Don't Buy.com

This post is more than 2 years old.

So, as you know (faithful reader), I recently got a PSP as an early birthday present. The memory stick that comes with it is pretty small (32 meg, although I still remember when a floppy with 1.4 meg was 'big'). Sandisk is offering a good price on a 1 gig stick - but it seems like every store on the planet is backordered for it.

At Buy.com - they had a pretty darn good price (119), and they plainly say on their page to order now so you can get it as soon as it arrives. Well, I did that last week. On Monday I got an email from them apologizing that the order had not shipped yet. I wasn't expecting it to ship anytime soon, but I went to their customer service form to ask if they have a rough idea of when it would arrive. If they didn't - no big deal - I was just curious.

Surprisingly - I got an email the next day. The customer service rep actually told me I should cancel my order and order it again. This seemed insane. I wrote back and asked why I simply couldn't wait? Then I got really steamed when I noticed the price had gone up. Not by much - but still - it had gone up. So I wrote back again expressing my displeasure (I wasn't rude - honest!). I didn't hear back. SO I wrote a third time yesterday.

Well, today I noticed Dell also had a 1 gig memory stick duo pro - and it was twenty dollars cheaper. I promptly cancelled my buy.com order and bought it from Dell.

So just a warning to others - be careful if you order with buy.com!

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About Raymond Camden

Raymond is a senior developer evangelist for Adobe. He focuses on document services, JavaScript, and enterprise cat demos. If you like this article, please consider visiting my Amazon Wishlist or donating via PayPal to show your support. You can even buy me a coffee!

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Archived Comments

Comment 1 by Steve Ray posted on 4/8/2005 at 3:10 AM

Ray, maybe you should send them a link to this entry. :)

Comment 2 by Ray Camden posted on 4/8/2005 at 3:15 AM

Heh, somehow I doubt they would care about little old me. ;)

Comment 3 by Ryan posted on 4/8/2005 at 3:42 AM

Wanna link me to the card you bought from dell, I've been looking for one of thos 1gb cards for a while now..

Comment 4 by Blaine posted on 4/8/2005 at 3:52 AM

They may not care about little old you, but they should care about rather-large old (and young) us!

:-)

Comment 5 by Scott Stroz posted on 4/8/2005 at 4:23 AM

I refuse to buy anything from Buy.com. I have had too many experiences similar to what you describe. Its not worth the frustration to maybe save a few bucks.

Comment 6 by Steve House posted on 4/8/2005 at 4:39 PM

Ray,

I abandoned Buy.com about 5 years ago for similar problems and customer service issues. Everytime I see a decent price there I have to think twice and remember why I left in the first place. Its just not worth it!

Steve

Comment 7 by Ray Camden posted on 4/8/2005 at 7:18 PM
Comment 8 by tony petruzzi posted on 4/8/2005 at 8:38 PM

Ray and everyone,

The only website to go to is:

slickdeals.net

Visit it, live bookmark it (in FireFox) and set it to your homepage.

Back in Oct I got a $2500 computer (2gig RAM, 160 gig HD, 19 inch LCD) and a 1 gig scandisk from Dell for $1200 plus free shipping all from the deals and coupons I found on this site.

If you are buying ANYTHING online without first checking SlickDeals.net, you shooting yourself in the foot.

Comment 9 by Ray Camden posted on 4/8/2005 at 8:41 PM

I'd also recommend shoppingbargains.com. To be honest, I created the site (just the coding, idea was the client, design was my company, I was just dev). I used it for my last Dell laptop and saved a few hundred bucks.

Comment 10 by Jennifer Larkin posted on 4/12/2005 at 1:31 AM

Sounds an awful lot like "bait-and-switch" which is, of course, illegal. I'd report them to the better business bureau at the very least.

Comment 11 by Paul Beccio posted on 4/12/2005 at 9:38 PM

My fav is www.newegg.com - always great deals and they ship fast.

Comment 12 by jam posted on 9/23/2005 at 11:57 PM

I had a buy.com credit card, originally issued through First USA, then some bank in Ohio, then NY. It sure looked as though someone in one of the organizations was skimming my purchase points. I attempted to get information from the credit card processor and buy.com on this issue. The credit card company would point to buy.com, the buy.com would lead me back to the credit card company. After a number of unsatisfactory emails I finally just gave up my $100 credit and vowed not to deal with either FirstUsa or Buy.com, scamsters that they seem to be.

Redemption was a pain in the beeehind. In the end, it looks like they got the short term gain they were looking for, but I won't be doing any more business with them.

As a brand, perhaps they can be bait.com capitalizing on these short term gain tactics.

If you are using the visa card buy.com has to offer, start working on claiming points now and check the accumulation.

Comment 13 by Glenn posted on 10/5/2005 at 11:02 PM

I purchased from Buy.com and had good luck till I needed to return an item. They state the credited my account but it does not show. There is no one to call and after finally getting to someone they can only tell me it shows they refunded my money. NEVER EVER BUY from Buy.com. This has been going on since Feb 2005.

www.newegg.com best experience including returns.