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Last week I got the following email from the Google AdSense folks. I thought it was pretty nice, so I asked if they minded if I shared it. (Too many folks, including myself, are the first to complain when a company does wrong, but is silent when a company does a really nice thing.)
We've noticed that your AdSense payment address is located near the area most impacted by Hurricane Katrina. We also know you may have issues more urgent than your AdSense activities right now, so we'd like to offer our help.
If you're having trouble managing your AdSense account in any way, please let us know. We can assist you with holding your payments, updating your payment address, switching to electronic payments, or any other account issues you may have.
Please feel free to reply to this email or contact us at email@example.com to let us know if there's anything else we can do for you.
We offer our deepest sympathy during these difficult times.