As a followup to my last post, I thought I'd share something either very funny, or very sad.
Yesterday I got this email (except):
Thank you for contacting Dell's Technical Support. It was a pleasure working with you in our attempt to resolve the issue you are having with your system.
I suppressed the urge to go postal, and responded back to them how they had promised to call me back (twice) and had not called me back. I mentioned in that last post that the battery seemed to be working much better, but unfortunately that is not the case. I know seem to be stuck around an hour and five minutes for my battery. This is an improvement - but not worth the one hundred and eighty dollars I spent.