Dell Hell: The Finale...

Posted in Misc | Posted on 08-24-2005 | 1,991 views

So it occured to me that I never got around to wrapping up the thread I started with My Day in H(D)ell, Dell Update Number 2,432,9400, and Dell Update Infinity.

It appears as if, for now anway, Dell cares about bloggers. Since I'm sure Dell is carefully scanning my blog, I thought I'd give a resolution to my battery issue.

First off - I never did get a call from Dell. I had been promised not one, but two calls. This wouldn't bug me so much if I hadn't spent more then 5 hours on the phone with them.

The battery is working great now - but mainly because I stopped using Remote Desktop Connection. Apparently it was using the heck out of the WiFi and draining the battery. Now I can get 2+ hours of usage which makes me quite happy. In fact, I used to work on my laptop every night until the battery died out. Now I find myself needing to put the laptop away or I'll work too much. (I know, I know, I should be focused on BlogCFC 4.0 - what can I say - I have a lift.)

So all in all - I'm happy I got the new battery - I'm happy I found a way to make it last a long time - but I'm very, very disappointed with Dell and I'm not sure if I'll buy with them again.

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robi said on 08-24-2005 at 12:50 PM #

I finally got my system working. The hard drive was bad as well as perhaps the memory but.. after 8 months of dealing with dell and perhaps like 60 to 70 hours (including over 15 phone calls some 4 or more hours, two tech visits, reinstalling the OS on their suggestion multiple times etc) I got the system working. In the end Dell replaced the motherboard, cpu, heat sink, hard drive, and memory. I told them a couple of times that they should just replace the damn system because of the amount of time it was taking but no. Last time a tech came to swap out the motherboard BTW i had to help him in that he was clueless and even put in the drives the wrong way and wired up the system wrong! He also did not know how to config the BIO's which I had to do since other wise it kept looking for drives that did not exist and the default mode i guess for the BIOS is hyper threading off which sucks.

Bill Nichols said on 08-24-2005 at 2:22 PM #
	Ray, Since it appears that you have a blog that has captured Dell's attention, could you let me publish my current Dell Hell blog? Bill

Raymond Camden said on 08-24-2005 at 2:23 PM #
	Heh, I was being very sarcastic about Dell actually reading my blog. I'm a small fry when compared to the 'big boys' of blogging. ;) Feel free to post your hell here though as Robi did.