This post is more than 2 years old.
If you read my earlier entry, you know I'm fighting a war against Dell today. I spent another hour and a half on the phone with them, and got pushed into the wrong queue for the fifth time. I demanded a manager again. Turns out - one of the major call centers for laptop support had a failuare today.
So I asked the manager why I wasn't told that. Turns out - there are other laptop centers - and I just got "unlucky."
So - he took my number and promised I would get a call. He also confirmed that the new battery I got should have added at least an hour to my uptime. Of course, if the problem is with the laptop, it is already out of warranty (I only got a year). I tell ya - I'm this close to buying a Powerbook and forgetting about it.