Adobe Connect failure on the Mac - apologies to the Connecticut UG

So - if you tried to attend my presentation tonight, you saw it was a complete and utter failure. Whenever Connect opened, all I saw was a blank white screen. I connected to my PC via RDP, went to the meeting, and confirmed it was working fine there, but no go on the Mac. I did a reboot and it didn’t help. Finally one of the members suggested I load Connect in the browser with ?launcher=false.

Finally - I saw some UI. I was about to begin my presentation when I noticed that I didn’t have the Presenter plugin. I’ve run Connect meetings all year long, but ok, whatever. I clicked. The app reloaded. No go. I tried in FF and Safari, and nothing seemed to change.

I’m very frustrated now - and of course more than a bit sorry that the Connecticut group didn’t get to hear my presentation. Connect has been flakey on my Mac before - but mainly just random crashes 2-3 times an hour. I’ve never had a total failure like this before.

Can anyone offer any advice? I believe I still have a room open to me on one my accounts (oh, and while I’m complaining, has anyone else noticed it’s hard to find the URL to the admin portion of Connect?) so I have a place where I can try.

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About Raymond Camden

Raymond is a developer advocate for Extend by Auth0. He focuses on serverless and enterprise cat demos. If you like this article, please consider visiting my Amazon Wishlist or donating via PayPal to show your support.

Lafayette, LA https://www.raymondcamden.com

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