It appears as if, for now anway, Dell cares about bloggers. Since I'm sure Dell is carefully scanning my blog, I thought I'd give a resolution to my battery issue.
First off - I never did get a call from Dell. I had been promised not one, but two calls. This wouldn't bug me so much if I hadn't spent more then 5 hours on the phone with them.
The battery is working great now - but mainly because I stopped using Remote Desktop Connection. Apparently it was using the heck out of the WiFi and draining the battery. Now I can get 2+ hours of usage which makes me quite happy. In fact, I used to work on my laptop every night until the battery died out. Now I find myself needing to put the laptop away or I'll work too much. (I know, I know, I should be focused on BlogCFC 4.0 - what can I say - I have a lift.)
So all in all - I'm happy I got the new battery - I'm happy I found a way to make it last a long time - but I'm very, very disappointed with Dell and I'm not sure if I'll buy with them again.