Dell Heaven?

This post is more than 2 years old.

Can this be my last Dell Hell post? On Tuesday morning I emailed Dell, since I still can't make long distance phone calls. I can receive them, just not make them. Anyway, I emailed Dell about replacing the battery. First I got an email saying I could return it. I said I wanted to exchange it. Dell said I could only exchange it for the same product. I said that's what I meant.

Then Dell said, oops, you are past your 21 days.

I then mentioned how Dell techs had asked me to wait to call back, and how Katrina had knocked out the long distance lines so I wouldn't have been able to call anyway.

Then Dell wrote back again and said, actually, I had a year long warranty on the purchase.

I just got an email saying my new battery is on the way, and I will ship back the screwy one.

So - since I complained (and complained, and complained) about Dell, it is only right to mention that they are finally helping me out, even though I had to fight for it.

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About Raymond Camden

Raymond is a senior developer evangelist for Adobe. He focuses on document services, JavaScript, and enterprise cat demos. If you like this article, please consider visiting my Amazon Wishlist or donating via PayPal to show your support. You can even buy me a coffee!

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