My Day In H(D)ell

This post is more than 2 years old.

If you read my earlier entry, you know I'm fighting a war against Dell today. I spent another hour and a half on the phone with them, and got pushed into the wrong queue for the fifth time. I demanded a manager again. Turns out - one of the major call centers for laptop support had a failuare today.

So I asked the manager why I wasn't told that. Turns out - there are other laptop centers - and I just got "unlucky."


So - he took my number and promised I would get a call. He also confirmed that the new battery I got should have added at least an hour to my uptime. Of course, if the problem is with the laptop, it is already out of warranty (I only got a year). I tell ya - I'm this close to buying a Powerbook and forgetting about it.

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About Raymond Camden

Raymond is a senior developer evangelist for Adobe. He focuses on document services, JavaScript, and enterprise cat demos. If you like this article, please consider visiting my Amazon Wishlist or donating via PayPal to show your support. You can even buy me a coffee!

Lafayette, LA