This post is more than 2 years old.
So I know that most folks hate their insurance companies, or if not hate, at least despise. I love mine. Why? When I signed up three months ago, I paid extra to get X covered. (I'm saying X to maintain a bit of privacy.) X wasn't normally covered by Mega (yes, those guys who advertise on TV), but I was saving so much money compared to Blue Cross that I didn't mind paying more to get X covered.
So all was fine and good until a few weeks ago when we got a letter saying that we could only do X on condition Y. Since that wasn't what I was sold, I got on the phone with Mega. The operator said that almost always X demanded Y, but she could see on our policy that the rider was blank when it came to conditions. Hah, I though. There ya go.
So fast forward to this week. I called back to find out what was going on. At this point I'm about 5k in the hole since they haven't paid for X yet. Turns out they are still "thinking" about it.
And now for the fun part. This is why I truly love Mega. I asked, point blank:
Me: So you are considering if you will honor the policy that you actually sold me?
You have to admit it takes guts to state out loud that you are considering if you will honor your own agreements. Mega, I have a whole new level of respect for you!