows! You'd think since they make $457889768755599 a day, they'd use our hard earned money towards better server and ISP connections. I guess that's why they are so frickin rich! Bastards!

Comment 834 by Stormy posted on 7/11/2008 at 11:09 PM

keep trying... after 45 minutes, my phone is now activating.

Comment 835 by Nicolle posted on 7/11/2008 at 11:10 PM

THANK YOU TO ALL THAT LEFT TIPS>>>I am synching....waiting for activation after 4hours!!!!!!!!

Comment 836 by KalofXeno posted on 7/11/2008 at 11:10 PM

Just started to go after almost four hours. Mine and my girlfriends.

Comment 837 by anato posted on 7/11/2008 at 11:10 PM

Is anyone able to download the update now? I can't find it on Apple's site and when I "check for update" in iTunes it tells me 1.1.4 is up-to-date.

Comment 838 by Amanda posted on 7/11/2008 at 11:10 PM

I just got through... i was toggling between the itunes store and my iphone... the phone has just started to sync

Comment 839 by David posted on 7/11/2008 at 11:10 PM

I STILL GET THE ERROR (-4) MESSAGE WHEN I TRY TO CONNECT TO ITUNES. I HAVE EVERYTHING INSTALLED AND CAN USE MY PHONE JUST AS IT WAS. JUST CANT CONNECT TO ITUNES SEAMLESSLY. I WOULD IMAGINE THAT ITUNES WILL BE HAVING TROUBLE ALL DAY AND PROBABLY A BIT TOMORROW AS WELL.

Comment 840 by Erick Mikiten posted on 7/11/2008 at 11:10 PM

Just keep trying and have patience. I tried doing 2.0 on my old iPhone first thing this morning.

One hour of trying over and over, with error -4.

Gave up, went to the Apple Store to get the new one. Line was longer than the first day of the initial release. Drove on to work.

Tried over and over, licking on iTunes Store than back on the iPhone. Eventually it got traction and worked.

THe following sync is VERY slow to restore all the music and videos. But all is working fine now, and I'm downloading mew wild apps.

Comment 841 by Warren posted on 7/11/2008 at 11:10 PM

just keep trying...eventually it will work

Comment 842 by BONES posted on 7/11/2008 at 11:10 PM

ATTENTION!!! FIX FIX FIX!!!!

Download a Free App such as Remote. Then Simply Plug your iPhone in. INSTANT Fix. Restores you backup data and activates the phone in a flash if you have less than 5gb Used.

Comment 843 by Adam posted on 7/11/2008 at 11:11 PM

Oh thank the FSM. It's working.

Yes, of course, the Apple person was not telling me the truth. The problem is that she DIDN'T KNOW the truth. They're mushrooms at iPhone support land (kept in the dark and fed s....).

Comment 844 by Pradeep posted on 7/11/2008 at 11:11 PM

yayyyyyyyyyyyyyyyyyyyyyyyyyyy

finally got activated and sync in progress now... touchwood..

keep switching between itunes store and the iphone.

Man.. iam an aethiest... may be i shud start trusting in god .. phew....

Comment 845 by Adelejoanna posted on 7/11/2008 at 11:11 PM

After its tried to access itunes store does it say

'We could not complete your Itunes store request. The network connection timed out.
Make sure your network settings are correct and your network connection is active, then try again.'

thats what mine says... is that the same for you?

Comment 846 by david posted on 7/11/2008 at 11:12 PM

REMOTE IS A VERY COOL APPLICATION. LOVE IT...

Comment 847 by Adelejoanna posted on 7/11/2008 at 11:12 PM

just as i posted my iphone came along and now says SYNC IN PROGRESS and 'Iphone is activated' underneath, itunes is slowly restoring Iphone from backup... hope this is good lol

Comment 848 by Britt posted on 7/11/2008 at 11:13 PM

You do realize that the more people that call, the longer its gonna take to get a call through. Since there are about 700 of us in this blog alone calling, that already takes some time, but imagine all the independent people calling as well, i imagine that apple is getting at least 10,000 calls right now, probably more, everyone should just wait, and sit patiently, until we get the answer.

Comment 849 by Rock posted on 7/11/2008 at 11:14 PM

FOR THE LOVE OF ALL THAT IS HOLY. That took waaaaaayyyyy toooo long but it worked.

Good luck

Comment 850 by Pico posted on 7/11/2008 at 11:15 PM

I was having the same issue, the emergency call screen. It just seems to be a matter of patience. Everytime I would get the error pop-up I would just click on the "iTunes Store" on the sidebar and back on the iPhone, and it magically worked. I did that for about 30 minutes. It's annoying but it's not too high of a price to pay to get your toy working again.

Comment 851 by Keep Waiting! posted on 7/11/2008 at 11:15 PM

YEEEAAAAHHHH!!!! Hang in there everyone! It works eventually! Just leave it plugged in!

Comment 852 by Chapmey posted on 7/11/2008 at 11:15 PM

Holy Crap, I think it's finally working!! Took 3 hours, but that sounds like better than a lot of you. Keep on trying...

Comment 853 by Wokoci posted on 7/11/2008 at 11:16 PM

After trying for about 6 hours, the activation process started, and now i am ok. I just kept trying

Comment 854 by Dennis posted on 7/11/2008 at 11:16 PM

Just went through for me, just clicked iPhone after being away for a while and now it is restoring finally.

Comment 855 by Adelejoanna posted on 7/11/2008 at 11:16 PM

I called around 3 hours ago... before I had chance to explain my problem he knew exactly why I was calling and just said 'the server is down at the moment i can only sugest you try again in a few hours' so i dont really think theres any need to call, were all in the same boat... i only called because i thought maybe it was a problem with just my phone

Comment 856 by Mike posted on 7/11/2008 at 11:16 PM

I have the same problem, so frustrating, one word, iBrick. But you named my issue perfectly

Comment 857 by Warren posted on 7/11/2008 at 11:17 PM

it works...

Comment 858 by t posted on 7/11/2008 at 11:18 PM

ROCK, HOW DID YOU GET IT TO WORK WITH AN UNLOCKED IPHONE? ANYONE HAD LUCK WITH AN UNLOCKED IPHONE?

Comment 859 by Garrett posted on 7/11/2008 at 11:18 PM

SUCCESS, third try is the charm.
What I did was click on the iphone then as it was trying to load the store i clicked on the store and then back to the iphone and it worked. Hop that helps

Comment 860 by Rob-UK posted on 7/11/2008 at 11:18 PM

left mine for a few hours as I got sick of sitting here...

but it just worked, and is restoring music and video as we type ;-)

only thing I did different this time was to keep the screen on the phone open, and not let it go into powersave so to speak, so I just typed random numbers on the emergency screen and within seconds it was working ;-)))))) that said, it may be just luck and timing... worth a try though if your still stuck....

also, I had problems in the 1st instance where I had downloaded 2.0, it was hanging for a good 30-40 mins so I disconnected thinking that I had too much open on the mac and it had frozen.... Which is when the probs started with the emergency screen and all the other symptoms stated above, I also held down the home button and the power button to force a restore, and then tried to download the update again only to notice that it was 1.14 (or something, not 2.0 anyway). So I assumed it was going to reinstall an older version, BUT it seems that 2.0 is up and running as I can se the App Store in my menu items....

hope that waffle helps anyone who is puzzled out there - sorry for any typos

Comment 861 by Jessica posted on 7/11/2008 at 11:18 PM

iPocalypse is over for me! I chilled out for a little while, randomly unplugged it and now its doing it's thing!

iBrick status 10:59AM-3:14PM

Comment 862 by Eric posted on 7/11/2008 at 11:18 PM

Downloaded 2.0, bricked my phone, finally came back on and it's in 1.1.4 and it says that is the newest version! Did apple take it down??

Comment 863 by Ryan Roberts posted on 7/11/2008 at 11:19 PM

FINALLY WORKING!!! It took me 4.5 hours and it finally is starting to sync. I used the leave it alone connected to my music library for 30 minutes method. After that I clicked on my iPhone and it finally connected to the iTunes Store.

Comment 864 by Brian posted on 7/11/2008 at 11:20 PM

mine is still restoring but says signal alert on phone anyone seen that yet

Comment 865 by Ivan posted on 7/11/2008 at 11:21 PM

Finally got it working!!!!! It wont update to 2.0 even though I have itunes 7.7....... any suggestions?

Comment 866 by Chris posted on 7/11/2008 at 11:21 PM

To whoever suggested clicking "enter" when you get the error message fro the itunes store then clicking the page down and page up button in sequence, thank you. It got be in after about 10 tries. Been trying to upgrade since about 10 am. What fun!

Comment 867 by Adelejoanna posted on 7/11/2008 at 11:22 PM

i dont think theres a certain method. i just think we all need to wait lol

Comment 868 by Rob-UK posted on 7/11/2008 at 11:22 PM

>> Finally got it working!!!!! It wont update to 2.0 even though I have itunes 7.7....... any suggestions?

WAIT A FEW DAYS - if the phone is working, just chill and wait till this madness is over

Comment 869 by Timmy posted on 7/11/2008 at 11:23 PM

I AM SYNCING!!!

I went and played Guitar Hero Aerosmith for about 40 minutes, came back, hit the iPhone tab, and it just went on try number one.

So, everyone, go play guitar hero, and come back and try haha.

Comment 870 by Andy posted on 7/11/2008 at 11:23 PM

Final post from me...

Along with others, I can now say "have patience". Mine now finally works, is activated and fully functional. Just leave your phone connected to itunes and wait. No need to keep clicking on it. Once "synch in progress" message appears, expect another error message... just leave it alone and eventually things will clear up. Have faith... bitches.

Comment 871 by Bryan posted on 7/11/2008 at 11:24 PM

Finally worked!!

I let it sit at the "network error" in iTunes went and played some Halo and came back 20-30 minutes later.. NOTHING had happened, I clicked off iphone to playlist and back to iphone. The sync occurred instantly within 3-5 seconds. my pictures appear to have been backed up as well

Comment 872 by Timmy posted on 7/11/2008 at 11:25 PM

I think I remember someone saying something about sliding to hit cancel after it says iPhone is activated? To me that seems like a bad idea to "slide to cancel"

Any answers?

Comment 873 by Rob-UK posted on 7/11/2008 at 11:26 PM

loads of success stories coming in, maybe Apple finally sorted it ??????!!!!!!!!!!!!!!!!!

Comment 874 by Jeff posted on 7/11/2008 at 11:26 PM

LISTEN CAREFULLY!!
DO NOT CLICK, DISCONNECT,CHANGE FROM IPHONE TO MUSIC ETC, DON'T REBBOT, DON'T UNPLUG!!!
Just got thrpogh to my son on the genius bar, after 6+ hours of doing all the above. He said the "official" word is to "LEAVE IT CONNECTED, AND DON'T TOUCH OR CLIK ANYTHING. IT WILL EVENTUALLY JUST D/L. PERIOD.
i did just that, and in 10 minutes....DONE!!

Comment 875 by ben posted on 7/11/2008 at 11:26 PM

That was brutal! It took 7 hours to get my phone back! It finally connected to the activation server about 5 minutes ago. I clicked back and forth for a while, ignored it for a while, then clicked some more... and finally it worked. Now I have to weed through my voicemails that have been piling up over the past 7 hours! Best of luck to the rest of you!

Comment 876 by mark Hannah posted on 7/11/2008 at 11:26 PM

had problem everyone here is talking about. it just worked and is now restoring iphone. update from 1.1.4 to 2.0 mark

Comment 877 by Elvis Throckmorton posted on 7/11/2008 at 11:27 PM

I was at this for hours and it finally went thru and is now syncing my music. I do believe the key to successfully getting thru was to stare at the screen for hours, repeat the same steps, pull out some hair and throw it at the monitor and occasionally yell cuss words. That seemed to work for me.

Comment 878 by Ivan posted on 7/11/2008 at 11:28 PM

True!! Thanks Rob

Comment 879 by Pete posted on 7/11/2008 at 11:28 PM

WOOOOHooooooo I'm done. I think they are fixing the server issue. It seems people are getting in now. Keep trying. Click between store and iPhone tab, you'll get through. One plus, my girlfriend feels bad that I wasted my day so she said she'll make it up to me tonight. I guess the 6 hour update is worth it?

Comment 880 by Eric posted on 7/11/2008 at 11:29 PM

Had the same "slide for emergency call" problem. I docked my phone, turned it off, then back on again and iTunes now recognizes the phone and I have service again. I get a message stating that an iPhone has previously been synched w/ this computer and the option of setting up as a new iPhone or restoring to from the backup of the previous iPhone (which are one and the same). I haven't decided yet - if I restore to previous backup, will that be 1.x ver of software? If I set up as new phone will compromise my ATT account?

Comment 881 by Ish posted on 7/11/2008 at 11:29 PM

it works - click - cuz - repeat is what worked for me.

Comment 882 by Dean posted on 7/11/2008 at 11:30 PM

I used BONES' method above (2:10pm) and it worked. Try and see if it works for you. I waited 4 hours today. These apps better be worth it. HAHA!

Comment 883 by Timmy posted on 7/11/2008 at 11:30 PM

Hey Pete,

You should tell the g/f that she owes you the same amount of time you waited for this ordeal haha.

Comment 884 by MAria posted on 7/11/2008 at 11:31 PM

I tried alternatively clicking the store / songs and the iphone for hours, but with no luck. The "network error" message kept popping up. I pressed the ok button and then left it (I don't think you need to keep clicking back and forth on the phone, and store), and it activated by itself! - took about 5 minutes wait, now it is restoring.

Sadly I've not got the 2.0 upgrade (after all that!!) - but this 4 hour wait has dampened my appetite. I can wait.

Good luck people. It can happen to you too!

Comment 885 by embee posted on 7/11/2008 at 11:31 PM

HOORAY!!!

for(attempt=0; attempt<100000000000;attempt++) and 4 hours later, iphone updated successfully going past error 9838 and error 4.

Comment 886 by Eran posted on 7/11/2008 at 11:32 PM

I let mine sit for several hours and it didn't work. I clicked ok on -4 error message. Clicked another folder and then clicked iphone so it would try to connect again and then immediately clicked itunes store. It immediately came up saying that it was restoring iphone from the backup and the iphone itself says waiting for activation.

Comment 887 by Timmy posted on 7/11/2008 at 11:32 PM

My phone just re-booted before doing the contacts/music/photos etc. sync, and i've had about 15 alerts for missed texts, emails, calls, and voicemails. Thanks Apple. Lucky for me, it's my day off, and are most likely relatively unimportant calls *knock on wood*

Comment 888 by Charles posted on 7/11/2008 at 11:33 PM

Oh, and thanks Raymond for letting all of the distraught iPhone users utilize your home as a triage center.

Comment 889 by Annie posted on 7/11/2008 at 11:33 PM

I literally unplugged my computer, internet everything out of the wall but left the iphone on the base. Waited 10 minutes and plugged the computer back in. I am now in restore mode after not being able to connect since 9 am this morning. Hope this helps!
It says SYNC IN PROGRESS...but im getting text messages and phone calls...But I'm not touching this till the restore is done, I have been waiting all day for this!

Comment 890 by BAMF posted on 7/11/2008 at 11:34 PM

finally got mine to go through! Ooh woo

Comment 891 by Charles posted on 7/11/2008 at 11:34 PM

I stopped the Clickfest that a lot of people were saying to use (I even set up a macro to handle it for me) about an hour ago. I accidentally clicked on iPhone in iTunes about a half hour later and it worked instantly. I'm almost done syncing my music and videos back.

I recommend just taking a long break and coming back and seeing what happens.

Comment 892 by Adam posted on 7/11/2008 at 11:35 PM
Comment 893 by Pete posted on 7/11/2008 at 11:38 PM

Timmy,

I think that's a fantastic idea!!! 6 hours of loving for 6 hours Apple's corporate bullshit!! I'll spank her and say this is dedicated to Apple from all the people who wasted their brain cells today! Cheers!

Comment 894 by TLanette posted on 7/11/2008 at 11:43 PM

Oh thank god! I thought it was me. I did everything you did. I have that same Slide for Emergency picture and can only make emergency calls. I have had that picture for at least two hours. I am on eternal hold with applecare. This sucks.

Comment 895 by solo posted on 7/11/2008 at 11:53 PM

YAY!!!! After clicking back and forth between the iphone icon and my library for several hours, i went out to get something to eat. upon my return, i tried again and it worked on the very first time! good luck to the rest of you! By the way, anyone in the market for an AppleTV unit?

Comment 896 by t posted on 7/11/2008 at 11:53 PM

anyone able to to update an unlocked iphone?

Comment 897 by TLanette posted on 7/11/2008 at 11:53 PM

Got through to the applecare site. Here is the scoop. The activation server has reached capacity. There are so many people trying to activate and update, that the server can't handle it. It is taking a long time to find everyone's previous activation information. That is why we keep getting the message that "Itunes store can not connect, etc." The technician said that you should leave your phone plugged into the computer and it will eventually activate. I just plugged my phone back in and joy of joys, saw the "Sync in Progress" sign. It also says "Waiting for activation. This may take some time." You may have even heard me scream. So I hope this helps my fellow Iphoners. TLanette

Comment 898 by Sharkey posted on 7/11/2008 at 11:54 PM

I think mine is finally working. i came back this morning at about 10 mtn time and it didn't work, so i put my SIM in my old phone and went to Buffalo Wild Wings. I came back and i think its working now.

Comment 899 by Amber posted on 7/11/2008 at 11:56 PM

FINALLY!!!!! my phone has updated and 2.0 is so worth it I am playing with the apps right now..so just leave it a lone for a little bit and it will work hope everyone is having food luck

Comment 900 by Jen posted on 7/11/2008 at 11:56 PM

Well after 3 hours earlier this evening of trying to get it to work, I decided to switch of the pc and wait until later. I've just now connected it again and it is finally working, currently restoring music and videos. I have to say I think it is absolutely ridiculous that Apple decided to release the 3G and this update on the same day producing all of this traffic that they couldn't handle. I mean it's common sense to let the first gen iphone users update to 2.0 before the 3G is released. Apple made a huge mistake, and I really hope they learn from it.

Good luck to those of you still trying to get it work. I just hope after it has finished restoring that everything works ok. Fingers crossed.

Comment 901 by Mike posted on 7/11/2008 at 11:57 PM

After 6.5 hours and repeatly going back and forth between Itunes and Iphone, it just activated and is now restoring my music. The servers are working, you just have to be lucky to catch them....

Comment 902 by me posted on 7/12/2008 at 12:00 AM

I think Apple has finally fixed everything now, I seem to be able to connect to iTunes store at will, it was giving error even on sync earlier (after successful update to 2.0).

Comment 903 by Phil A. posted on 7/12/2008 at 12:01 AM

Just got mine working about 20 minutes ago. Installing apps now. Update worked well once it started. Been going since it first came out though I took a few hour break to give people who needed it immediately a chance to get going. Here's a hint for once you get through. You have to authorize your computer through itunes at the top bar on the screen under store where the file/edit/etc menu's are to install the apps. Might save you some time. I'm sure we could all use a bit of that :) Try not to be too hard on Apple. It's a good thing that there is overload, means there are a ton of users and that is great for the platform. If you don't want a little down time maybe you should wait for day 2 to try the next install. Hopefully they will get a better system in place sometime though to solve that in the future.

Comment 904 by matt posted on 7/12/2008 at 12:02 AM

anon: I think after you have that connection error to iTunes store, you need to dismiss the error box and click elsewhere and click on the iphone (under devices) again so it will make the connection attempt again.

been trying for 5 hours. did this and it worked first time.

Comment 905 by Will posted on 7/12/2008 at 12:05 AM

I jus waited a little bit and eventually it came on, i jus left it plugged up

Comment 906 by tanner posted on 7/12/2008 at 12:05 AM

it finally worked.. jesus what a day. (so Far)

Comment 907 by Timmy posted on 7/12/2008 at 12:07 AM

100% updated to 2.0, and synced. All my contacts, pics, music, and vids went over without a hitch (aside from the 4 hours I spent going between store and iPhone).

The server must be clearing up some.

To those of you still waiting it out, it will work eventually!

Comment 908 by Eric posted on 7/12/2008 at 12:21 AM

Any suggestions on getting 2.0 to download? I have iTunes 7.7 and when I click "check for update" it says I have the latest version even though it says I'm running 1.1.4. Help?!

Comment 909 by Igor posted on 7/12/2008 at 12:24 AM

FIXED - DIFFERENT FROM ALL ABOVE:

After trying for several hours by restarting iphone, itunes and pretty much everything I could think of, what finally did it is to reconnect the iphone to a DIFFERENT usb port on my computer. That caused a reinstall of the drivers and itunes picked it up and now everything is back to normal!

Comment 910 by Phil Arena posted on 7/12/2008 at 12:25 AM

Eric - I believe they are switching the ability to start the update on and off, probably as the server traffic clears up I'd guess. Try again in a while and it will probably let you do the 2.0 again. I've seen it switch a few times myself. Make sure you don't need your phone in a hurry and just leave it connected once it starts even if you get an error message. Good luck to ya.

Comment 911 by SE posted on 7/12/2008 at 12:25 AM

2 issues:

1) my contacts did not come back, although my photos did. What can I do about that? (they are just the phone #'s of friends and family that were on my phone previously, not already stored in Outlook or anything like that)

2) I tried to download a free application - Remote. went to apps store, downloaded it, but when i try to sync applications it says "The Application 'Remote' was not installed on the iPhone because you are not authorized for it on this computer." BS! this is my computer...how can i not be authorized?

Comment 912 by Phil Arena posted on 7/12/2008 at 12:27 AM

SE - Look for the store menu in itunes in the file/edit/store type menu at the top of the screen and select authorize computer.

Comment 913 by Jeremy posted on 7/12/2008 at 12:27 AM

When I plug in my iPhone and click "Check for Update" I get "This version of the iPhone software (1.1.4) is the current version." What gives???

Comment 914 by jessica posted on 7/12/2008 at 12:30 AM

mine finally downloaded but now it's having problems restoring; it keeps stopping in the middle and saying "are you sure you want to stop restorin" and i hit continue, but then there are errors and won't let me continue. anyone else have this issue?

Comment 915 by Seth posted on 7/12/2008 at 12:36 AM

Mine finally worked and updated! (After waiting all morning). Now I want to play!

Comment 916 by Seth posted on 7/12/2008 at 12:37 AM

Jeremy 3:27 - Try quitting iTunes and launching it again. I had to do that.

Comment 917 by Jonas posted on 7/12/2008 at 12:42 AM

Wow, 900+ posts?! This device really pulls in traffic, huh?

Well, all I can add is that my iTunes didnÄt show the updated 2.0 firmware so I manually downloaded and installed it - after a bit of synching/backing up, it was running quickly (about 20 minutes in total I'd guess).

The REMOTE Function of AppleTV and iTunes alone is worth it, LOL - awesome stuff! And the Bloomberg App is a fantastic improvement over the earlier stock app too.

This thing will fly in the business world... soo many possibilities, and the SDK for us developers screams quality. More than happy.

Comment 918 by mike Spano posted on 7/12/2008 at 12:42 AM

switching to a different usb port worked for me... I have been trying since 8:00 this morning.

Comment 919 by Aaron posted on 7/12/2008 at 12:47 AM

My phone is finally syncing everything back. One note, I don't know if it's coincidence or not. I got back from a couple hours away and I had left my iTunes sitting running. I came back and clicked Music and then iPhone, and it failed to connect to the iTunes store. Then I exited iTunes and tried again and it worked. Just for any who are still waiting :)

Comment 920 by SnuzBox posted on 7/12/2008 at 12:52 AM

After 3 hours of giving my iPhone the evil eye and doing everything short of stabbing myself religiously in the head to stop the pain of my phone being a brick... it started to sync and all is right with the world now...

My phone, she is alive.... ALIVE!

Comment 921 by Mercury posted on 7/12/2008 at 12:56 AM

The remote control is really cool, but Im not sure I have much use for it. But if you have Apple TV, then I think it is really nice.

Comment 922 by andrew_j posted on 7/12/2008 at 1:02 AM

Still getting the message that 1.1.4 is current...

Comment 923 by Matt Williams posted on 7/12/2008 at 1:02 AM

Small town folk just don't get it. Be sure to read the comments under this article.
http://www.kentuckynewera.c...

Posted this mostly so I could be part of Ray's bazillion comments today. :)

Comment 924 by Jeremy posted on 7/12/2008 at 1:04 AM

still getting the 1.1.4 message as well.....driving me crazy!!!

Comment 925 by Lucien Palmer posted on 7/12/2008 at 1:14 AM

I had the "you are running the latest 1.1.4" message the first half dozen times I clicked update. Then all of a sudden the 2.0 message popped up and downladed.

The only odd thing now is that the 'iPhone control panel' inside iTunes is completely gone.

It shows the iPhone connected on the left, and on the right is just a screen that says "iPhone"

Comment 926 by Jessica Mutchler posted on 7/12/2008 at 1:15 AM

I saw last night that the apps store was up and running so I bought and downloaded a bunch of apps for my ipod touch. This morning I got up to download the 2.0 update, all excited, only to get the message that iTunes could not access the store. Now, hours later, iTunes is telling me that my old software version is the most current version which I know to be false. I was so excited for the upgrade and now I have all these apps that I purchased that I can't even use because I can't get the 2.0 upgrade. I'm so frustrated.

Comment 927 by Hawthorn posted on 7/12/2008 at 1:55 AM

If iTunes is telling you that 1.1.4 is still current, take my advice and let it be for now. I forced the upgrade at lunchtime today (being an impatient sort) and then spent an hour and a half refreshing iTunes until I got activated.

This should all have died down by Sunday. If you can wait till then, you should.

Comment 928 by Daisymoonbeam posted on 7/12/2008 at 1:57 AM

Mine was doing all that stuff. But came back after waiting 5 hours and trying again. Now it's fine.

Comment 929 by Hawthorn posted on 7/12/2008 at 1:59 AM

By the way, I recommend that once the phone is 'bricked' and you're waiting for activation, call it and leave yourself a voicemail. That way you'll know when it's activated by the voicemail notification sound!

Comment 930 by Zack posted on 7/12/2008 at 2:19 AM

mine shows that there is an update...but when i click on learn more....it loads for a second and then takes me back to my ipod control panel.....anyone else having this problem?

Comment 931 by Jeremy posted on 7/12/2008 at 2:27 AM

looks like its working for me now!!! its installing the apps....it took forever to go through each process of restoring, backing up etc etc....hope it works for everyone else!

Comment 932 by geoff wally posted on 7/12/2008 at 2:34 AM

Same thing for me - started at 830AM and FINALLY at 1530 was able to get into my phone. Now all the apps I downloaded and sitting on my computer won't sync - saying they're not authorized for this computer ... man makes me think twice about buying the new one.

Comment 933 by Travis Short posted on 7/12/2008 at 3:26 AM

I had the same problems and I could get nobody at Apple to answer a call or email. The very bright spot is that a wonderful woman at AT&T gave me a full one month credit on my bill for the inconvenience. It wasn't AT&T's problem, so she went way above and beyond. Each and every month I am surprised by the courtesy, professionalism and willingness to help shown by AT&T cellular phone reps.

AT&T = A+
Apple = F-

Comment 934 by Jeremy posted on 7/12/2008 at 3:48 AM

is anyone else having a problem with the maps feature to find your location? i have tried multiple times to get nothing but a spinning blue wheel....any advice would be greatly helpful!

Comment 935 by Todd Spencer posted on 7/12/2008 at 3:53 AM

Incidentally, on top of the activation issues there are other lurking demons in this so-called "upgrade".

After FINALLY getting my 8gig 2.5G iPhone to re-activate I learned that NONE of the apps that I downloaded yesterday will work. I counted to ten and told myself "be patient, they'll get it fixed."

But then, to add insult to injury, NONE of the music I've purchased from the iTunes store will play on my iPhony. Dead air. The music I've ripped from CDs plays just fine, thank you very much.

Comment 936 by Alan posted on 7/12/2008 at 4:47 AM

I went through what everyone else went through today: in my case about 5 hours with no phone. Finally was able to sync to iTunes, got all data resynced, downloaded one free app (AOL IM), used it a touch, went to friends' home, made a phone call, ate dinner...and discovered the phone went dead as a doorknob during dinner.

I now cannot turn it on; cannot place in cradle and get any "read"...I encourage everyone to stay as far away from 2.0 as possible until Apple really figures this out. Today's issues are not just DOS and network traffic, imho.

Comment 937 by Bryan posted on 7/12/2008 at 4:48 AM

When you all upgraded (successfully) your 2.5G iPhones to the 2.0 firmware, did your phone go through the "re-activation" feature? i.e. does it look for confirmation from AT&T to see if you have service with them? I'm out of the country and have suspended my service until I get home. I don't want to brick my phone (which I'm using as an iPod, address book, etc while I'm gone) and have to wait months before I can use it again.

Thanks

Comment 938 by heydrinks posted on 7/12/2008 at 4:54 AM

you know I was frustrated at first....downloaded the 2.0 successfully around 10:30 am est but the connection was terminated 2/3's of the way through the upgrade of the phone itself....after about an 1 hr and 1/2 of traffic jam angst....i settled down and attemped to reconnect with itunes about every 15 minutes....my brick turned back into a phone around 3:15 pm (upgraded of course)....so whats a coupla' hours without a lifeline....the landline on my work desk still worked if I needed to chat...everything is up and running with a bunch of free app's from the itunes store and tomorrow it'll be like this never happened!!!

Comment 939 by SL posted on 7/12/2008 at 6:37 AM

I upgraded my 2.5G iPhone to the 2.0 firmware last night after reading it was available early for manual download. Other than my not understanding initially how to remove the .zip extention from the file name, I had no problems at all. Downloaded the software in about 15 minutes, installed and reactivated the phone with no troubles at all. It did ask if I wanted to activate it as a new phone or from backup (I chose backup) so I'm assuming it "knew" I had an existing contract. I was able to download free and paid Applications last night, and all have worked perfectly all day. Have re-synced the phone today, and the computer recognizes it has the updated 2.0 firmware, etc. For once in my life, being impatient paid off - glad I didn't wait until today! :)

S

Comment 940 by David posted on 7/12/2008 at 6:39 AM

Apple....the new Microsoft.

Comment 941 by David posted on 7/12/2008 at 6:42 AM

W00t!

It wasn’t just the n00bs failing to upgrade their older iPhones either. Total technophile Raymond Camden wrote about his own frustration on his well-regarded (and aptly titled) blog “coldfusionjedi” in a post titled, “So far iPhone 2.0 is.... DOA”:

http://www.msnbc.msn.com/id...

Nice dude!

Comment 942 by Rachel Luxemburg posted on 7/12/2008 at 9:10 AM

Sorry about the iPhone issues, Ray, but congrats on getting linked by MSNBC.com!

Comment 943 by jack posted on 7/12/2008 at 9:56 AM

Totally stressed since my iPhone locked up. I have been sober for 43 years, 8 months, 6 days, 3hours, 41 minutes, 8,9,10 seconds... I cant take it anymore...gulp gulp... ! thanks a lot apple!!!

Comment 944 by L McCoy posted on 7/12/2008 at 12:39 PM

No Problemo!!

Don't own a cell phone.
Didn't buy the iphone..
Will not buy a cell phone..

but then again, I never find myself wandering around bawling like a poor lost hungry sheep screaming "baaaaaaaa"....

Comment 945 by bags posted on 7/12/2008 at 1:47 PM

To revert bricked Gen. 1 iPhone after attempting 2.0 upgrade, here's the solution:

First, in a Windows folder, go to "Tools",
click "Folder Options",
in the "View" tab,
make sure that "Show hidden files and folders" is selected.

THEN:
- close iTunes
- reset
- open iTunes
- click OK at the popup saying that you need to restore
- hold <Shift> then click the Restore button
- choosing 1.1.4 in the following directory...

C:\Documents and Settings\<<<Your PC Name>>>\Application Data\Apple Computer\iTunes\iPhone Software Updates

- select "iPhone1,1_1.1.4_4A102_Restore.ipsw"

- from there, when the iPhone resets, iTunes will give you the choice of choosing your last personal Restore Point.

works for me. I've bricked then reverted 3 times now... trying different things to try and update to 2.0 :<

Comment 946 by Martin Hoogerwerf posted on 7/12/2008 at 4:05 PM

Normally time heals all wounds, but for the time being I am stuck with an inoperable unlocked iPhone, not even allowing emergency calls and iTunes telling me that my SIM-card is apparently not supported. I bought the iPhone unlocked about 6 months ago but probably now needs unlocking again under the upgraded OS 2.0. Did I overlook this drawback? How do I proceed?

Comment 947 by PMC posted on 7/12/2008 at 9:00 PM

IT JUST WORKS.

Except when it doesn’t.

Welcome to reality.

Comment 948 by James L. posted on 7/12/2008 at 11:35 PM

@ Geoff with app problems.
I had this, clicked on Store-Authorize Computer and it cleared it up. I seem to have never authorized it (itunes never asked me to before). Have you tried that?

Comment 949 by Hatem Jaber posted on 7/12/2008 at 11:45 PM

Thank you for the article and all the great advice from your readers, this sure will help a great deal!

Comment 950 by Paul posted on 7/13/2008 at 4:28 AM

zGlad to see I was not alone yesterday, after I finally got mine to work w/the 2.0 firmware iTunes said that my backup was corrupt, which really sucked, however once resynced I was able to atleast get my contacts back, but I had to re-add my e-mail address and things of that nature, of course when I redid this process later in the day for my wife I of course had no such issues, the only thing was that the wait time for activation was a bit long but after that it worked and she was none the wiser that for a whole she had no phone, cause she was sleeping.

Comment 951 by greg posted on 7/13/2008 at 8:10 AM

You guys are all losers. Apple is laughing at your distress, how much money did you shell out for it? You deserve it, I hope sheep like you dont ever reproduce, then we're in real trouble.

Comment 952 by iphone 2.5g posted on 7/13/2008 at 2:46 PM

Had problem updating the iPhone 2.0 software. iTunes gave an error message after installing the new version and trying to update. Was really frustrated and then found this website. Thank God. Saw a suggestion asking to select itunes store and get connected and then connect the iphone to update. It worked for me. Thanks.

Comment 953 by smarter than you posted on 7/14/2008 at 3:32 AM

I have to say that I am really glad that I kept my Blackjack II and didnt shell out a retarted amount of money for a POS that doesnt even work. HA to all the apple sheep that think it can't go wrong.

Comment 954 by Dave2001 posted on 7/14/2008 at 8:28 PM

I just upgraded the original iPhone to 2.0 this morning.

I got the same 9838 error after the firmware upgrade was completed, then went to restore to original settings in iTunes.

After the restore was completed (and much to my surprise), my iPhone is now fully functional on 2.0, and all of my original information is correct and intact......

(Note the only applications I had open was iTunes and Firefox, where I found this very helpful blog.)

New technology is great when it works. But having only recently escaped corporate-enforced Microsoft bondage and am now entirely on a MAC standard, I guess it is easy to get spoiled on this side of the fence.

Despite this weekend glitch, it's still far better than the clunky Windows CE device and other MS crap I left behind.

Comment 955 by stacey posted on 7/14/2008 at 9:53 PM

As anyone got the error code 1604?
I have been with out a phone since saturday. I also was on hold and on the phone with apple from 12p-8p and still do not have a phone that works.

Comment 956 by Marita posted on 7/15/2008 at 3:49 AM

I tried the 2.0 upgrade because I thought it was safe. Had an error, but it says I have 2.0.

All my phone contacts are gone!!!!! Music, favorites, etc all there, but no contacts. Now what?

Comment 957 by dave2001 posted on 7/15/2008 at 7:27 AM

you might want to check your synch settings in iTunes . Your contacts might not be checked to synch properly.....

Comment 958 by Rich posted on 7/16/2008 at 1:55 AM

I had similar problems. Phone hung doing update. I had to reset and it went into recovery mode. After that I synched and it's all ok now. (and upgraded)

Comment 959 by Marita posted on 7/16/2008 at 3:19 AM

Ok, how do I verify that my contacts are being synched properly? Forgive me, I'm not an iphone genious (yet)!

I guess otherwise I've given up and just started added my contacts again. BUT, since the 2.0 download, my safari/internet is SO SLOW and in fact, gets a page half downloaded then errors out. Arg.

Comment 960 by Jlapera posted on 7/17/2008 at 12:41 AM

I waited to try the 2.0 update for my 1st gen iphone and all I get when I check for updates is. Can not contact the server because you are not connected to the internet....I know I am connected...so now what!!!

Comment 961 by Marita Eggers posted on 7/17/2008 at 2:20 AM

I'm getting that a lot now too, since I did download 2.0 "not connected to the internet". My internet is painfully slow now and rarely even brings up my pages completely before dying out. I'm also getting a lot more "No service", so not sure what that is about.....

Comment 962 by Rob posted on 7/17/2008 at 11:13 AM

is anyone else having a problem with the maps feature to find your location?

Yes I am having the same problem, just a spinning wheel and no location. It has managed to do it once after many tries and a long wait.

I've a 16gig 'old' iphone upgraded to 2.0. I'm in the UK on the O2 network.

Comment 963 by jmac63 posted on 7/17/2008 at 11:16 AM

I had the same "network connection error" bull that everyone else seemed to have on Friday until i found a really simple solution (and yes i know its a little late now, but i can't believe that nobody else here had thought about it). All you had to do was disconnect your iPhone and have somebody call/text you and problem solved. Maybe this might come in handy if apple still doesn't learn their lesson with the next big update.

Comment 964 by Jlapera posted on 7/18/2008 at 12:03 AM

I am still getting you are not connected to internet, I tried the disconect and call the phone and that did nothing for me....any help would be appreciated.

Comment 965 by Paul posted on 7/18/2008 at 12:06 AM

My update went ok, but twice I lost my icons for Safari and the apps store, has any one else seen that? once I tried restore, but then I just hit the reset, in the settings not just holding the power and home button.

Comment 966 by Zantikiller posted on 7/21/2008 at 11:29 AM

Well apples new update worked for me after i was literally on the phone with 3 tech support guys in a 4 way call one of them sir your going to have to unistall itunes and anything related to that even quick time and just do that and restsrt comp and then make a new user log into that and then install itunes that so i did took a half hour after that i conected my iphone and it took like literally about an hour to to restor it and it worked kinda so i was all happy then i started it up and after about a minute it said no service then it started like vibrating ( probly should have given it to my girlfreind for some fun) so i had to hold the home buttom and power and when it restarted all it showed was a little usb cord pionting at the itunes symbol and so i tried to connect and restore it it was almost done then it said unknow error(9) i mean common why cant apple just make something that works write for once!!!!! theres almost always a problems with there updates....

Comment 967 by Matthew posted on 7/22/2008 at 1:09 AM

If anyone knows a simple solution for fixing this problem I would much appreciate hearing about it. My 16G iphone only shows emergency calls. I have tried to restore it and it just installs the 2.0 update again, and Im back to the same problem. Thanks.

Comment 968 by Marita posted on 7/24/2008 at 3:52 AM

I guess I haven't had quite the problem a lot of you have. My biggest issue was losing all my contacts.

However, my phone really hasn't been the same since the upgrade. Safari/internet is a lot slower and I get an error quite often now that says it cannot connect. Just never had that before. Also, I am getting a lot more "No Service" with the phone in areas I have never had that problem.

Sigh.

Comment 969 by marco di consiglio posted on 7/24/2008 at 2:25 PM

well i really dont now wat to do, I had an iphone 1.14 the latest before the new version, jailbroked with ziphone, I unfortunately upgraded with itunes and now i have a brick, cant do anithing with it, anybody nows wat to do? I cant ven downgrade it back. This is so frustrating. Thank you

Comment 970 by TMB posted on 12/12/2013 at 3:20 AM

We can assist with downgrading IOS software.
: )

www.the-mac-boutique.com