Do you monitor your site feedback?

I’ve blogged about it before (or so I think, I couldn’t find the old entry), but it really burns my biscuits when I take the time to notify a site about a problem and they never get back to me. This week I’m doing a test. Over the last 4 or 5 days I’ve found three sites that all do not have a simple error handler as well as having turned on “Enable Robust Exception Information”. This setting shows the full path to the file that caused the error, and can be a small security problem with a live site. As of yet, I haven’t heard back from one site, but let’s give it to Friday and see who a) responds and who b) takes the 2 seconds (seriously) to fix the bug. (Ok, 2 seconds may be a bit off. In some cases the site wasn’t validating URL parameters, but the point is that they can change the setting and add a blank error page in roughly two minutes, so there is no excuse for the “naked” error.) Maybe I should also share the URLs as well, but I can’t do that in good faith as one of the sites is an old client of mine.

I wouldn’t bother blogging about it but it just seems like almost no one bothers to respond when I point out issues. Why bother having a contact form if you aren’t going to respond to the contact?

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About Raymond Camden

Raymond is a developer advocate for Extend by Auth0. He focuses on serverless and enterprise cat demos. If you like this article, please consider visiting my Amazon Wishlist or donating via PayPal to show your support.

Lafayette, LA https://www.raymondcamden.com

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